10105 Airport Way # B, Snohomish, WA | Directions 9829647.905474 -122.097880
Bit of a wait but can be worth it – I ordered 3 appliances a month or so ago with a little proding I got 2 within a month. The guys were always assuring me they were coming and finally 2 did unfortunately I had to back out on the fridge and buy new because I needed/wanted it asap. They did refund my money in a timely manner and I am completely satisfied with my DW and Stove.
TRUTH ABOUT EQUALIZERS REVIEW – Equalizer, you were never lied to or stolen from!!! I was taking care of your order by uprading your trio, which you have at your house for no additional cost. Your stove was coming as well until you flipped out on more than one employee. Your refund on the stove was correct not shorted in any way. You came in and apoligized for behavior and it wasn't a problem. Sorry we couldn't make you happy but don't write untrue and slanderous statements to make yourself feel better!!!!!
Do not shop there! – Dave the owner is a lying, stealing sack! He did not honor his word with us even after having our money for over 1 month. He got mad when I told him that his customer service was lousy, so he refused to give me one of the appliances that I paid for! It took me some additional time to receive my refund which was short by 50 bucks. If you want to be lied to and deceived, shop there, If not, go elsewhere. Dave is a liar!
Please don't shop here! – My husband & I found an awesome new-in-box front load washer & dryer for an amazing deal on craigslist that led us to the Appliance Recycling Outlet. We called the number- it seemed legitimate so we asked them to put them on hold - we would be there that day. We got to the store 4 hours later to be told by the anti-thesis of customer service, employee Jake that they were sold & he made it clear that this wasn?t his problem. Low & behold, after much frustration they were found in the back of the warehouse. Despite the horrible customer service we decided to go ahead with the sale and put deposit on them because after all- they were such a good deal. Our house was not done being built so we scheduled the delivery for 2 weeks out. On delivery day we did not hear from them. We called around noon to find out when they would be delivered & were informed that they would be delivered 2 days later! My husband called them to explain that they had to be delivered on the originally scheduled date due to our schedules & reluctantly they said they would bring them by. The washer and dryer were delivered that afternoon, but completely damaged. Dented scratched. When we called to complain much to our continued delight employee Jake answered and was not only uninterested, but was so unbelievably rude that I?m surprised the business still employs him. They could not refund our money for 2 days out because their manager was gone & apparently their business stops when he is out. Our conversation was cut short when employee Jake hung up on us. 2 days later I called and called and called. After being on hold for 17 minutes I thought I was going to go crazy! I finally spoke with manager Dave who refunded us no problem. Thank goodness. I would not recommend using this business. Their customer service is horrible & products misrepresented despite the price being right. It?s not worth it.
Prices Low, Service Lower – While the prices on their products are unbelievable as in LOW, the service is so incredibly horrible that you really have to think twice about buying there. They don't deliver when they say they will -- over and over and over. They don't call back - ever. If you call, you're on hold for a very long time, and then get the run around. I wondered if they just took my thousand bucks and really didn't even have the item I ordered. When it finally came, 3 weeks after it was first promised, it was not in great shape, and they wouldn't do anything to fix the scratches and dents. I'm tempted to report them to the AG's office, but I've already wasted enough time on this shady company.
Great prices, great deals – I have bought a nice stainless steel brand new dishwasher there ( a Kenmore Elite) for $425! I also bought a brand new stainless steel Kenmore Elite Trio refrigerator for under $1000! I had to wait around 6 weeks to get it but it was worth the wait. The customer service isn't the best of the best but for the enormous savings, I didn't care. The refrigerator I bought retailed for $2500 and the dishwasher for $1250. I will say that my refrigerator did break within the first 5 months but I called them and they fixed it within a day (came to my house to repair. For refrigerators they have a 1 year warranty and 90 days for my dishwasher. I would go back again when I need an appliance. It's certainly worth the wait.
GREAT DEALS NEW OR USED! – I'm a realtor and I've sent numerous clients to this Appliance Recycling store. All but one couple - has found screamin' deals on appliances and they've all been very satisfied. If they don't have something specific in stock - they will take your info and notify you as soon as they get it in - for a deposit, you can hold the item so that nobody else gets "dibs" on it. I did have one set of clients who waited an extra 4 weeks for the (specific) refrigerator they wanted - but since they knew the estimate arrival date was more like a "guesstimate" and since AR provided them with a free temporary fridge - it wasn't a problem.
To the gal complaining about the scratch... guess what? It's called appliance RECYCLING for a reason! They get new and used appliances, the new ones often come from the store's display models or new construction sites where the appliance might have been damaged, therefore, not sellable in the store or usable in a new home. What do I care if my fridge has a scratch on the top? If it's in a really conspicuous place - you could've turned it down to begin with or asked for your money back.
Bottom line: I have some friends who paid $2,200 for the EXACT same fridge that my clients got at AR for $800 - sans the scratch on top - which nobody can see!
We're heading over there tomorrow for a washer/dryer combo. I'll update my post if I'm wrong!
Best place to buy any appliance great customer service – I just read the review for manda817 and i dont understand what this person is talking about. I have spent thousands of dollors there and have never had any problems. I may have to wait for my stuff but if i need it they provide a loaner. No one else would do that. Dont go by what this person said in there review because they couldnt be more wrong. I will continue to go their because i enjoy saving money and they have great customer service. Like I said before I have spent a lot of money their and would never go anywhere else.
Appliance recycling Outlet is a scam – TERRIBLE business to work with. Broken promises, customer service is horrible. Even the employees think the business is shady. We bought a "NEW" washer and dryer, the washer had a huge scratch on the door when we got it. When questioned why it was in terrible condition if it was supposed to be new, the rep on the phone asked me what i expected when i purchased something from them. I expected to get what i paid for, nothing less. Canceled the order due to lenth of time, was quoted 2-3 weeks, canceled the order in week 6 of waiting, and also canceled due to all the lies and horrible customer service provided to me.
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