Tukwila >Shopping > Video Only
290 Andover Park E, Tukwila, WA | Directions 9818847.455988 -122.249942
Best prices and service – First time shopper at Video Only after hearing the radio ads and recommendations from coworkers. I was happy and definitely not sorry and walked out with a great deal on a 55 inch tv.
Salespeople knew their stuff and a lower price than Best Buy, Fry's, Sears, Costco, etc. Even competitive with another store that wanted to sell me refurbished stuff.
When I asked them about the poor reviews, they said it was mainly people who wanted to refund items they bought. By doing exchanges only, they can keep their prices low and keep people from getting "free rentals for a party or get together". Heck, I can even go back up to 30 days later and exchange for something else with NO RESTOCK FEE.! Makes sense to me.
Five stars al lthe way!
Better Business Bureau gives Video Only "F" – These bad reviews are coming from real customer's experiences with this awful local business. They speak for themselves, my own and friends awful treatment by these con artists.
Stir clear of them. Let nature take it's course into bankruptcy. Very sad that Seattle customer service is a dying art.
Never a bad visit – I do not see where these bad reviews are coming from. My parents have bought their last 3 tv's from VO. (One of them being the Panasonic 3D TV.) With the 3D TV we were given a Panasonic 3D Blue-Ray player. Those two things were priced less than the same sized LED TV anywhere else we went. To ice the cake four months later when Panasonic announced Avatar was being released in 3D specifically for people who have bought the Panasonic 3D TV we had we went in and talked to them and they ordered it to us a week sooner than they said.
Then just a few months ago I went in with my parents to buy a new TV for my new apartment. Same treatment. Even before they saw my parents (apparently I drive faster than they do) they treated me really nicely and we spent a great deal of time just talking about all the features on TVs I knew I would not be buying. In the end we walked out with a 42 inch Panasonic Plasma for 150 bucks cheaper than I have seen it anywhere else. This place is amazing. Hands down.
What is wrong with you peoople? – I have bought two different tv sets from VO and they have been fantastic. I own a 57 inch Sony wide-screen HD rear projection. It is the most beautiful picture and I have owned it for five years. The other tv is for video games just as good. First off what makes you think if your TV breaks down you go back to the place where you bought it? DUHHH! You go to the manufacturer. VO is a distributor not a repair center. Get a brain people...
Panasonic 50" TV – Friendly customer service at purchase is great, but beware after you've bought! I bought a 50" Panasonic plasma TV in January, 2009 from Video Only in Tukwila, WA and on October 4, 2010 my TV experienced a major component failure where the TV would no longer turn on. I called the Video Only store where I purchased the TV just months before and they told me I was out of warrantee (their warrantee only lasts for one year) and that I would have to have the TV repaired at my expense. Further research with Panasonic and their local authorized repair center, who diagnosed the problem, said it was the main main power supply and would cost me over $700 to repair. The TV costed me over $1500 just 21 months before!! Trying to get some help with the problem from either Panasonic or Video Only, all I've found is broken promises from managers to call me back within 24hrs. What a joke! I never heard from either one. This mishandling of my account has soured me toward Video Only and Panasonic - I would never buy from them again. Bad experience!!! I'm going to Costco or somewhere else next time (next purchase of large panel TV within 2 weeks).
Excellent Customer Service – I have been going to Video Only for many years and have never had a bad experience. The salesmen don't pressure me and are much more informative than the usual box stores. One salesman in particular, Dan, has helped me on tvs, speakers, stereo, and camcorder purchases all these years. I have yet to encounter anyone in any business that shows better Customer Service consistently than Dan. Because of him, I will be back.
Unfair and deceptive business practices – I only rated them one star because I couldn't rate them "zero."
I purchased an item that I decided wasn't satisfactory and I tried to return it two days later under the store's "30 DAY RETURN POLICY." I was absolutely shocked when they told me that, because the carton was no longer "factory sealed," they would only give me store credit and not a refund.
When I pointed out that it was impossible to determine whether I was satisfied with the product without opening the carton, all I got was some well-rehearsed double-talk.
You may save a couple of bucks at V.O. but if you ever have a problem (read the other reviews) you're SOL.
Do your research, folks – I've purchased several televisions of various sizes and technologies from both the Tukwila and Bellevue stores, and I have had consistently positive experiences each time. I've never purchased a product that failed, so I can't speak to the infamous return policy, but I have been very happy with the quality of VO's merchandise so far.
The sales staff are easily accessible if you have a question, but won't try to sell you anything if you're just looking, or not commited to buying. I even went in one time to discuss surround sound possibilities with one of VO's staff, and spent about 45 minutes just talking about home audio technologies and discussed several possible upgrade scenarios to my current system. Ron, the sales person, priced out several systems for me, and didn't pressure me into buying anything at the time. Because I'd done some research in advance, I was armed with a good idea of what I wanted to buy, and I felt confident that he wasn't just trying to make a quick sale.
In the end, I just got his card and some prices, but I will most likely purchase my system from him if he's still around. I know you won't find this kind of service from Best Buy, and will be hard pressed to find another retailer that offers this kind of service at VO's price point.
Lost my Biz – My husband is in the market to buy a new tv. We have been shopping around, Walmart, Frys, Target, Costco, etc.. my husband called Video Only, to ask a few questions about their TVs, and return policy, the sales guy told my husband, they had a 30 day return policy, but not to worry, if there was ever a problem with our new TV, They (video only) would handle the repair and speak direct to the company the TV was from. This sounded fishy to me, so I did some internet research, and I found this site, and a few others. After reading the comments I will NEVER buy from Video Only!! I wanted to let you all know that, and thank you for posting here, I think you all saved us alot of hastle. Keep up the good work.
Going out of business??? – Hardly any inventory in the store - mostly empty boxes. They did not have the VHS/DVD recorder in stock - just an empty box I was carrying up to the register when I thought I was buying it. 3 weeks after them charging my credit card I still had no call about it so I called. They had no idea about when it would be in, etc. Having seen something similar years ago (vendors not shipping product w/ even 3 weeks notice, lack of inventory, other reviews stating sluggish at best refunds) I decided they're likely going out of business so I asked for a credit card refund. They forced me to drive in.
Ok, did so. They tried to swap and modify the sale but they lost me when they couldn't even come up w/ a half-decent excuse as to why they couldn't even determine (or even try to ) when it would be in.
The kicker is they made a copy of my credit card with the old-style manual imprinters. Any other legitimate company I've ever had a refund with processes them immediately (if the original order was on CC - I understand check payments). They gave me a sales invoice stating "credit card refun" and the amount along with my cred card # and expiration date on it (is that still legal??) but they also hand wrote "allow 15 days to process" on the invoice. When I challenged them on that... ok, lots of excuses but basically I know what this is - they used my cash for 3 weeks so far for an item they can't get in to inventory, probably because they're not paying the vendor who is not shipping them product. Then even though I have never even had the item in my possession they want to wait 15 more days to credit my card for something they know they have never ever given me. Scary part is that I now realize they have an imprint of my card floating around and I have a copy of a "credit" they want to delay.
I'm sorry that I went to video only. DONT BE SORRY - DON'T GO THERE!!
Oh, yes, I did follow up with the credit card disputes center and will follow up with the state AG.
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