This place is AWFUL!! My daughter was in the NICU after birth. I'm a first time mom who breast feeds. With those two things said, VYPC was rude and unhelpful. My daughter was a very upset newborn. Her gut was a mess and she had a dairy allergy which I ended up figuring out completely on my own. Every time I took her to this place, they tried to push formula on me. One doc essentially FORCED me to give her a bottle of formula before I left the office. Any remotely educated person knows breastfeeding is best--especially for NICU babies. They did nothing to investigate the real problem which was a dairy allergy, supply issues, and the need for probiotics. Breastfeeding was NOT the problem. My now 8 month old daughter is happily still breastfeeding and is a very happy baby. VYPC acted like I was an inconvenience because I insisted on an alternate vaccine schedule rather than the CDC schedule. They refuse to serve people who choose not to vaccinate. If you like terrible and rude service, plan on formula feeding, and being shoved into a cookie-cutter mold, then this place might be for you. Otherwise, run far, far away.
I've always loved taking my kids to Valley Young ppl,all though I have to agree that the staff at the front desk are rude.reacintly however I've been having trouble lately. They keep forgeting to call in perscriptions for my 7year old ADHD son which causes to go through DT's,They take several hrs to call me back,and I never get to talk with the dr without a app. I really don't want to change offices but I'm really getting tierd of fighting them.
My wife called to set up an appointment for a regular check-up for our new born, and she was asked if we would do the immunizations...she said NO...at that point they completely refused service not just to the new born but to the other two kids we have...We both have good insurance, and I am not putting anyone down that don't have it...obviously we have nothing good to say and never will...Still trying to figure out how to react to the situation...can someone give us advice...P.S. horrible receptions service...Regardless of anyone status in this world...We are People...
Bad service and money hungry.. After a few bad experiences I finally pulled the plug on this establishment. This is unfortunate because I have another child on the way and I HAVE INSURANCE. Not to speak down to those who are on state assistance, but I had a conversation with the Office Manager about a year ago and she said that a majority of the patients were on state assistance and the margins are pretty slim (which is tough on their business). This made sense when I took my daughter in 1 day before her check-up due to a cold. I asked them if we could just do the yearly check-up then, which would be a lot more convenient. They said, "No, you have to bring her back tomorrow." I brought her back the following day and was there all of 5 minutes. All they wanted was my $25 co-pay and to bill my insurance again. Also, their front staff is insensitive and zombie-like. The doctors seem very nice and knowledgeable, however the first point of contact is with the front office staff. They need to find a way to be more accomodating and find a way to "YES". That is what exemplifies good service from bad. When your child is sick, nothing else matters....My wife called in at 8:00am to see if we could get her in right away after having a 102 temp all night. They said they would call right back. After not hearing back for awhile I drove out to the Valley from the south side and walked into the office. There was only one person in the waiting room. I asked if I could wait and get my daughter in and they said no, but you can go out to our Liberty Lake office in a few hours. That was it for me, called another Dr., got right in and received great care and service.
Good doctors, but service has gone down.
I have my kids seeing doctors at valley young peoples clinic from 6 years.
There are some good doctors who take the time to listen to you where as for other doctors at the same clinic are its more like this this this, thats it..
My pediatrician is very good , my girl has a little disorder , she discovered
it in her first check while other doctors werent able to trace it while we are in
the sacred heart for 5 days for her birth.
When I call the clinic to talk to a nurse before 4 years it was more like ....they listen to your symptoms and say that is fine, keep watching her,dont bring her in right now as there are many virus going around , it might not be a good idea to have come in as she might catch something.But now recently its more like what ever reason you call them , they will be like we need to take a peek at her..When the economy went bad, may be they arent having enough patients or what ever..they want you to come in. Even my pediatrician have changed a lot.I went one day as my daughter felt like she was getting sick, once I went it in after check up they told me she was fine, she had nothing. It was her routine yearly checkup in 3 days.I asked her to do it at that time, they refused telling , I have to come back with another appointment even though she was fine and they werent very busy.I had to go back in 3 days for her routine checkup,I was very upset, flet like they are after money .But again I think they are the best in the area and I FEEL my pediatrician is good at what she does, so I didnt change doctors.
They surely have good doctors in the area but its not what it used to be like before...
RUDE and COLD. I have been going to vypc for almost 5 yrs. I have a 5yr old and a 11mth old. I always knew them to be very very rude, but the doc was a very good doc so I always struggled with it! When you go there, you will not get a smile a how how is your day? Nothing! They will barely look at you! I don't know how many times I have walked in and stood there waiting for a rep to check me in they look at me with no expression and look right back at their papers! I'm thinking "u know, a hi maim we will be right with you would be nice! Absolutely the rudest "customer service reps" I have ever met! It feels like your name is number 45263 and you don't exist to me! Well, I just checked my mail and I have this collection notice in it! Mind you I have NEVER been late on any bill in my life! I'm am furious, because I have been in numerous times since the date of the service and even paid them right then and there and nothing was said to me! Now I have a ding on my credit for 57 dollar balance that I had no idea about! Well, they can have their 57 dollars and they will never get another dime from me! It's really sad, that it had to be this way! The receptionist are screwing the docs out of patients!
