1905 Hwy 64, New Richmond, WI | Directions 5401745.136626 -92.425343
I LOVE THE LAUREL! My husband and I have been going there for over 20 years. The food is homemade, very good, and very reasonably priced. The service is always excellent -- even when they are really crowded and the waitstaff is stretched thin. The steak dinner for two is what we always get, and we've never been disappointed. The relish / appetizer tray is INCLUDED, and the liver pate is to die for! Everyone who has ever accompanied us to the Laurel has loved it, and they are hooked. The bar makes excellent cocktails, and I personally adore their signature Cosmopolitan. The place reminds me of someone's grandma's dining room.... so cozy!! I hope we can go there for years to come.
This place is nasty. Everything in the place is dirty - windows, carpets, sink, bathrooms, etc. I arrived with 4 very hungry guys who hadn't eaten all day on a Tuesday night. We ordered approx. $150.00 worth of food - the service was super slow and we waited over an hour for our first course. First - they started with appetizers - two orders of burnt onion rings and two orders of cold buffalo chicken wings. Then, they brought out overcooked and burnt to the crisp popovers. Then they brought out soups, which were obviously leftovers and microwaved. Then, they brought out very wet and past expired salads with bottled dressings. Then, they brought out our very bland and basic entrees, which appears to be either frozen or leftovers. The baked potato had been cooked at least 4 times and it was very dry. I asked the waitress -- is this how the food supposed to be? burnt, overcooked, leftovers, and microwaved? The waitress nodded, yes. The entire meal was disgusting and not a good indicator of "casual elegant dining" sign they posted outside the restaurant. None of the food were fresh, made from scratch that day. They only had one cook, one bartender and one server on a slow Tuesday night and we ended up being there almost 3 hours when we only expected to be there one hour. We will never go back. This place is disgusting. There are far better restaurants than this one. $150.00 for burnt food and leftovers is outrageous.
Excellent all around – Not sure how anyone could have had a bad experience. We've been there with 2 young kids on several occassions and the staff new exactly what to do (get them food first, etc). We've been there with business clients and the staff was extremely profession and we looked good for picking the place. We've been there with great friends and enjoyed an exciting night of food and drinks. We have friends that travel 2 hours to meet us there for dinner nearly every month b/c it is so good.
This place needs to change – After being lectured and insulted by the waitress I was ready to just walk out. I am, luckily for The Laurel's sake, a very patient person, but I was pushed to my limit and do not ever want to go back there. If someone in charge there sees this they should consider firing the server with the chain tattoo on her arm. I am angry about what The Laurel has become. It used to be the kind of place that I would bring my family and friends, but now, I will not.
WI gem – A Fantastic restaurant-wonderful steaks and chicken. Great relish trays and popovers with cinnamon butter. Also a great place for Sunday brunch served family style. Nice atmosphere in the dining room. . .just goes to show you---don't judge a book (or restaurant) by its cover! Certainly worth the drive!
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