8601 NE Vancouver Mall Dr, Vancouver, WA | Directions 9866245.656269 -122.583589
M-Sa 10am-9pm, Su 11am-6pm
KAY SONG FROM SHOE DEPARTMENT – I went in to the Vancouver Mall Nordstroms shoe department a few days ago for some flats. The female "Kay-song" that helped me was extremely RUDE. even her presence makes me feel UN-welcome(and I'm not the only one that has felt this, my mom,father,friends felt "Kay-song's" unwelcome presence) . First I asked if she had some flats in my size, and unfortunately there wasn't, which is no problem i didn't mind at all! I browsed some more and found these puma and Nike flats that are pretty cute, i didn't have any socks with me so i asked for the ones nordstroms provides, she asked me " Why do i need the socks when woman should be clean".. OK WELL THANKS FOR IMPLYING THAT I'M NOT CLEAN.! seriously how rude is that?!?! I am a CLEAN LADY thank you! I wanted to protect my own feet because i don't trust OTHER woman. ALSO she told me how much the shoes i liked were uncomfortable and nobody likes them( WOW great customer service lady!...NOT). i ended up leaving because i felt she was a little rude and i couldn't find what i liked. Well i ended up coming back 30 minutes later because i needed flats ASAP for work that day, i asked a different lady for flats in my size, i guess she was busy because she asked another person to get them, i turn around and look who it was, it was KAY-SONG, after kay-song was asked to get the shoes in my size the lady pointed her towards me and kay-song said " HER?!" and rolled her eyes, as if I annoyed her???? when she was the RUDE one. I ended up getting some flats even though she was rude, i needed some for work. when i got home i noticed she gave me the display shoe, i have a feeling she gave me the used one because i made the comment of not wanting to try the display with no socks on because that is gross to me ( I don't know who tried those shoes on, come on, that is gross!! most people would think the same!) , since she did that i didn't even wear them to work because i thought that was just evil and rude & i returned them the next day. all in all i LOVE nordstroms. i just think that Kay-song should NOT be working here. WORST service EVER!!!! please take care of this situation, Because i well check up to see if she has changed her RUDE attitude and let TRAVIS, JESSICA AND the ALL district managers know about this rude lady "KAY-SONG".
Legendary service, shoes to die for and fashion-forward merchandise keep shoppers returning. – In Short
Founded as a Seattle shoe store in 1901, this popular chain is now known for manageably priced designer duds. Shoppers find a hint of sophistication in the store's white floors and pianists on baby grands. Unique departments include the Brass Plum juniors' section with Ruby Rox and Diesel, and Studio 121 for career-savvy women. A business-centric men's clothing department offers Ben Sherman suits, while relaxed styles from Marc Jacobs and Lacoste are in The Rail department.
Horrible customer service – Long wait, very poor managerial staffing, and inadequate return policy standards. This store gives Nordstroms a bad reputation & they do not except brand new with tag returns without a gift receipt or "tracking sticker." If you're looking for quality try the downtown Portland location- its worth the extra driving time.
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