SeaTac >DoubleTree by Hilton Hotel Seattle Airport
On 7/15/12, my husband and I had drinks
there again. We had our ticket validated and presented it to the machine within the requisite 20 minute deadline. It asked for 8.10. Heck, no! We rang the buzzer, no one came on the line to assist. So we went around to the one in front. This time it asked for zero dollars and zero cents, which is exactly what I planned to remit. The bar would not raise. We hit the buzzer repeatedly to talk to someone. We got a variety of responses including (after our fourth recap: "I'm sorry, I didn't hear a word of what you just said") Then an attendant came out and wanted proof that we bought something. But we'd paid cash. So we called some more. Finally, my husband left the truck there and started heading back into the bar to talk to our server after a brief unhelpful exchange with the Parking Supv.
She told me to move his truck. As I walked over there, I told her I'd felt like breaking their little stick/bar. She said she'd have called the police for vandalism. I told her I'd have told them that Double Tree was holding us against our will, illegally. She said nothing else. I moved the truck as directed and not once did she come over and try to talk to me. The parking attendant came back out eventually and let us out. The parking attendant and the server apologized. The manager did not.
I wrote a letter to the supv, her manager and the general mgr. I received a polite, vaguely quasi conciliatory apology that I would call dismissive. They also said they'd talk to IPark, which I guess is the other entity involved.
I know that glitches happen but how the company handles itself when that occurs is the telling factor. They had every opportunity to show their penitence and they failed utterly. I will NEVER go back there.
Luxury beds and deluxe amenities help business folks and families sleep well at this comfortable mid-level chain..
Warm chocolate chip cookies greet every guest at this Hilton-owned hotel, a friendly touch that fits in with the hotel's business-casual attitude. Another way Doubletree helps its guests relax is the Sweet Dreams bed, which features a pillow-top mattress, high thread-count linens, down comforters and lots of jumbo pillows. Amenities also include high-speed Internet access, in-room coffeemaker and complimentary newspaper; properties also typically feature a swimming pool, a fitness center and a range of meeting facilities.
A Little Rough Around The Edges, But.... Hotel on "airport hotel row". Property sprawling. VERY full parking lot that accommodates the hotel's guests AND long-term park-and-shuttlers to the airport. Staff is generally very friendly, efficient and accommodating (we forgot toileteries and they delivered them and the coke machines on most floors in the tower were out of commission so they brought cokes to the room ON ICE). The dark side: it can be very loud with conventioneers and airplane noise, the place is REALLY dated and carpet in room worn through in places. It seemed fairly clean, the bed was made with double sheeting (a nice thing) and the plethora of pillows thrilled my husband. If forced to overnight near the airport again, I would stay again.
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