5727 S 27th St, Milwaukee, WI | Directions 5322142.940439 -87.950298
Sales Mon-Fri 8:30am - 9pm; Sat 8:30am - 5pm; Sun Closed|Service Mon-Tue 7am - 9pm; Wed 7am - 09am; Thu-Fri 7am - 9pm; Sat 8am - 3pm; Sun Closed|Parts Mon-Fri 7am - 9pm; Sat 8am - 3pm; Sun Closed
Get EVERYTHING in writing...and then still don't COUNT on it – Back in January I found a car at Don Jacobs Toyota in Milwaukee, WI. I have several emails where Ron Huber described the car. Six weeks later, my car was in the shop and I found that the brakes were not new as Ron had said.
Ron rarely responded to email, only if I attached someone else's name to the email. After 2 weeks of asking him to verify the condition of the car and proof of new brakes he said that he'd cover the brakes at $30...my friend who's a mechanic said you can't even get brakes at cost for $30! The ones put on were $48 and those were only cheap Napa parts.
It's been another 2 weeks, I only live an hour or so away and I still haven't received the check or replies to the emails I've sent asking if and when the check was sent.
TERRIBLE customer service. Actually it was great at first. He continued to email details for a whole day and it sounded like a good enough deal to go check out and get. After the sale though, so difficult to get him to respond. He said he didn't typically do business over email. Now I know why. I have his "promises" in writing.
Terrible Dealership – A few years ago I leased a car from Don Jacobs. It was a BIG mistake.
When I first got the car I was told that they would do window tinting for free to incite me to get the car, when I came back they said they dont remember saying such a thing and I didnt think to make them add it to the contract. I went in to get this done only 3 days after purchase and the salesman and manager both "didnt recall" this deal. later on i took my car in to have something repaired and they found a water pump leak. i could not afford to have it replaced so i told them to forgo it. When I went to pick up my car they said that the pump was covered under warranty so I would have to bring it back in (why they didnt figure out that it was under warranty until the end of the day baffles me). I brought it in a week later to have the warranty work done and left it there for 7 hours for what was supposed to be about a 2 hour job. When I picked up my car that evening, THEY NEVER EVEN STARTED WORKING ON IT. They finally fixed it the 3rd time i took it in. its about a 45min drive each way to my dealership so it comes at cost and time. In addition to this I had them cancel my GAP insurance about 2 years ago only to find out a few days ago that they never did it. that is going to cost me about $300. I told customer service about all of this and obviously they did nothing to make me feel better about the situation. I am going to buy my currently leased car, needless to say I will not be buying it through Don Jacobs.
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