12900 W National Ave, New Berlin, WI | Directions 5315142.988327 -88.074825
Mon-Fri 7am-8pm, Sat 7am-4pm
Just had Flat Rate out again. This time to clean out my sewer pipes in the basement. Have used them a number of times in the past for various plumbing problems. Great service as always. Appreciate their same day service
My water heater stopped working late on Sunday night. Early Monday morning I call Flat Rate to see what was going on. Within an hour of me calling they not only arrived at my home but had repaired my heater! They had it working again immediately for under $280.00. Very professional and reasonable. Highly recommended.
Wish I could have shopped around. Furnace guy was polite and fixed my malfunctioning furnace within 30 minutes of being at my home. However, I felt like he worked harder on his sales pitch than the actual replacement part. I had 2 options, buy the part for about $750 straight out or for $704 if I paid an additional $88 for furnace cleaning and maintenance 2 months from now. I had no choice but to get the work done if I wanted heat in December for my baby. They also neglected to tell me on the phone that he would charge $115 for diagnosing the problem, in addition to the $29 to come look at the furnace. Granted, he waived the fee if I paid for the work. If not, I would've been out $140 with no work performed. That being said, I had no choice but to pay for the repair, which ended up costing nearly $900, to quickly replace a module on an old furnace. The part alone, that he charged over $700 for, is available for $129.95 online. I understand convenience and company markup, but marking up THAT much is insane and not right. Especially when it's a required fix. Just another company caring more about their pocketbook than the customer.
Increased the value of my house by nearly twice what I paid – I have been trying to sell my house for over a year now. I called Flat Rate because I was having a showing that evening and my main floor bathroom toilet was backing up. The plumber got to my house within an hour and fixed the backup in short order. On his way out I asked him if he could recommend any remodeling contractors for my unfinished basement and antiquated kitchen. He mentioned that they do remodeling as well and could give me a quote. I wanted to make sure that they would not sub out any of the work so I could be certain that everything was done by licensed professionals. I've had work done by handymen in the past and although it's cheap up front, I've been paying for it on the back end in late-permit fees, code violations and rework. For less than 2 weeks, crews from Flat Rate remodeled my basement and kitchen and I never once saw a subcontractor. The workmanship is excellent and they have been very easy to work with. They even set up my tax-credit paperwork. I may have been able to save a few bucks by going with a company that subs everything out but I'm happy to pay a little more for the best quality work and the best quality materials. In today's real estate market, it is nearly impossible to sell an old home that doesn't have at least minimal upgrades. Between the tax credits and the increased value to my home, the work paid for itself. And I'm finally able to sell my house!
I'd recommend to anyone.
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