Seattle >Food & Dining > Mashiko Japanese Restaurant
4725 California Ave SW, Seattle, WA | Directions 9811647.560373 -122.386932
Mon., Sun. 5am - 9:30pm;Tue. - Sat. 5am - 11pm
Neighborhoods: West Seattle, Junction
First Visit Experience – We're always looking for great sushi restaurants and look forward to new experiences. This was our first visit to Mashito and the overall experience was disappointing. However, the initial service was excellent! The restaurant was full but we were seated right away to the sushi bar. The ambience was so obnoxiously loud and the food wasn't that great. I wasn't able to finish the seared tuna wisabi salad since it was coated with lots of mayo! Overall, we're very pleased with the person(s) who seated us and gave us the drinks but our chef didn't give us the service we expected . Sorry to say we won't be returning nor recommend to friends and family.
Finest Japanese food I've found in America – I am a big Japanese foodie, and after living in Japan for 4 years, had been looking long and hard for a place that could come close to the amazing izakayas near my old house...and nothing had met my hopes/expectations....until I found Mashiko.
The food at Mashiko is just as good if not better than the best restaurants I used to frequent in Kobe and Tokyo. Sitting at the counter and letting Hajime decide what I'll eat omakase style is always exciting, refreshing, and always fantastic in both taste and presentation. I've had some great meals in NYC, LA, and other big cities in the states, but nothing can touch Mashiko. From the amazing agemochi to the kibinago and mozuku, Mashiko has Japanese izakaya style and solid sushi nailed.
I've been at least 6 times at the counter, and every time it's been a wonderful experience.
So shut up, try something new, and eat whatever Hajime puts in front of you, you won't regret it!
Shocked at how terrible our experience was! – The whole "Shut Up and Eat" thing would make sense if the food tasted good. But, it doesn't. At all. No joke, I've had better sushi at Sushi Land for $1.50 a roll. Everyone could agree that even the best restaurants slip once in a while. Not every table is going to have the perfect experience every time. I totally get that. That's why, after a terrible dining experience, I sent some feedback to the management via email (as is solicited on their website) asking them to give me a reason to try Mashiko again. After 3 weeks with no response, I guess they can't come up with one.
Due to character limitations, the pertinent parts of my email to Mashiko follows:
"I am emailing to offer feedback... We were really excited to dine at your establishment... The restaurant was coming down from a rush, service was slow...understandable...but the slow service continued throughout the meal...We ordered Seared Tuna Salad...Spicy Tuna Roll, Salmon Roll and Charlie's Angel Roll.
My water had a long hair draped over it...didn't complain...removed the hair and shared my partner's water with him instead. Unfortunately, experience never got better...salad took a long time to arrive...lacked flavor and the greens were super bitter...just ate the tuna and tomatoes...left the greens on the plate. The Charlie's Angel Roll came out next...presentation beautiful...taste-wise uneventful. Other rolls looked like afterthoughts, no presentation quality and taste was surprisingly lacking, even in the Spicy Tuna Roll, which one would expect to have a little extra zest.
Our bill came out to $49.28 and after an $8.00 tip our total was $57.28...I found myself feeling a little cheated about having spent that much on a meal that was not good...left feeling kind of bummed out. We live in West Seattle and love supporting the local economy...Can you give us a reason to try Mashiko again?"
P.S. I'll remove comment if mgmt ever gets back to me, if it's still here, you'll know they don't care.
Locals no longer appreciated.... – I don't want to start this review as the bitter guy that hates change because, I'm not really that guy. I'm just a guy that loved popping in on every Thursday night for the best sushi around. As far as the quality of the food and preparation, I give it 5 stars. Now that my wife and I have to make reservations on random nights because of kowtowing of those who read these reviews....zero stars! But it's not just that, I don't have the flexibility to make reservations, even on a Thursday and after several more-than-an-hour-waits, I give up. I now get my fix up the street or go to Chinatown which is counter to my eat local ideals. My only wish is this... even though you may drive 30 miles to get here (as the last couple in front of me complained), you need to wait like everyone else. No reservations Mashiko!!!
