Spokane >Home & Garden > Mor Furniture For Less
1201 N Division St, Spokane, WA | Directions 9920247.668524 -117.411352
Monday - Saturday 10:00 - 9:00
Sunday 10:00 - 8:00
Neighborhoods: Emerson Garfield
Stay Away in Droves! – Too bad this site requires you to pick at least one star -- this store doesn't deserve one. Unless you're a fan of personal assault, disrespect, and stalking, stay away from this store. A few years ago, my husband and I went in to look for furniture for our new home, not even knowing yet what we wanted. The minute we entered, a salesman was on us like a leech in the Amazon, and he wouldn't leave us alone. We told him several times we wanted to look around and would call him if we had questions -- not enough. He interrupted a personal discussion my husband and I were having and continued following us around the store like we were going to shoplift a sectional or something, butting in every chance he got. We finally had enough and ran out the door. Well, today we gave them a second chance...You guessed it. In the first 30 seconds, I told the saleswoman 3 TIMES that we wanted to look and would call her if we had questions. She kept talking, so I simply walked away; a moment later, my husband was walking down an aisle and she LITERALLY CHASED HIM DOWN THE aisle, asking him if he wanted a cookie. He tried to wave her off, but she would not relent. Finally, he told her in no uncertain terms to LEAVE HIM ALONE; her response: "Are you this mean to everybody?"
Don't know what they have in their store; don't know if I'd like it; don't know what it costs; DON'T CARE! Visited twice and was chased out both times. I will never step foot in that store again, and will encourage everyone I meet to do the same.
BUYER BEWARE- Not worth your time! – I ordered a couch from Mor Jan 3rd and paid by credit card. It was scheduled to arrive on Jan 15th. Today is Jan 25th and I have canceled the order after having to call the store several times and getting the run around from sales people. They told me that the couch wouldnt be there untill Feb 15th! Thats one month past the quoted time. I have no couch! MorFurniture has been using MY MONEY for the past month and I got nothing in return! BEWARE- even after you cancel the order they take two weeks to credit your card back!
Terrible overall experience – I visited the showroom on two occasions and while everyone that walked in the store was greeted right away, I was not. The second time I spent 45min to an hour looking around before a manager asked if I had been helped. He even commented that he had seen me in there for a very long time. I had passed sales person after salesperson and they ignored me. I sincerely hope that this was not due to my obvious ethnic background but it makes you wonder if it happen on both occasions that I visited the showroom.
I ended up buying a sofa and living room tables, not for the service that I received that day but their price. I was told I would receive a call the day prior to delivery. I waited...nothing. I got a call on a Monday from the delivery people saying they needed to get into my building. I had not agreed to any delivery date so it had to be rescheduled for a week later!
When I initially purchased the furniture, I was told the tables would take two weeks to deliver. ONE day before the two week date, I get a call saying that they will not arrive until the middle of OCT! TWO more weeks of waiting!! I'm extremely aggravated with the whole situation.
I would not recommend this furniture store to anyone looking for quality service and help. Instead I will say their prices were competitive and that is the only reason I purchased there. I don't know if all this hassle was worth it though...
Intentional Deceivers – After being told that the sofa of the sofa, loveseat, recliner package my wife and I were interested in was not in stock they said they would have to order it and there was no way to tell when the sofa would arrive. I had read the above reviewers post and was very hesitant to proceed. The salesman then told me that If I went ahead and placed the order I could at least get the ball rolling and get the sofa on its way and that If I found another sofa in town to just call up and cancel the order. "No obligation" he said, just call in with you name and we would be happy to cancel the order and it would be like it never happened. So, when I found another sofa I could get in a resonable time frame I called to cancel the order. We were passed to a number of sales people that tried to convince us to keep the order but then finally said they could not cancel the order themselves but that we had to speak with a manager. A manager then told us that if we canceled the order we would still be receiving our Mor Furniture cards with the open line of credit. I said, "My What?." It turns out that as soon as we placed the order we signed up for a line of credit for $5000.00 more than the total cost of the furniture we were buying. I guess I should have read the fine print. So much for "Like it never happened." Yay for more revolving credit on my report! Oh, and don't ask them about warranties, they will say they're computer is broken and we can't look it up right now. Psssshhh.
The Rip-off Store! – Where do i get started, with the terible customer service after my purchase or with the hand full of lies that I was told so they could make a sales. The lying was more on TRS (in house financing) then the people at Mor. My wife and I went in looking for a bed after a freinds recommendation. After we had filled out the paperwork and walked around for a while, we were told that they would in house finance us and with a limit of $1200. Only bought about $900 for the bed and misc other stuff. I started to pay extra on the bed to get it paid off sooner. After going thru some paper work I found some paper from TRS stuffed in with our other papers stating that our agreement was a lease. I call and talk to a rep named Kyle that could not have treated me any worse. I explained that I was told that I purchasing the bed not lease and was told that the rep that I had talked to was no longer working there and I would have to deal with him. I asked how much was the balance that was owed on the account and was told that it took to long to figure it out. My wife had to go to the store and wait for 25 minutes to figure out our balance. after 8 months of paying $150 on our $900 bed we still owed over $700 if we wanted to pay it off in full. Do the math on that one. And all of that extra money that we were paying towards the account was put in what they called a "savings account" and not applied to the princible. So right then and there I told them to come and get the bed. I will never step foot in side a Mor store again and have made it a point to let as many people I can know how terrible of a company Mor and TRS are. I walked right out and went to a competitor and paid $400 cash for the same bed. One of the worst buying situation we have ever had.
Watch out for the Delivery.. it is %&*() – I just want you to know.. WHOEVER.. I will make sure NOT to recommend people to your store again. Hmm WHY you ask.. On TV you have ads for NEXT DAY delivery.. Then after I pay for it.. oh wow.. you don't deliver on Tue and Wed?? What the he*l?? I spend $2000. and you don't deliver on Tue and Wed??? Well okay fine. So today comes.. Wed and now I hear I will get delivery on May 1st. Hmm and I paid EXTRA for next day delivery. I had sent people to your store.. I sure won't do it again. I am ONE UNHAPPY CUSTOMER.. and word of mouth is a valuable sale tool! I want my delivery money back and my couch in tomorrow morning..not tomorrow night. Don't say you will do something then oh.. we forgot...
Awesome people – My wife and I went into Mor with her parents not even looking for anything. Her mom was buying stuff for her house. I asked my wife if she wanted to apply for credit there. I knew our credit was bad. But we figured that we were there and just to give it a shot. Well Selina came back and said that she couldn't help us but....she directed me to Jason who works for TRS and they gave us a $1500 credit there withj payment very low. It was a 2 year plan but we had it paid off in 5 months. We were sooooo happy that we now have a couch and loveseat from there and since it was our 2nd time through him, he paid for the delivery, $77. We are soooo happy with them and Jason from TRS that we recommend them to everyone. By the way, out bedroom set is awsome.
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