Tukwila >Shopping > Video Only
290 Andover Park E, Tukwila, WA | Directions 9818847.455988 -122.249942
Going out of business??? – Hardly any inventory in the store - mostly empty boxes. They did not have the VHS/DVD recorder in stock - just an empty box I was carrying up to the register when I thought I was buying it. 3 weeks after them charging my credit card I still had no call about it so I called. They had no idea about when it would be in, etc. Having seen something similar years ago (vendors not shipping product w/ even 3 weeks notice, lack of inventory, other reviews stating sluggish at best refunds) I decided they're likely going out of business so I asked for a credit card refund. They forced me to drive in.
Ok, did so. They tried to swap and modify the sale but they lost me when they couldn't even come up w/ a half-decent excuse as to why they couldn't even determine (or even try to ) when it would be in.
The kicker is they made a copy of my credit card with the old-style manual imprinters. Any other legitimate company I've ever had a refund with processes them immediately (if the original order was on CC - I understand check payments). They gave me a sales invoice stating "credit card refun" and the amount along with my cred card # and expiration date on it (is that still legal??) but they also hand wrote "allow 15 days to process" on the invoice. When I challenged them on that... ok, lots of excuses but basically I know what this is - they used my cash for 3 weeks so far for an item they can't get in to inventory, probably because they're not paying the vendor who is not shipping them product. Then even though I have never even had the item in my possession they want to wait 15 more days to credit my card for something they know they have never ever given me. Scary part is that I now realize they have an imprint of my card floating around and I have a copy of a "credit" they want to delay.
I'm sorry that I went to video only. DONT BE SORRY - DON'T GO THERE!!
Oh, yes, I did follow up with the credit card disputes center and will follow up with the state AG.
WORST CUSTOMER SERVICE – They work on commission so if you ever try to return a product they will make it really hard. They gave us the runaround, and each employee we talked to gave us a different answer why we couldn't return the product.
Horrible Post Sale Customer Service – The staff said the Hitatchi 42" I purchased was the top of the line. The audio stopped within a couple months so when I called Video only they informed me I had to call Hittatchi on the number in the back of my owners manual!! Why did I purchase there? They said they stand behind the products they sell, but they don't!! My T.V. has been in the shop (4) yes FOUR more times in two years for the same problems with audio. No help from them. DON'T PURCHASE FROM VIDEO ONLY YOU'LL BE SORRY!!!!!
Good knowledge of their equipment – I'm a bit surprised by some of the negative reviews because our experiences with Video Only have been positive. We have bought (5) TV's over a number of yeasr from VO and theyhave been each time. The most recent experience was when the Hitachi 42" plasma that we bought 2 1/2 years ago had a problem. I called Hitachi direct and they gave me advice to attempt to solve the problem - it didn't. So, I called the Bellevue store (where we have bought all of our TV's) and told them of the problem. They gave me bascially the same advice that Hitachi did, but told me to allow the reboot more time. Anyway, the problem didn't resolve and the repair by the service center in Seattle would have cost us $800. The independent service center, Teletron, stated that the problem is rare, but unfortunately had inflicted our TV. We didn't buy the extended warrenty service.
Our choice was to replace the TV with a new one. So off we go to VO-Bellevue. We met a salesman there and explained ourcause for being there - he talked to his manager about the TV failure and the manager stated that he would "work with us for a fair deal on a new TV." I did some homework research on the latest TV's, plasma, LCD, brands etc.. prior to going VO. What the saleman and manager conveyed to us mirrored the reseach that I has done. The salesman and manager had good knowledge of their products and worked with us on the purchase of another TV. I felt good about our experience once again. I didn't feel deceived, cheated, or pressured. We spent two hours there and could have felt pressured if they had attempted the "hard sell," but they didn't. They gave us information and we made the decision.
To sum up - our experiece at the Bellevue Video Only has always been professional and a positive experience. I have recommended this store to friends and family and they too have came away pleased.
WORST CUSTOMER SERVICE!!!! – Video Only by far has the WORST customer service! We bought a Plasma TV almost 2 years ago. Now something is wrong with the TV when we turn on the TV it turns off by itself. We lost our receipt and went into Video Only to request for one from their "head quarters" its been 2 weeks and still haven't seen the damn receipt. I called them , spoke with a "VICTOR" and he wasn't very helpful. Told me he would have the manager call me back on it? What the hell .. it's probably something he can help me with but because its not a sale he probably doesn't give a damn. TV's are not cheap and we would like to get better services from Video Only. So now we have to sit here and wait for a manager to call us probably to tell us to submit it again.. then wait.. then our warranty will be up and can't even fix the damn TV. I WILL NEVER GO BACK TO VIDEO ONLY AGAIN. I am also telling all of our friends and family to never use them. I will gladly pay the extra $$ to get better service when i bought the TV and after. This place is a SCAM.
