Seattle >Fox Plumbing, Heating and Air Conditioning
Neighborhoods: Greater Duwamish, South Park
Fox Plumbing is once again a great company to call. The technicians are pleasant and knowledgeable, and in this case, Adrian took care of replacing a leaking Hot water dispenser without any wasted time. Plumbing repair is always more expensive than you think it should be. If you accept that premise, then Fox is just fine. I have used the company several times and will continue to do so when the need arises.
Excellent Custome Service – I hate to sound like the others, but Mike and Tony and Scott ( in training) were sent to my house in Kent because the very old sewer line was backing up. These concrete lines were installed in the early 1930's and really should all be replaced in the next few years. The place this one backed up was in my neighbor's driveway. This 180 foot long side sewer was put in many years before his house was built so it goes under his drive and yard to get to the street about 75 vertical feet below us. Mike and Tony found a clean out and ran the video camera down to the break in the line. They then put a "blaster" in and it made its way through the mess and flushed it all down (including some roots) into the city's main line. They came back the next day and cut through the neighbor's driveway to the break and repaired it. They installed a cleanout right there (out of the way of vehicles) and replaced the concrete with new. They also conducted a very thorough inspection of all my plumbing whlie at it. The cost was high but not unreasonable for this service. It was much less than a competitor estimated.
Fox has replaced our old cast iron radiators with new baseboard models and updated all the plumbing from iron to copper in our house during a major remodel about 13 years ago. They also replaced a 1932 boiler type furnace with a new "instant heat" model about 3 years ago. We recommend them highly as they have been reliable, reasonably priced and have done what they said they were going to do.
No time wasted! – It's hard to call on a plumber to come out when you know the cost is always expensive! Unfortunately, we were out of choices when our sewer lines backed up in our (older) home. I had two really good past experiences with Fox Plumbing and Heating, so when I called for help, I expected the best again. I was certainly not disappointed! First, the dispatcher went a long way to assure we had a plumber at our house before six pm, when the rates went up. Since she had to do some fast work on that problem, we really appreciated her help!
Brian came out to our house in the late afternoon, and quickly assessed the problem. Once he determine we would need out sewer lines "scoped" he didn't waste any more time on the clock. Instead, he called back to Fox to arrange things for the next morning. But before he left, he was able to determine we had another unexpected leak UNDER our house, residual from some prior work we'd done with remodeling a bath area. Thank goodness he found that before our sub-flooring was ruined!
The next morning Mike and Tony arrived and got right to work. I was hovering and asking questions when Mike told me kindly, "How about we finish up here and get off the clock, then I can go over the estimate with you without wasting your money." Wow!
In the end, both Mike and Tony had to come back and dig up our entire sewer line and replace it due to roots obstructing the (very old) lines. Mike took the time to explain the estimate and work needed in detail while Tony did an inspection of our other household plumbing areas. The estimate was right-on the dollar; the work was done quickly and efficiently; the inspection passed immediately with the City of Kent. All three guys were obviously experienced and very helpful. In the end, they left our front yard neat and clean, even brought out a huge rock that had been in the new sewer ditch for us to use later in landscaping! I'll definitely use Fox P&H again in the future!
Amazing Plumbers – I have had a slow leak in my ceiling for almost a year, and no plumbers (who were all rated highly) could find the leak. They even opened up my ceiling with no luck. So, almost $1000 later I gave up--then someone recommended Fox and they found the problem and fixed it in less than two hours!!
Marcus and Heath were totally amazing when they came in--they were unbelievably nice and professional, they moved quickly and did everything they could to find the leak. Marcus eventually shimmied himself into a tiny space and found the leak. Not only did they fix it, but they pulled out wet insulation, dried the area out, and gave me good directions on next steps. Marcus smiled the whole way through being trapped in that tiny area, too!
After that they gave me a free home inspection. This took under 2 hours and was 1/3 of the price that I paid before.
I HIGHLY recommend this group and would request these guys. I will use them in the future for all of my plumbing/heating needs.
