Spokane >Automotive Sales & Services > Golden Rule Brake
625 N Monroe St, Spokane, WA | Directions 9920147.663390 -117.426867
Neighborhoods: West Central
Great service and honest people! I gone to Golden Rule for many years and have always been treated fair. I highly recommend them.
I had an amazing experience with Golden Rule Brake, they had great customer service. They made me feel so welcome there. They went straight to work on my car so i was in and out in a reasonable time. I would strongly recomend anyone I know to go to Golden Rule Break!!! They were awsome!
Golden Rule Brake Lives up to their Name! – My parents always used Golden Rule for brakes and for the past 25 years, so have I. They are not only excellent at what they do, but always honest. Over the years there have been a few times when I thought I needed work done only to have them tell me the problem was something else (e.g. a rock stuck in the brakes causing grinding) - no charge. I have taken our cars there many, many times over the years and always found them to be outstanding. I recommend them frequently to friends.
They need to revisit the golden rule – Apparently these guys need to revisit the golden rule. After setting up an appointment over the phone to have an ABS light diagnosed I arrived to be told that I did not have an appoint and they did not take appointments past the time I arrived. I explained that I had called ahead and only needed a quick assessment so that I could make a future appointment if needed. Dave begrudgingly took my keys and exited the building slamming the door behind him. He seemed very upset. After pulling the car in another individual told me that their systems don’t diagnose vehicles past 98. Safe to say after years of service with this company my wife and I will not take our cars here ever again.
Scary Brake Story – My wife and I had her brakes, calipers and rotors replace by Golden Rule in April. Over this last weekend they started grinding a little so I drove into Golden Rule on Pines Saturday morning and explained the situation to the manager. Instead of listening to what was happening he was more interested in protecting Golden Rule against any warranty claim and told me there was no way that they could look at it that day and had me schedule an appointment. On the way home the problem seemed to go away.
Taking her car to work Monday morning so that I could drop it off for the afternoon appointment the brakes started grinding and pulsating violently. I attempted to drive her car to the nearest Golden Rule but it felt like the car was going to seize up so I stopped at the first shop I saw (Meineke) for them to look at when they opened that morning. When Meineke called back they told me that the caliper on the driver side had not been bolted down correctly and was falling off the vehicle. When I asked if it was safe to drive it to Golden Rule he told me I was lucky that I made it as far as I did as because the caliper coming off would have been like putting a stick between the spokes of a bicycle. Taken to extremes one could say I was put in a life threatening situation this morning.
Mieneke told me that the caliper and pads needed replacement and that the rotor should be turned. I called Golden Rule to explain the situation and again was greeted with the same ?it?s not our fault? attitude as before. After I told the manager directly ?you are not listening to me? he stopped trying to protect the store and paid attention to the problem.
He then went to Mieneke with new parts, self-performed the labor and fixed the vehicle with exception of the rotors. I was told by Mieneke that if I felt any pulsing with the brakes that I was to drive the Golden Rule and have them address the problem because the manager did not want to pay Mieneke to do the work. They don?t appear to be a problem yet however the brakes seemed to be ok before I left for work this morning as well.
Overall I am extremely dis-satisfied with Golden Rules customer service. They seem to care more about making money than they do about their customers driving a safe vehicle. On the flip side I would take my car to Mieneke on the corner of Division and Riverside anytime.
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