If you are there... Chirashi bowl! No better way to eat fresh fish, leave it up to the Chef for freshest fish and it's always different and exciting. Run into the reservation problem? Try Azuma or Chinatown-Fuji Sushi or Ichiban Sushi or do what I did after being shut down at Mashiko for the third time... try writing a review :)
Died and Gone to Sushi Heaven – This was my first time here and the food is absolutely delicious. I have never been to a sushi joint more creative than this place. If you are into the same old boring traditional style then keep your mouth shut and go to those places. Don't trash talk on an amazing restaurant. I highly recommend the Cheesy Alligator, the Snowflake Roll, and the chef's choice (believe me I don't trust people and I took a chance and I was thoroughly impressed. They are a little slow on service but for cryin out loud there are 2 artful chef's to what 20 people? Come on people quit your complaining!
what's all the complaining about? – I've recently been to Mashiko twice, and my boyfriend and I have had nothing but fabulous sushi and very pleasant and knowledgable service. it's true that you might wait to get a table; it's also true you might wait a bit for your server, but we agree the wait is more than worth it. the menu is expansive and interesting. we eat tons of sushi and think Mashiko is serving up some of the best in Seattle. chill out people! relax. eat. enjoy.
The servers are ok, but..... – It was my first time went to Mashiko. We waited 30 minutes for our table which was ok because we expected. The server who put our name down is pretty nice. We sat at the sushi bar but the sushi chef is not friendly at all. We had some sashimi but they were not as fresh as I thought, maybe little bit better than Uwajimaya. The sushi chef didn't put any effort on the presentation of our sashimi plate. If you are a sushi/sashimi lover, you know what I am talking about. If you go to I Love Sushi or Red Fin then you can tell the difference because they are "real" sushi chef. I am not saying the sushi chef at Mashiko is not "real" but obvisouly he is lack of expericence. I ordered a white fish usuzukuri - which is a very thin slice of the white fish with ponzu sauce. Seriously, when he handed me the plate, I thought he was joking, I mean they were as thick as a piece of sashimi. Also, since they have a open kitchen, we could see everything..... How could you put all the floor mats on the prep table while you are cleaning the floor? Yes, the prep table, table that they prepare all the food that's going into your mouth. I asked the sushi chef do you usually put the floor mats on the prep table, and he said they clean that table everynight......huh.....well, there are a lots of gems on the floor mats, just to let y'all know, don't think we are going back there.....
Friendly Service - Fresh fish.....I think not... – I'm not sure what everyone thinks is so great about "sushiwhoredotcom" Mashiko. I live in W. Seattle and appreciate good sushi which this place most certainly does not have. The rolls, while creative, are sloppy and saucy. The fish was not as fresh as you would expect for a sushi bar. I have only been in twice. The first time I went with my wife where we were not greeted, added myself to the clipboard and got walked around for 20 minutes before being seated. Sushi chef was not too friendly either. Second time I went I came in with my wife, a friend and a client. I thought I would give it one more chance because for some reason this place is ranked high. We had 30 minnute wait. Once we were seated they brought over water and 5 minutes after that we were asked to leave because the waitress realized that they had reserved the table for someone else who was not even there. REALLY!! Are you serious!!! What kind of customer service is that?? She was not even friendly about it. If you really want good, fresh, traditional sushi walk a block north to Azuma. They'll treat you right. I eat there at least once a week if not more.
Best Sushi in town – There have been a few times when the service was less than supurb but the last five times I've been that hasn't been the case. They do tend to get pretty busy but overall the staff is very friendly. As far as the sushi goes, I have yet to find a better selection or fresher sushi. You must try the Dragon roll and the Boller Roller- by far the best choices on the menu oh and the Albacore Sashimi- YUM YUM!
FANTASTIC! – We have been going to Mashiko for several years and every time has been fabulous. Several days later we are still commenting on how great the food was. I highly recommend sitting at the bar. After a few times the chefs will get to know what you like and can make recommendations. You can now make bar reservations on Fridays and Saturdays, which is wonderful -- sometimes the wait could be fairly long. The ingredients are always top notch, unlike the sushi place up the street that serves imitation crab (yuck!)
As for people who commented on the rude service and long time between courses, I wonder what they were expecting. This is a nice place, but is far from the traditional. Their website is sushiwhore(dot)com for goodness sakes! The rules are meant to be comical, not chastising. We have never NEVER been treated badly and actually find the staff to be incredibly helpful. The service has always been paced, because dining there should be an experience. If you want to finish in a half hour, go to McDonalds. Go with an adventurous spirit and be prepared for a nice, leisurely evening of great food.
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