Not So Great Post Sales Support – I totally agree that Video Only do have great prices. HOWEVER, their they do not have any idea what Customer Service really means. As long as there is nothing wrong with the product you purchased, you won't have any issues with their staff. BUT when there is an issue, their staff is the WORST in the industry. For some reason, their sales staff are not really trained to handle NEGATIVE post sales issues.
The Worst! – I bought a digital camera at the Lynnwood location. The camera was not high-end/expensive and the entire time the sales rep was helping me, he made me feel like I was wasting his time. Regardless, when paying, I specifically asked him about the return policy. His answer: "You can bring it back within 30 days if you have the original receipt." I used the camera for a few days and decided to bring it back to the store and exchange it for a different one. When I got to the Tukwila store, to make the exchange, the manager thinking I was there to buy an item greeted me with a smile. When I said "I have a return" his smile faded into a grimace and his demeanor changed as if he had encountered some vile criminal. I decided I just wanted my money back (rather than deal with VO again) but the manager told me that he could only offer me a store credit. I told him that the Lynnwood rep never said anything about a store credit - and I asked specifically - "You can bring it back within 30 days if you have the original receipt." - was all he said. Shame on me for not reading the receipt more carefully. He offered for me to go to the Lynnwood store and take it up with them there (I was in Southcenter!) - I had no choice but to accept the store credit. While another rep was processing my credit, the manager made a big show of examining all the contents of the camera box - most of it (manuals, USB cables) in their original, sealed bags - as if to imply that I had tampered with them. The whole experience was very unsettling...from the "put-out" sales rep in Lynnwood to the Neanderthal manager in Tukwila. Extremely appalling customer service.
Buyers Beware – Buyer's Beware! Never back order with Video Only. Never pay for it with your Mastercard! I purchased a Samsung Duo Format Bluray/HD DVD player from Video Only in Bellevue. $544.49 on my Mastercard. I was informed that it was on back order, but, that it would be in next week and that I could pick up with no problems at their Tukwila location which is closer to my home. After waiting another week and getting numerous reasons from both stores on why it had not yet arrived, the salesman from Tukwila told me the truck was unable to pass through the Snoqualmie Pass! That was a lie! there was no snow preventing it, I checked! After a few more days I inquired about a full refund back on my credit card. They ,Tukwila told me I had to go back to Bellevue to process it. Another lie! When I called Bellevue the salesman tried to sell me the LG version telling me he had documented proof that the LG was a better product in the first place. Well my question is this why didn't he sell me that one instead when I was originally making my purchase? Oh yeah...I remember that was on back order too! When I told him I just wanted a refund he told me come in with the original receipt. When I did, the store again tried to sell me the LG which was now in stock. When I refused and had informed them that I has already purchased the Samsung from BestBuy even though it was $100.00 more that was the end of the converstaion, literally. He did not say another single word to me! He just handed my my new receipt and that was it. Now Buyer's BEWARE!! I processed that refund in that store over a week ago and it still has NOT been credited back to my Mastercard. I called Video Only this morning and they now informed me that it may take from 6-8 weeks for the refund to be reflected! My credit card payment is due in 2 weeks. NEVER Back order from Video Only and only pay cash! Don't open the box either or you only get a store credit. Read your receipt. I will never set foot in their store again! BEWARE!
great price and info – they helped me pick a tv and gave me all the info and then they gave me a great price. the price was hundreds less then even costco. wow
Tukwila Video Only, Be Careful – My wife and I bought a 50' Plasma TV at the Video only Tukwila store in December o7. We were told if we find a better price on it to bring in the information and they would make up the difference. We did that and of course we got the run around from the store manager. We had the competing company call video only (different store) he asked for the criterion. They qualified. We again approached the store manager and we found out that he is a LIAR. He did not contact that company and he lied about doing so. Now our next purchase is going to be a blueray and a bose surround sound system and I would gladly pay more for it than to deal with this LIAR. The Tukwila manager is decietful, a LIAR and Totally dishonest. Good luck if you trust this guy.
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