211 Cedar St, Santa Cruz, CA | Directions 9506036.968669 -122.026321
Nightmare! – Let's just say I paid 335.00 to replace a 30.00 lock withOUT a "re-key". Also bought an actuator at 53.00. They charged me a labor fee of 105.00 JUST to "Diagnose" a broken glove box key, a broken driver's side door core and to find out my actuator was out. They used a OBD Reader which costs 50.00 and looks up "codes" when your engine light or maintenance light is on (and mind you, a child could visibly see a lock that was tampered with a blunt object). I had NO warning lights showing! They charge 105.00 for labor per hour. They told me approximately 6 out of 10 mechanics will have higher rates than them. Funny, because I called places in Santa Cruz and the highest out of 5 mechanics I called were 75.00 to 80.00 per hour and the highest rate in the country right now is 120.00 per hour. My total bill to install a door lock at 30.00 (no keyless entry, just your standard lock) and purchase an actuator at 53.00 (not installed) was 335.60. Labor was 275.0 the part was 30.00.
On top of that, Cindy (the owner) was extremely impatient and rude. She told her associate in my presence to "Get this customer out of my face". I remained calm the entire time and genuinely thanked her when we parted ways. She was frustrated with the fact I wanted a copy of the initial estimate because I told her the final bill and the initial estimate did not match. She refused to give me a copy of the initial estimate that were in the hands of her assistant "Brooke". She exclaimed,"NO!" when I asked. She also told me "I do not know how to listen" and seemed physically and verbally angry.
If you want to deal with an establishment that is run by pure emotions and an extreme lack of professionalism, this place is for you. They seem friendly when you first make contact, but all that disappears once work begins. Small claims crossed my mind, but I rather just part ways and take my losses.
I am honest, ethical, and professional. I will never use this establishment again, ever. I do not take it personal as I know there are tougher customers out there than myself but my experience here was absolutely horrible. I never escalated the situation as I worked in customer service in college and know how to treat clients no matter what they throw at you. I used this shop because they are local and I wanted to support them instead of corporations. Don't say no one ever warned you!!!! HORRIBLE EXPERIENCE!
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