Grafton >Restaurants >
Pizza >John's Pizzeria
1401 11TH Ave, Grafton, WI | Directions 5302443.317321 -87.953268
Pizza=Great, Customer Service=not the best – My husband ordered our typical pizza tonight, half sausage, half pepperoni, full tomato and half onion on half the pizza (part of the sausage and part of the pepperoni... so, top or bottom half). NEVER had a problem ordering this before tonight and ALWAYS have gotten what we ordered.
One gal on the phone gave up on my husband ordering because "he was wrong." Some other gal gets on the phone and argues with him that he's "ordering by 1/4 pizza." He wasn't given a total, just "it'll be ready in 45 mintues."
I called to get the total a few minutes later so I could have $$ ready. First Gal who answered was pleasant, took my name and street name to find out what my total was. In the back ground another gal says, "what do they want now?!" Seriously?!
Pizza arrived with 1/2 sausage, 1/2 pepperoni, full tom's and full onions. It wasn't a difficult order. And they've gotten it on the mark before. Had they offered a little better customer service, they'd have a repeat customer.
Delivery guy was polite and apologetic. We'll see how the manager is tomorrow when I call.
Best Pizza in Grafton / Cedarburg – these guys make an awesome pizza
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