RUDE!. I went for the first time today... and was extremly dissapointed. I brought in my 2 month old, and wanted to talk to her Dr. about a delayed vaccine schedule. She would not talk to me about, instead she shut me down and treated me like and idiot. I told her I would like to research every vaccine that I give my child and I will not be giving her more than one vaccine at a time. She asked me rudely if she should just pick the deadliest to give to her. She then proceeded to give my 9 week old and extremly rough checkup. My child was screaming like crazy.. and she is not a fussy child. She then requested a pacifier.. when I said my baby doesn't take one.. she snorted at me. SNORTED! Then she left the room and I could HEAR HER TALKING ABOUT ME to the nurses!! She was angry about the delayed schedule. But rather than trying to talk me out of it, she just treated me like and idiot, making me angry!! We are NOT going back. I would like to say however... the nurse that actually gave my child the ONE shot she got today... was very nice and gentle.
Best Docs in Town.
I am a stay-at-home father of a two year old and twin 4 month olds. I am extremely happy with VYPC. It is, without a doubt, the best place in town to take your kids.
All three of my kids spent time in the NICU. In both cases, the doctors there indicated that VYPC was either recommended, or where they took their kids. My Doctor also recommended them. We have run into other medical professionals who have recommended them as well. A lactation consultant we worked with was surprised when we talked about the good advice we were getting from our pediatrician. When we told her who he was, she said "Dr. Abbotts is my pediatrician. He gets it. I am only sorry that my kids are all grown up now and can't see him anymore."
We have not been disappointed. Dr. Abbotts takes a great deal of time to answer all of our questions. We feel like his most important patients whenever we see him. We have had good experiences with the other doctors and practitioners as well.
We have never had a problem getting a same day appointment, even late in the day. We always get a prompt call back from a nurse.
What frustrates me about some of the negative reviews is that they seem to fail to appreciate the value of a good
liblakeresident, for example, says "Good Doctors, Service Not Good." And gives one star. Really? Where are your values? I want my kids to get good care and don't mind if I deal with someone who doesn't smile and flirt with me. Honestly, does the politeness of a receptionist matter nearly as much as the health of your child? What has gotten into us as a society when we value getting our a** kissed over a good doctor???
In short, take your kids to this clinic. You may have a rough time with the front office staff at some times. I never have, but then again I don't care about this, so I may not have noticed.
Sorry if I seem a little rude and indignant. I hate to see a good clinic marred by bad reviews for bad reasons.
LOVE Valley Young People's Clinic.
It makes me sad to read about all of these people who have had a bad experience at VYPC. I have 4 children and have been going to VYPC for years. Julie Tveit (Nurse Practitioner) is who we see and we LOVE her. We have seen several of the other doctors there too (probably all of them) and most have been nothing but friendly and helpful.
I never have a problem getting a same day appointment and the nurses are always quick to call me back when I need to schedule an appointment or have a question regarding my sick child.
I don't mind that they tell me to be there at '1:15 for a 1:30 appointment'. It gives me time to get there on time, check in and fill out any necessary paperwork and they have usually been running on time, but of course, just like at ANY doctors offices, sometimes there is a wait. After all, if I wanted the dr. to take a bit more time with me to answer all of my questions, then I'M the one who will be making him run behind, but I want all my questions answered, and the courtesy to ask questions and take as long as you need should be extended to all patients.
Since I am a mother of 4, I always go places prepared with toys, books, snacks, etc to keep my children entertained. I am glad that VYPC is doing their best to keep germs at bay. Toys can harbor some nasty things and with several children handling and mouthing those toys a day, who knows what could be passed around? I see nothing wrong with them taking away the toys, as when they had them, they were gross and dirty anyway and I'm sure it would have been very labor intensive to clean them 10 times a day to make sure nasty germs weren't spread. They do have books, and a movie playing when you go in.
The receptionists have always been friendly to me and more than willing to answer my questions and have always been polite. I'm sure there are times when they are having a bad day and have probably been rude to people, but we're all human, ya know??
I have no hesitations recommending VYPC, especially Julie, to my friends.
Beware this is the worst clinic to take your child to. I am completely shocked at how rude the front staff is. Especially Jill. I was 7 minutes late because of a car accident on the freeway and when I apologized for being late not only was I asked why I was late and then informed that she would have to ask if the doctor would still see me. At this point I was more confused than anything so I asked her why I wouldn't be able to see the doctor. She responded by saying the appointments are only 30 minutes long. I said oh ok. She handed me some paperwork to fill out and when I turned around to find a seat she quietly said "he has other patients to see duh!" VYPC has the rudest staff I have ever encountered and everytime I have been there I've waited at least 25 minutes, after seeing the nurse, to see the doctor and the appointment was at least 1hr. long. I will never ever go back! This wasn't the first incident I've had with VYPC. A few months ago my daughter got a rash from the antibiotics she was taking so I called to so I could get her a different perscription and the nurse I talked to told me that my daughter my just have to tough it out! After explaining more of her symptoms the nurse said she would call me back. She didn't call back until the next day. On the voicemail she left she said the doctor had called in a perscription at the walgreens in the valley. I went to the only two walgreens located in the valley and neither one had any record of a perscription being called in for my daughter. Since it was saturday afternoon I couldn't get a hold of anyone at VYPC and my daughter didn't get her new perscripton until monday. That is bs! At the time I decided to let it go and assume that i wouldn't have any more problems with VYPC. I wish I would have switched to a doctor then instead of blowing off the first incident.