1378 Soquel Ave, Santa Cruz, CA | Directions 9506236.981052 -122.007036
SAME DAY DELIVERY ; OPEN MON-SAT 10-6 ; SUN 11-5
Unless you have the dough, you're out of luck. – I'm 25 years old and when I walked in the store after reviewing the website, I was very excited about buying a decent bed. I have Crohn's Disease, so I spend A LOT of my time in bed, and I had been sleeping on air mattresses because I just didn't have the money to buy a bed. As I said, I was so excited to walk in there and spend money I had saved, just for this moment. I dealt with Dan and I just felt like he thought I was too young and not serious about a purchase. I told him my price range, what I was looking for, and he showed me TWO beds. He made no mention that these were not beds made by Bay Bed and Mattress, and luckily before purchasing, I had my mother come back to the store the next day. Dan wasn't in then, my mother laid on the mattress for ten seconds and said "absolutely not. this is what he was going to sell you?" I said yes, but explained that on the website it talks about how if it's too firm/soft, they can add/subtract layers. When I told this to my mother the employee working there let me know that this wasn't a bed made by Bay Bed and Mattress, so that wasn't possible. I was quite annoyed and felt like I was discriminated against because of my age, not to mention misinformed. When I just called Dan to let him know how I felt, he decided to get into an argument with me. He told me "You should have seen on the website that we do sell other beds. I assumed you knew it was not a specialty bed." When I asked him if he had ever heard the saying about making assumptions, he stuttered for a bit, and then blamed me for not asking the correct questions or reading his site correctly. I told him I went to Senate and bought a bed. He asked what type it was, chuckled, and asked if I had slept on it yet. I told him stress is the worst thing for my disease, and I actually had to hang up because he wanted to keep arguing. He didn't understand the issue I had with him and his company. He was going to sell me a $400 dollar cheap mattress, and he can say otherwise, but that's the truth of the matter. Oh, and where everywhere else gave me free next day shipping and setup, he was going to charge me for setup and "do me a favor and not charge for shipping." It stinks to have a bad experience in shop, but to call him to let him know how I felt and listen to how it was mostly my mistake, and put doubt in my mind about the bed I bought from Senate just shows what an a**hole he is.
Check out Bay Bed and Mattress for great service and quality products! – I'll never buy another "readymade" mattress for our bed again! After purchasing my custom-configured Bay Mattress last year, I now realize what I've been missing all these years!
It's so nice to be able to configure the inside of our mattresses according to our comfort needs. We bought two XL Twins and they're in a frame to form a King size bed. My husband's side is a bit firmer than mine. But, anytime we want to tweak the layers of latex and HR foam, it's as simple as unzipping our mattress covers. What a neat concept!
Another thing that made my experience pleasant at Bay Bed and Mattress is the way they didn't pressure me. I felt like they answered my questions and educated me about what goes inside a typical mattress. I learned quite a lot!
I highly recommend Bay Bed and Mattress, especially for someone who is looking for quality and the versatility of being able to customize their own mattress. I hope they stick around for a long time!
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