Recommends

Steve G.

Joined 1 year ago

Extraordinary Service!. This happened to be a warranty issue on a Samsung Front load washer and The Radio Hart people were great. They said they would resolve the problem and when on the first try they did not have success they returned and fixed the problem. The thing that impressed me most was that instead of giving me a 2-4 hour window they said when they would be there and they were. Talk about service! I have had a number of dealings with repair people and I have always had a positive experience but never an extraordinary one. The technicians are friendly and knowledgeable and leave the work area clean with everything back in place. I will definitely be calling them in the future if I need appliance help.

Doesn't Recommend

Kerri K.

Joined 1 years ago

No Thanks.. Caught service man washing dog poop off his shoes in my kitchen sink. Enough said.

Recommends

Josh McClean

Joined 2 years ago

Best TV service. I had a really good service with Radio Hart's Tv and Appliances. I brought in my LCD TV. because it didnt have no power and they fixed it the same day. The people there was really nice and they called me and told the price for the repair of the TV before they repaired it.

Recommends

KYLE TRUONG

Joined 2 years ago

Best service. I am very glad Radio Hart TV & Appliance Reopen the Business. Because i had the TV for them repair before and TV still working great.And i live in Woodinville and where i live don't have the repair shop,and i have the Reel to Reel player and the Turntable sat on my Garage for year and year and now i heard my friend said he had the Turntable and brought the unit to Seattle for repair and working good and the Owner very nice and i ask him where and he gave me the phone and i call and that why i know the Radio Hart back in Business and i brought my 2 units for Danny La repair,and units are working good.Also now they repair Appliances & TV & Electronics.

Recommends

Melissea Myers

Joined 2 years ago

Best Service Ever. Well they are very quick when I needed my Samsung washer repaired. The same day I called and requested service they came out the next day to service my washer. Very friendly techs and they gave me a quoted time and they were on time. They are very office friendly as well. I recommend this business if you want quick service for appliances. They also do tv repairs as well which I thought was pretty cool.

Doesn't Recommend

Stringplayer

Joined 2 years ago

Worst service I've ever received. These guys were dispatched for warranty service on a Frigidaire freezer. They didn't show for their first appointment. When they did finally come, they futzed around and got the freezer light to work, but did nothing to get the freezer to cool. I called back the same day, and was scheduled for a week(!!!) out. When the week came up (without any call to confirm that they were planning to come out for a service appt), I called the shop and was met with totally disinterested staff on the telephone. But they did confirm that they were supposed to have someone to my place that day.

Later in the day, I got a call back and was told "We need to order a part and we won't get it for three days." Absolutely amazing!!! I read them the riot act and told them that I was going to file a complaint with Lowes (from whom I bought the freezer and it was Lowes who initiated the service contract with Radio Hart.)

After reading Radio Hart the riot act, they called back later in the day to say that they had declared the unit unrepairable and submitted a claim on my behalf to Frigidaire. But they never filed the paperwork with Frigidaire. They gave me a case number with Frigidaire. When I called Frigidaire to check on the status of the claim, Frigidaire asked for a case number. I gave them the number that I got from Radio Hart and the folks at Frigidaire said "That can't be correct. We use an 8-digit number." The number I got from Radio Hart was a 7-digit number.

With a little persistence with Frigidaire, we were able to determine that Radio Hart had initiated a claim on our behalf, but had not submitted the required paperwork to document that the freezer was nonrepairable.

I called Lowes to get the local company who established the service contract with Radio Hart to bring some pressure to bear. Lowes made calls to Radio Hart and to Frigidaire and confirmed that the hold-up was with Radio Hart filing the necessary documentation. Lowes got a promise to file the paperwork the following day as well as a promise that Radio Hart was supposed to call all parties after the paperwork was filed to keep everyone informed about their compliance. If you had to take a guess at whether I received a call from these guys to let me know that they had filed the necessary paperwork, what do you think the answer would be?