Tacoma >Automotive Sales & Services > Foss Car Audio
3732 S Cedar St, Tacoma, WA | Directions 9840947.223054 -122.476557
Neighborhoods: South Tacoma
I paid $1000.00 to have a system installed in my 2005 gto and i received the following:
1: I supplied my alpine nav head unit with accessories & everything needed for install
2. 1 new pair 5in hertz dcx 130.3 in doors
3. 1 new pair of 6.5in dcx 165.3 in the q panels
4. 1 new pair of 6.5in dcx 165.3 in the rear
PROBLEMS: rear speakers NOT working at all, the standard size for all 2005 gto speakers is 6.5in ( why the 5in speaker w/no explaination or price adjust), 1/8 inch phone jack supplied but not insalled as requested even when they were told to put it in glove box on my lunch break in person. BOTTOM LINE NOT GOOD $1000.00 CASH CUSTOMER SVC. i would have at least followed the instructions and made sure AT LEAST the speakers they installed worked. manager blamed the blue tooth system, wow. ill be back tomorrow on my time.
Fast and Friendly – I found this shop on yelp, I was looking for a good place to get a radio and I figured I would check them out... Im glad I did, the salesman was very knowledgeable and friendly. He helped me pick out a radio that fit my needs and didnt try to push me into the most expensive unit. They installed the radio in like 30 mins, wow, and notified me that my front speaker was blown. They worked me a really good deal on speakers and now my system sounds awesome. I left so happy and i didnt break the bank. Thank you guys for your great service, I will send all my friends to Foss for now on. Five stars all the way!!!
AWESOME TEAM – This crew here at Foss Car Audio is amazing when I came through the front door I was greeted by a man named Josh he helped get me the radio and speakers I wanted to make my 99 Pontiac Grand Prix sound amazing. The team in the back was very fast an efficient. Nick and Aaron were the installers who tag teamed my car and got it done fast and right. I watched through the window from the waiting room and seen each of them looking at the place the other had been, I believe it was to check each others work. When I was leaving a man named Kevin showed me how to use my new radio and all the settings were already set, but if I wished to change them I would know how. He was probably one of the smartest guys I have talked to in Car Audio. Almost a text book teaching of my radio if you wish. There was also another gentlemen their i believe his name as Lucas very friendly guy, seemed to be the manager. Shop was running nice, just wanted to say thanks to the whole team for doing an awesome job!!!!!
Unprofessional, expensive, thieves (literally), and damaging – I've purchased products and service here in the past, but this time was different. I was treated like a 16 punk, yet I walked in with my wife and a brand new 2011 $45,000 vehicle. It took over 5 hours to do what they initially told me would be a 2 hour job, and charged me for every little thing. The audio system didn't work correctly so I had to come back, and they charged me to fix it. I spent almost $800 and no one even went over the bill with me, just asked me for my credit card. No "thank you for your business" or even a hand shake.
I found screws on the floor of my vehicle and loose components (door panel, broken vent, torn steering column fabric, bubbles in the tint, scratches on the wood-grain interior, and a few other things but I think you get the point). They said they're not responsible for that stuff and it was probably like that before, but I think we all know that they don't roll new vehicles off the show room floor like that.
The work I had done was amp install, two front windows (only) tinted, and the purchase of a 10" sub. This came to almost $800, you do the math. And to top it off, I had already purchased a set of low beam HID headlight replacement bulbs with the kit from another source, and they took out parts (relay switch and mounts) of the kit and when I asked them if they could install it they told me I needed a relay. Conveniently when I called the next day (talked to someone that didn't know me) to tell them I left my relay switch there, it was laying in the back where I wasn't "allowed to go".
This place has changed over the last few years, and I felt unwelcome and unfairly treated. Now I have to fix their mistakes myself because they won't, and I'm stuck with the sour reminder of what bad treatment is.
Great Service!!! – Great customer service as soon as I walked in the door. I have a Lexus IS350 and I wanted my Sub and amp installed a particular way. They obliged me and installed it precisely the way I asked. When I came and picked it up the installer gave me a thorough rundown of exactly what they did. I am very happy. Thanks!!!
A+ Service and Prices – i decided i wanted a new cd player for my truck. i went to Best buy and Car toys to then to Foss. at Foss i was warmly greated as soon as entering the store. the sales person was very helpful and not pushy to sell whatsoever. the prices were less then both car toys and best buy. mind you car toys was having the end of year sale and Foss still beat there price without a sale going on. i had Foss install it as well for only $35, great price and had my truck back in about an hour and 10. also got a 2 year in store extended warranty for $30 witch they said if anything goes wrong just stop in and they will replace it right away no questions.
great service with best prices i could find, very fast and quality work, will be going to foss many more times,
Bad customer service at Foss Car Audio Tacoma – Unfortunately, my experience with Foss Car Audio in Tacoma has been unpleasant. I had an auto ignition installed and they called me to pick my car up. As soon as I get there they tell me they need both my car keys; they should have told me when they called. After I came back with both keys, it took them another three hours to get the auto ignition installed. They did a terrible job of informing me of what was going on. I had to ask even though they kept passing by me back and fourth the whole time. And when I asked for an update, one of them looked at me funny before answering. They finally called someone who knew what to do and they got it installed. I think it was almost 10 p.m. when I left and the store was closed since 7 p.m. I believe.
The starter works, but there are several problems, so I called Foss again. I told the man I had some issues and he told me to bring the car up. He didn’t ask what the issue was, but he was quick to hang up so I wouldn’t have been able to say what my issue was anyway. The man’s name is Ed by the way. When I arrived, it took him a while to help me, even though I was by the counter. When I told him the things I needed looked at, he gave me some smart remarks as if I didn’t know what I was talking about. Then he stated I needed to make an appointment. So I did, but I told him I would have appreciated it if he told me that on the phone. He said I should have told him when I called. I was pretty upset with that remark when he was so quick to end our conversation so I didn’t have the opportunity to tell him. He told me to bring my car by, so I assumed he knew what he was talking about.
I was very patient and friendly to the Foss employees, and they were recommended by my family. I’m very disgusted in their poor customer service. I’m not even going to my other appointment. I’d rather go somewhere else and pay more money to fix their mistakes than to talk or see any of them again.
Amazed.. – I use to shop at the swap meet because I thought it was cheaper. The install work was pretty shabby but I figured you get what you pay for. I worked with Ed at Foss he gave me a better price for the gear than the swap meet and the install process was so much better. I came back a week later cause my system was not working right and they fixed it in 2 minutes. I had switched a setting in the deck and they knew exactly what was wrong.
Great experience – Wow, This place is amazing. Awesome displays, great service, good prices, and spectacular installs. Will diffidently shop at Foss Car Audio again.
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