I have used Numerica's CDA location once or twice a month to get small (100 and under) bills for the nearby business I work at for the past 8 months. I have two car loans through Numerica, and am a member of another local credit union, but today I was told I could no longer get change at their location going forward because I do not have a checking or savings account with them. I find this to be poor customer service on their part, and very different from the wonderful service I recieve from their branch on Sullivan Rd in Spokane Valley. I cannot recommend using this branch any longer and will also reconsider keeping my car loans with them as well.
Worst Experience Ever!!. This bank reeks of the "small town feel" but is in fact just a wolf in sheep's clothing. Our business has banked with all of the big boys in the past BofA, Wells, Citi, all of them. We opened an account with Numerica in CDA in an effort to get the small town treatment and not be lost in the ocean of a big bank. Well, FAIL. This CU has been nothing but problems, stupidity, adversarial attitudes, and incompetence. WAY worse than any big bank, we actually pined to return to Wells. We finally had the final straw and moved to Bank CDA...now those are the folks you are looking for! Great service, really puts Numerica to shame. Just one example of MANY with Numerica: the TELLER MANAGER told my daughter she could not cash a check made out to cash because...get this..."her name was not cash"!!! This was the freaking manager!! Don't bother with these jokers. Big time FAIL. Worst CU ever IMO.
I hate this Bank.
This company is worse then a Bank!
they have no loyalty to customers.
They would not even talk to me about a credit card or a Mortgage, even thought i was qualified for both. They still have the very worst of the overdraft policies on the books and when I complained they closed my account. stay away from this bank!