Wouldn't call anyone else. Fox is great! – We had a very good first experience with Fox a few months back, so we didn't hesitate to call them again to get gas piped in for our new range. Adrian was our technician this time and he was prompt, curteous, knowledgeable & efficient. He quickly assessed the job, made a short trip (really!) to get parts and was back and done with the job in a very reasonable amount of time. He had to shut off the gas to our water heater and fireplace stove, and while he was crawling around in the space where our water heater was he took note of the set up there and shared with me how it will be very easily upgraded to a tankless system whenever the current tank breaks down. He told us how 2009 has a tax break for going green and making such a change, and how PSE also has a rebate for making the upgrade. We will most likely wait to upgrade, but it's helpful to hear of the savings we could enjoy now and the benefits of upgrading from our current water heater to the tankless system. On a personal note, Adrian was very low-key (in a good way), friendly and accommodating to my big dogs (he has 2 dogs), and I'd trust him completely in my home. I felt the same about the guys who came to do our last job too, so I want to commend Adrian, Fox and all their employees for providing top notch customer service. I will continue to call Fox for all our plumbing and heating work.
Good plumbers. – They were able to show up quickly and complete the job on the same day. Most impressively they were able to comunicate with thier office for technical assistance for information about the property. This was critical in taking the appropriate corse of action, narrowing the options to the one plan that would work. The only thing that was a problem was some of the pipe refitting was not done to the requested specifications. This may have been a misscommunication problem on my part, as to what I was looking for. A week later I noticed a small leak and they sent some one to fix it immediatly at no charge to fix it. They really stand behind thier work, which is rare these days. I highly recomend them. They are great!
Great job! – We received estimates from 4 different plumbing companies regarding problems with our sewer line and chose to go with Fox Plumbing because they seemed competent and candid in the work that needed to be done. The quote was reasonable and they did not try to charge us unnecessarily. When they actually opened the ground up, they found the root of our problem was due to installation of a gas line. They promptly advised us to call the gas co. that installed the line. When the gas co. showed up, they admitted liability and apologized for the problem. Fox then fixed the problem at no cost to us. From the begininng, the people we dealt with at Fox Plumbing surpassed our expectations. So, thank you Doug, Mike and Jose for a job very well done!!!! And thank you very much for saving us $5,450++!!!!
(Also, when we first got the quote for our sewer line we also asked Doug to give us a quote on a water leak. We previously received bids from other plumbing companies to repair the leak for over $2,000++. After looking at it, Doug advised us to contact the City to inspect our water line. We followed his instructions and the city fixed our problem in about an hour (at no charge to us, as well). Fox plumbing saved us a lot of money. Doug's competent and honest advice was greatly appreciated.)
Best Professional Service – This was the second time I have used Fox plumbing. We receieved a phone call in the morning, on the day of the service and was actually able to get the tech to our home, earlier then promised, which was a plus. The tech, Heath, was professional and courteous. Not only did he install the new toilet, and remove the old one, he also checked our house water pressure, which thankfully was in range, and pointed out that our hot water heater, and hoses on our washer, were due to be replaced. He did all this in a non-threatening manner, I did not feel obligated nor pressured to purchase anything. I appreciated that he left no mess for me to clean up
GREAT CUSTOMER SERVICE – I was having problems with my plumbing and when I got a call from Fox plumbing that they would be out to my house the same day i just thought that i would not happen. With in 45 minutes Carl drove up ready to work and just was so helpful with telling me what went wrong and how to avoid future problems that i was glad that he was sent over to fix my plumbing needs. Carl also explained the uses of over the counter products that really don't fix the situation but create more of a plumbing problem that anything was helpful information for me to have. I would recommend Fox plumbing to any one who has a problem and i request Carl for his professional customer service that i was given. Thank you Fox plumbing and Thank you Carl.
Excellent Customer Service – We recently had Fox Plumbing out to replace a leaky Insta-Hot undersink unit and corresponding faucet. The plumbers arrived quicker than promised, were friendly and competent, completed the task quickly and efficiently, and generally made what is never a pleasant situation as pain free as possible. The unit has worked flawlessly since, and I strongly recommend this company.
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