6616 35TH Ave NE, Tulalip, WA | Directions 9827148.056582 -122.186821
Mon. - Fri. 8:30am - 9pm;Sat. 8:30am - 8pm;Sun. CLOSED
I had my 2002 chevy silverado 2500hd 6.0l vortec in for some work. I had some codes that i couldnt fix. I took it in and found out an o2 sensor and the intake phlume gasket was bad. So i went ahead and had your service department fix the issues. Work was done picked up the truck that night drove it home about 3 miles parked it and it sat till wednesday the 19 when i drove it to work down to northgate area, about 35 miles. Ran good, got off work, started the truck to seethe check engine light come on as i start to drive. I got home (check engine light on the whole time) pulled the code and it was a p0332 knock sensor low input. I searched the problem to find out it is a very commom well known problem to both gm and owners. I called yesterday and asked the service writter if the knock sensors going out were a known common problem he told me it was very common so when i asked him why it wasnt brought up to me that it was common and they should be replaced when they had everything tore apart he said "well when we suggest for people to fix other things they get mad. Well thats a great answer and in fact made me more upset. He said for them to fix it would be about $300-$350. I asked if he had the parts in stock. He checked and called me back and let me know his estimate was off a little bit barts alone were almost $350 plus an additional 3 hrs. Labor. I asked if there was anything they could do to help me out considering it was a known problem and they didnt address it, he said he would talk to his manager and call me back. I asked if just the manager would call me back. About 15 minutes later the manager calls me back. I tell him the issue and he states its not a known problem and if it were gm would put out a bulletin and they dont have one out, well turns out i checked when i got home and they do in fact have a bullitin out for this exact issue. He tells me there is nothing they will do to help me out cause they fixed everything i asked them too. I wrote a note and asked for ALL service bullitins to be checked and fixed well aparently they didnt do this either. So more or less the service manager Todd told me tough cookies if you want it fixed pay up and he also lied to be about the service bullitins. If you bring up my receipt it is also recomended to do about another $600-$800 in additional service tk the truck, and i also have an 06 tahoe that needs about $1500-$1800 worth of a 100k mile tune up and fluid flush, or possiably a trade on a new suburban. So over $300 labor costs you can thank todd for another $2000-$70,000 loss. I will never do another bit of service or spend a dime at your business again.n
Another pleasurable experience! – I've bought a car here and a few people in my family have as well. They are very fair with negotiations. Zero pressure - with none of the typical dealer number games. Hell they taught me how to drive a manual on the test drive. No manipulation involved, just honest and fair prices. Do your homework on what's fair, approach them, and they will work with you so long as you are reasonable! The after-purchase service is excellent as well. Their service manager, Butch, has gone above and beyond my expectations for issues a lot of other dealerships would have blown me off for. It's been six months since purchasing and they are still willing to go above and beyond to keep me happy. If my next car is a subaru or chevy, you can bet I will be a repeat customer. I often refer friends to this dealership as it's a rare gem compared to most. I've helped purchase a few dozen cars and I've bought around a half dozen myself - I speak with experience!
Bait & switch, horrible customer service, AVOID! – Why is zero stars not an option?
Bought a brand new Chevy from Roy Robinson back in May 2009. Two days later, I couldn't figure out how to use the A/C -- because it didn't have A/C. Of course, it was ADVERTISED as having A/C, which was one of the reasons I bought it over the similar blue model they had on their website. I brought in the ad and asked to speak to the manager. The salesman took the ad back to the manager and HE WOULDN'T EVEN COME OUT AND TALK TO ME. He sent the salesman out (who was clearly a little embarrassed) to tell me that this kind of thing happens all the time and there's nothing they could do. Again: the manager could not even be bothered to come out of his office to talk to me.
I called the BBB and filed a complaint, but because of the fine print on the paperwork there was nothing they could legally do. I didn't FULLY expect Roy Robinson to necessarily just install A/C, but a hearty apology and some sort of compensation would have sufficed. I got nothing.
After much ridiculous hullaballoo (not something one would expect to have to go through after spending $13,000 in an establishment), I finally called Chevrolet customer service and they were able to get Roy Robinson to agree to install the A/C "at cost." Not willing to get screwed again by this shady dealer, I called a different Chevy dealer and asked for the price to install A/C on my car. I was not surprised that Roy Robinson quoted me only $200 less, even though the labor for the job was well over $400. I spent the extra $200 and got the A/C installed by the second dealer AND had them do all my 30,000 mile servicing. Roy Robinson will never see a penny from me again. Avoid at all costs, they treat their customers like insects after the papers are signed (I am not the only person I know of who has had a bad experience with them)!!!
I have heard that Blade Chevrolet in Mount Vernon is a much better alternative. Save your energy and make the extra drive -- you'll be glad you did.
Watch the fine print – Be Very Careful of any offers made by Roy Robinson Chevrolet. Roy just cost us literally thousands of dollars due to a fine print scam on a service contract - after seven years if you miss a 60 day window, even by a day, you will lose thousands of dollars - and this, of course, is not represented by the sales person, and you are not allowed to request the return of your funds either before or after the sixty day window. This is clearly a scam being run by Roy Robinson to fleece as many unsuspecting customers as possible. Sounds like the right time for a class action lawsuit - coming soon to a court near you. Don't get scammed, go to a reputable dealership if you need a car or just a service. Don't trust these people at all.
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