Seattle >Don Willis Furniture
We bought a good bench here last summer so when we needed a bedroom set this was the first place we thought of. We wanted to stay local and had a fine experience the first time.
We truly regret our decision.
While the bedroom furniture is lovely, the salesperson Don was very much less than honest with us. He met us at least 6 times as we kept going in to measure & think through sizes & what we would want for our custom pieces. You would think he would remember a couple he met 6 times who were planning on spending $5-6K on furniture. He did not.
But the real heartbreak was that he gave us a price quote that was just at the top of the budget, but he was off by more than $1500. So when we got the call from the delivery person saying that our 2 pieces were ready when we were expecting 3, we were more than disappointed.
We called Don & talked to him about the quote he gave us, talked to him about how he sat there with us as we measured & knew exactly what we wanted & what number of pieces we wanted, and reminded him that we confirmed the price with him at least twice. His response? Oh well, I'll knock $200 off.
Great furniture, great experience.
After a recommendation from our neighbor, I went to Don Willis looking for some unfinished furniture. Our neighbor is very handy and likes to build his own things, but he told us that when he doesn't have time he always shops at Don Willis.
I had heard that Don Willis makes high-quality customized pieces. I was looking for a few basic unfinished pieces that I could paint for our baby's nursery. My mother-in-law and I went to the store in Ballard, and Ken helped us right away.
He wasn't at all pushy, which was fabulous! There is nothing more frustrating than when a salesperson tries to push you into buying something. In fact, in the end, Ken helped us choose a couple pieces that made sense for us. We bought two dressers of different sizes and a bookshelf.
Ken took the time to explain the different types of wood to us, the drawer sizes, and so on. He never pushed though. He didn't tell us to purchase something over another thing. It was absolutely our decision. We felt comfortable walking around looking at the other pieces in the store as well.
In the end, Ken asked us, "Did you have fun?" We can honestly say that we did. The whole experience was very pleasant, and I would definitely shop at Don Willis again. Ken mentioned his plans on designing another piece of furniture and asked our opinion on it never suggesting that we should wait and come purchase it.
Coming from the Midwest, I'm used to some local stores where the salespeople are friendly and they know your name. When we left Don Willis, my mother-in-law and I felt as if we had made some really great purchases. Two of the pieces actually came to our house the following day. They've been painted, and they're already in the baby's nursery. We expect our other piece to arrive in just a couple weeks.
My husband and I will definitely be back to shop at Don Willis.
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