Spokane >Doctors > Spokane Foot Clinic
3151 E 29th Ave Ste 101, Spokane, WA | Directions 9922347.628369 -117.363406
Neighborhoods: Lincoln Heights
Yikes. I'm not sure what happened with the other poster, but my experiences (yes, plural) have been completely different and 100% positive. I have a degenerative condition that impacts my feet. I found SFC three years ago because my foot pain was so severe walking was torture and I had seen ortho surgeons and podiatrists who were not able to help me because my foot issues are so significant and so complicated. Dr. Brockbank of SFC has performed four surgeries on my feet and all four procedures were an unbelievable success. Last summer I was able to take my three young children to a water park and I was able to climb up the stairs and take them down the water slides for the first time in my life. They bent over backwards to work with my insurance company and were great about accepting monthly payments for anything insurance didn't cover. The staff is wonderful, kind, caring and competent and Dr. Brockbank is unquestionably the most talented podiatrist I have ever personally seen (and over the last four decades, I have seen many podiatrists). Had I not found Dr. Brockbank three years ago, I don't know if I would be able to walk today.
Very disappointing experience... go somewhere else. – I have never written a negative review of any business, but I feel compelled to do so for the first time due to what, I believe, were dishonest and misleading billing practices and medical procedures.
My story… I was unable to put weight on my big toe and went to the Spokane Foot Clinic for diagnosis. I paid my co-pay for the visit and the insurance paid the $200+ bill for the office visit, which included x-rays. When the doctor came into the exam room to share her diagnosis (stress restraint), she said it might help me if she put a piece of tape across the top of my toe to limit the movement. Without further discussion, she then proceeded to spend a few SECONDS putting a single piece of tape over the top of my big toe (which I would have been more than capable of doing myself in a matter of 3 seconds). I left the clinic and removed the tape (which did nothing for the condition), got a second opinion from another doctor (entirely different diagnosis) and was immediately put in a “boot” before leaving that clinic.
A few weeks later, after Spokane Foot Clinic had received my copay and was paid by my insurance, the clinic sent me another balance due for a "surgical" portion (none of which was covered by insurance) for a $75 “foot strapping” charge, which brought the total for the 15-minute visit to $300+. The “foot strapping” was billed as a separate “surgical-related” treatment by the clinic, similar to the charge that would be billed if a doctor did a thorough strapping of a sprained ankle, I suppose.
Since this additional, separate surgical-related charge caught me quite off guard, I contacted the billing department for explanation. I was informed that the charge could not be adjusted because my insurance contract prevented that. This is untrue, since the claim could be corrected and resubmitted to the insurance, which the billing manager conceded. In the future, I suggest this clinic be much more up-front with its patients when it intends to perform and bill an additional “surgical-related” (as my insurance phrased it) "foot strapping," especially in cases where the procedure and charge would not appear to the patient to be commensurate with the service provided. In the meantime, since Spokane Foot Clinic stood behind its practices and insisted on the bill (which I begrudgingly paid), I suggest you use caution if going to this clinic. Ask about everything the doctor might do and whether it will be billed as a separate and additional procedure, no matter how small or innocuous the doctor’s “exam” and single piece of athletic tape application may seem. I, for one, know that there are many other quality podiatry clinics in Spokane, and I will not settle for the kind of service I received from this clinic in the future.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Spokane Foot Clinic on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.