Doesn't Recommend

honest2bone

Joined 3 years ago

Horrible customer service :(. I went into the shop last week to buy a bike. The place looked like somebody exploded a bomb inside. There were parts lying around everywhere, junk, boxes, etc. That's not even what I cared about he is the owner, if he feels the store, looking like crap attracts a lot of customers that's his own deal. I ended up purchasing bike, but the front brakes were not working correctly. He said:" No problem, give me a couple of hours and I'll fix the brakes for you". I came back a couple hours later and it had not been done. I stopped by the next day (evening) and it still nothing, no brakes. I continued to return daily to check if he had finished, and to my disappointment the bike had never even been touched, it had remained in the same spot I left it 4days prior. On Wednesday, he told me for sure after he closed he would stay until the job was complete. Finally by Thursday around 3pm I had made up my mind to just get my money returned, clearly he had no intention on fixing the bike any time soon and was just giving me the run around. And this is what they call Great customer service?

Obviously he doesn’t care!

Stay away from this shop!