Lakewood >Real Estate Sales & Services > Willow Properties
6514 Steilacoom Blvd SW, Tacoma, WA | Directions 9849947.176128 -122.524824
Mon - Fri, 8:30am - 5pm; Sat, Sun, closed
If I could give negative stars, I would. Hands down the worst company I have ever worked with. They never did anything we asked, and when things finally got done, they were done poorly. We hounded them for MONTHS to fix our furnace. They apparently did not believe me when I told them what was wrong, and didn't actually fix it until we had moved out. After moving out, we received a bill from them for over $100 on top of our security deposit for random things being done on the property. Things like repairing scratches and damaged wood that we were told they were aware of and was 'usual wear and tear', as well as carpet cleaning, a flea treatment, and repairs for 'damaged caused by dogs', even though we kept our pets off the premises for that exact purpose. They even tried to charge us for some materials left behind by workmen the homeowner sent there. We had to fight tooth and nail to have this charge removed. Don't waste your time and money with these scumbags, they are just out to rip you off.
I had a horrible experience renting a property managed by this company. They did not respond appropriately to requests for repairs. They were consistently rude and dishonest in their dealings with us. They hired a contractor for a repair who left our bathroom covered in plastic, masking tape, dust and with multiple loose razorblades laying on the floor and counters (?!?!). Sloppy work - probably because Willow didn't bother to find a quality contractor. I recommend that anyone looking into renting in the area STAY AWAY FROM WILLOW PROPERTIES! Property owners would also be better served by finding better management company.
WORST COMPANY EVER!!!!!!! – This company has caused me to be so upset, recently i rented from them, a very unfortunate experience. I would never recommend them to anyone. I have spoken with John and Dorothy, the apparent owners, and neither had any lick of intelligence regarding what true customer service is about. The company is currently witholding my deposit from me and not responding to the written discrepancies i had with there final walk through. I would never do any kind of business with them ever.
A BUSINESS WITH NO INTEGRITY - AVOID! – The review below by barksdale avenue is very accurate. I was denied to be present for the final walkthrough. I even talked to the manager John about my concern of not being present, and he told me that tenants who follow the checklist to vacate and clean thoroughly will get a good portion of their deposit back. This was a lie. Even though my dog did no damage to the property, I received nothing back of my pet security deposit. Their ridiculous charges for the house spilled over into my pet deposit, and I received about an 1/8 of my total deposit. I'll add that I spent about $230 for professional carpet cleaning and the defleaing of the house. Bottomline - this terrible business screwed me out of about $1000.
Willow Properties will get you later – Willow Properties is a great company to work with,until you move out. When you move out they will make improvements to the house and yard and take it out of your deposit. They will bend the landlord tenet law by telling you normal wear and tear is for you to fix. They will not talk to you and you Can NOT be there for the final walk thru . When you live in their houses they will take good care of you but when you move out they will charge you out the b***. Oh and they lie. I paid another persons power bill for over three years .
This company puts on a very professional facade until you are in the unit. The homes are immaculate when you move in but beware, they will expect them to be absolutely immaculate when you leave. NOTHING is deducted for regular wear and tear.
(and they had REFUSED A FINAL WALK THROUGH) we were billed for THOUSANDS of dollars of supposed damages.
Yes, the homes are BEAUTIFUL but BEWARE!
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