Seattle >Household Appliances > Albert Lee Appliance Co
1476 Elliott Ave W, Seattle, WA | Directions 9811947.631203 -122.374340
Neighborhoods: Magnolia / Queen Anne, West Queen Anne, Magnolia - Queen Anne
i had a great experience with Albert Lee. It started with great help from Dan. He took the time to go over all of my questions and was very good at translating those answers into appropriate options for my washer and dryer needs. i was very please with his service. They were top notch. The delivery guys were also on time, courteous, hard working and also very professional. Then Dan followed up via email to see if all went well and to be sure i was satisfied to date. That was much appreciated. All said I am 100% satisfied with my experience with Dan and Albert Lee.
Dan was efficient and knowledgeable on the product I purchased. Delivery was exactly as predicted, and I was generally pleased with the overall experience.
Wonderful customer service from both reps on the floor. Sorry I don't have their names. One sits right when you walk in the door and also helped us with our washing machine purchase. The other is tall, slim and mid-to late 20s with dark brown hair who sat closer to the kid's play kitchen. Anyway, they were both SO helpful. The reps who installed the D/W were top notch.
Will definitely return for our next appliance purchase.
Well, quite frankly. Had I not gone to Albert Lee I would have purchased the wrong stove. Mark, my sales associate was instrumental in me making the correct choice when it came to my kitchen. I am very grateful for the help I received.
Shane was very helpful to us with the purchase of a new washer/dryer combo during the recent appliance sale. He listened to our needs and was very accommodating to us.
It's a bit of a sting that my old stove went kaput but always a pleasure to come into Albert Lee, find a very helpful sales staff and walk out of there with just the product that i needed. Shane was very helpful with the information and I appreciated how he gave me information about all options in the price range that i was interested in.
The delivery guys were excellent too. I live upstairs so they had to carry the stove up a flight of stairs. they managed it all very well.
Dan was very good a presenting me with the different models of washers and dryers available for my needs and price range. I went from an Asko washer and dryer to a Bosch washer and dryer. The Bosch units outperforms the 12 year old Asko units. I am very pleased.
The installation was on time, quick, clean, and done very professionally.The two installers had excellent ability to interact favorable with me.
Shane went above and beyond the call of duty. He also helped to sell me a garbage disposal and a cord to go with it so I could package everything together. Shane's great with sending a Sales Order Confirmation in PDF format and also included rebate information. I will recommend any of my friends or colleagues to reach out to him for their appliance needs. He's great. I use him as my contact professionally as a Purchasing Manager and for my personal order he was who I reached out to for help. Thank you Shane!
This was the easiest and most pleasant appliance purchase I have ever made. And, the delivery/installation staff were very careful, sensitive and polite (not to mention organized and very tidy).
Thank you for the great experience. I have been washing and drying non-stop, with no problems.
I purchased a Samsung washer & dryer from Albert Lee October 8th 2012. The first delivery came out and had some damage on the corner, they promptly exchange the unit the next day. After a couple of cycles the unit had a severe vibration. I contacted Holly in customer service after a couple of questions wanted to come back out and have the unit and installation inspected. I was put in contact with Kirk Fisher who set a time to come out right away. After working in Seattle all day he came all the way out to Camano Island. He and his son who was previously employed with Albert Lee worked on the machine for over an hour checking the operation in multiple modes. They found that the floor had some soft spots in it. The level of commitment to ensuring I was completely satisfied with my purchase. I cant say enough about this company they have secured me as a customer for life.
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