Seattle >Consumer Electronics Repair > Radio Hart TV & Appliance
5303 Rainier Avenue South, Seattle, WA | Directions 9811847.553683 -122.280574
M-F 9:00am - 6:00pm, Sa 10:00am - 4:00pm
Neighborhoods: Ranier Valley, Columbia City
TERRIBLE SERVICE!! - I work for an apartment community and had them out to do repairs for a dishwasher on the apartment. First off I scheduled it for a Wednesday from 10am-2pm. When they didn't show I called them and they said they didn't have all the info they needed and they said they had forgotten to ask for my phone number so they cancelled. (They could have looked up the apartments if that was the case but obviously lazy)... we then rescheduled for Friday. They gave me huff and guff about making sure they had a parking spot for their very heavy tools... when the guy showed up it was a small bag I could carry easily on my own... WHAT?! ... Anyway Friday rolls around and it's 2:30pm... no one shows up... I call the office. They said they don't know where the tech is and they will get back to me. They then call back to say the tech will be here soon since he's on his way... almost 2 hours later I get a call from the tech saying it will be an additional 1.5 hours... seriously?? He ends up showing up at 4:50. Turns out the guy refuses to go in the apartment without me... why wouldn't the office have told me that prior?? Great so now you are wasting MORE of my time. Once we go in the apartment the guy spends about 5min fixing it and we walk out... come to find out the tech actually forgot his car key in the apartment... we have to go back in the apartment to find it and we see the dishwasher is STILL leaking... WOW!!! SO MAD! I made the guy fix it and he made a mess everywhere and wanted to leave it a mess... god awful service and who knows if it will even be completely fixed. NEVER calling them again.
WOW best service ive had by far! Service man came out and fixed my oven. Found out that the heating element needed to be replaced! They were very fast to come fix my oven. I placed a call and they came out the same day. They seemed very honest and the prices were reasonable because i called around and checked. They walked me step by step at the end about what he did and how it was just a minor fix and how i can prevent it from happening. I LOVE THESE GUYS!
Extraordinary Service! – This happened to be a warranty issue on a Samsung Front load washer and The Radio Hart people were great. They said they would resolve the problem and when on the first try they did not have success they returned and fixed the problem. The thing that impressed me most was that instead of giving me a 2-4 hour window they said when they would be there and they were. Talk about service! I have had a number of dealings with repair people and I have always had a positive experience but never an extraordinary one. The technicians are friendly and knowledgeable and leave the work area clean with everything back in place. I will definitely be calling them in the future if I need appliance help.
No Thanks. – Caught service man washing dog poop off his shoes in my kitchen sink. Enough said.
Best TV service – I had a really good service with Radio Hart's Tv and Appliances. I brought in my LCD TV. because it didnt have no power and they fixed it the same day. The people there was really nice and they called me and told the price for the repair of the TV before they repaired it.
Best service – I am very glad Radio Hart TV & Appliance Reopen the Business. Because i had the TV for them repair before and TV still working great.And i live in Woodinville and where i live don't have the repair shop,and i have the Reel to Reel player and the Turntable sat on my Garage for year and year and now i heard my friend said he had the Turntable and brought the unit to Seattle for repair and working good and the Owner very nice and i ask him where and he gave me the phone and i call and that why i know the Radio Hart back in Business and i brought my 2 units for Danny La repair,and units are working good.Also now they repair Appliances & TV & Electronics.
Best Service Ever – Well they are very quick when I needed my Samsung washer repaired. The same day I called and requested service they came out the next day to service my washer. Very friendly techs and they gave me a quoted time and they were on time. They are very office friendly as well. I recommend this business if you want quick service for appliances. They also do tv repairs as well which I thought was pretty cool.
Worst service I've ever received – These guys were dispatched for warranty service on a Frigidaire freezer. They didn't show for their first appointment. When they did finally come, they futzed around and got the freezer light to work, but did nothing to get the freezer to cool. I called back the same day, and was scheduled for a week(!!!) out. When the week came up (without any call to confirm that they were planning to come out for a service appt), I called the shop and was met with totally disinterested staff on the telephone. But they did confirm that they were supposed to have someone to my place that day.
Later in the day, I got a call back and was told "We need to order a part and we won't get it for three days." Absolutely amazing!!! I read them the riot act and told them that I was going to file a complaint with Lowes (from whom I bought the freezer and it was Lowes who initiated the service contract with Radio Hart.)
After reading Radio Hart the riot act, they called back later in the day to say that they had declared the unit unrepairable and submitted a claim on my behalf to Frigidaire. But they never filed the paperwork with Frigidaire. They gave me a case number with Frigidaire. When I called Frigidaire to check on the status of the claim, Frigidaire asked for a case number. I gave them the number that I got from Radio Hart and the folks at Frigidaire said "That can't be correct. We use an 8-digit number." The number I got from Radio Hart was a 7-digit number.
With a little persistence with Frigidaire, we were able to determine that Radio Hart had initiated a claim on our behalf, but had not submitted the required paperwork to document that the freezer was nonrepairable.
I called Lowes to get the local company who established the service contract with Radio Hart to bring some pressure to bear. Lowes made calls to Radio Hart and to Frigidaire and confirmed that the hold-up was with Radio Hart filing the necessary documentation. Lowes got a promise to file the paperwork the following day as well as a promise that Radio Hart was supposed to call all parties after the paperwork was filed to keep everyone informed about their compliance. If you had to take a guess at whether I received a call from these guys to let me know that they had filed the necessary paperwork, what do you think the answer would be?
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