9405 Brighton Way Ste 101, Beverly Hills, CA | Directions 9021034.070490 -118.401284
Neighborhoods: Beverly Hills
No Contest: The WORST Service I've Ever Received... – I delivered a leather dress to Coco's Leather on November 7, 2010. Since April 2011, the owner has assured me it was repaired and was available for pick-up. After several visits to the shop, it was still not given to me. Finally, the owner told me it would be sent UPS within the week. Around mid-May, I began calling with more frequency. He's very placating, and you honestly believe you'll "have it the next day." Today, May 31, I called and, only when faced with a B.B.B. complaint and possible suit via small claims court, the owner agreed to have the dress returned to my shop by day's close. Half an hour later, he called me to admit that no work had been performed on the dress (in nearly 7 months and after repeat assurances that the dress was repaired) and that it would be returned to me "as is" - and it was... UNLESS, you are a prolific film director with a huge budget, your account with Coco's Leather Goods will most likely (I can only base this on my personal experience as a small business owner) be held in virtually the lowest regard possible. Without a doubt, this is the most unpleasant and distressing experience I've ever had as a customer.
Exceptional leather embossing – Coco's Leather provides a truly rare combination of extraordinary professionalism, courtesy, and customer service. The quality of the leather workmanship is of a European level; the kind one rarely sees outside Florence or Milan. I give this 6 stars!
Engraving done with superb craftsmanship. – I was referred to Coco's leather in Beverly Hills by friends. My friends raved about Coco and his beautiful craftsmanship. I went in to his shop with high hopes but concerns. I had a difficult job to be done. My experience exceeded my expectations which were already set high because of my friends soaring recommendations. I found Coco to be a true gentleman who cares passionately about the quality his work. He's an artist who approaches each challenge with professionalism and dedication.
Service worse than I ever imagined possible. Avoid at all costs! – Don't even bother. The service is unbelievably bad. I took a leather jacket there in early December, and they told me it would take "a few weeks" to put a new zipper on it. It's now mid-February and I *still* do not have it back! Despite promises every few weeks from Coco's that it should be done 'any day now' or that it's already finished and just needs to be brought in from their workshop in San Fernando, there's just no sign of it. For the last two weeks now, they've been promising to have it delivered to my house by courier. Two weeks ago I was told I'd have it the next day! A week later I called and they said they'd send it over right away. Another week by, no sign of the jacket still, and I'm filing a complaint with the city.
These jokers don't know how to treat their customers. Avoid them like the plague if you ever want to see your stuff again.
AWSOME PLACE – Made custom scriptbinders. Excellent worsmanship, wonderfull service. The order was completed 3 days before due date. Highly recommend.
Great workmanship – Had a bag belonging to my grandmother and they restored it to a great condition. Best part was that i gave it as a gift to my mom for mothers day. Never expected it to look like new!
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