Franklin >Arts & Entertainment > Carmike Thoroughbred 20
633 Frazier Dr, Franklin, TN | Directions 3706735.943027 -86.823921
I am amazed at how winey people are. I admit I am doing mindless things right now by reading these reviews, but who takes this seriously. With the internet everyone is a critic. Sure, sometimes you are going to get bad service, food, ect; JUST DON'T GO BACK!!! Do you really believe you are doing the general public a favor by wining about your experiences on these websites? Get a life. Social media and sites like chow hound, urban spoon, ect are part of the problem with this country. Get over it!
Customer Service Lacking – Big-D theater was not working correctly.....the manager (named Heather) was resistant to give a refund after the movie showing went black several times during the show, also the color was in sepia like color for the first half, then in strange brilliant colors and finally normal color (I think.). Eventually she did refund our $25 (for two tickets) but was not polite or pleasant about it. Her response was, "you watched the movie". Sad to see such a lack of customer service at a nice place like this. We go here all the time.
Unfair to Employees – For months if not years, this theater mgmt team (and I use the term looslely) has abused their minor employees by working them off the clock and shorting their hours on their checks. Unhappy employees and constant employee turnover due to this unfettered abuse leads to a very unopleasant movie experience.
Worst movie going experience ever, and I didn't see a show. – My husband and I attempted to attend a movie at Carmike on Saturday Night. The ticket sales girl was rude and disrespectful. The bathrooms were horrible, my husband had to walk across the street to the McDonalds to use the rest room due to the condition of the place. When I called the manager to complain about the facilities while he was polite I left with no real sense that he even cared and no apology was offered. I will be keeping my business in the Spring Hill area moving forward.
Stay away from movies in Theater #1 – There is a noise in theater #1 that sounds like air leaking from a pipe. The noise comes and goes but very irritating. We left with refunds in our hands.
Carmike Doesn't let you buy Gift Cards Over the Phone – I live out of state and my nephew loves movies so I tried to buy him some gift cards online or over the phone. The Carmike employee who answered the phone explained they don't ever take credit cards over the phone and the only way one can purchase gift cards is in person. This is the only theatre that I've ever had this issue with; it's not very good for their business, and it's also a bummer I am left without a good XMas present for my nephew :-)
Completely disrespectful – I recently took my family from out-of-state to see Harry Potter, opening weekend. We got there in plenty of time to ensure that we could sit together and have an enjoyable experience. When the movie started, we began to question why the lights were not dimming to a point one would expect at a movie theater. I watched several people leave to find out why the lights were not going off, only to find out that they were having electrical issues. I sat there for a few minutes into the movie wondering why they couldn't turn some of the lights off to make it a little better. So, I eventually went out to ask if they could turn some of the lights off. I also wanted to know if they were aware of the problem prior to us being sold tickets. The manager was BEYOND disrespectful saying that they were aware of the problem and they had a scheduled electrician for the next day. I asked her why we weren't told this information before entering this particular theater. If we would've known, we would've simply chosen a different time to see it, in a different theater. She had the gall to look at me for asking these logical questions and made a comment like, "You're the only one that's complaining" or "We haven't had any other complaints." I basically told her that wasn't true and that wasn't even the point. You don't sell tickets to a movie in a movie theater if you can't turn the theater lights down low enough that I can't see every face in the place. If I wanted that I would've saved the $50 and watched my TV instead. Luckily I was able to speak to a different manager who took the time to explain, in a kind way, what the problem was and apologized for the blatant disrespect of the other manager. Rudeness and condescending attitudes of managers should not be tolerated by its customers of any business. I can't wait until Spring Hill gets a movie theater!
Save money by drivinig to Nashville – We got small drinks which turned out to be $3.95 for 12 oz. The kid filled the cup to overflowing with ice. When we asked him to put less in, he laughed at us. The he added coke. He wouldn't wait till fizz went down and add more. So we got virtually dops of drink for that amount. Then we tasted the popcorn. It had to have been made last year. That was the worst popcorn I have had anywhere. T
They must not be able to get any advertizing. We saw the same poor quality adds over and over. The started everything 25 minutes late. They were close to a riot before they started everything.
Very disappointing considering how new the theaters are.
Plan ahead – Took my wife to a movie on Valentines Day at 1:00 pm. They ran out of their "promotional popcorn buckets!" Great planning or was it by intent? Ticked-off a lot of customers.
20 Theaters-Great Place – We love this theater! The lines are sometimes long but they move quickly. Workers clean between each show. Seats are very comfortable and not too cramped. Not a bad seat in the house. Restrooms are huge and very close to theater doors so if you have to run out during the movie you don't miss much. Don't be fooled by the small restrooms near the entrance-once inside the ticketed area, each wing has its own. There is a big 'lobby' for waiting if necessary but I have never seen people hanging out as if they were looking for trouble, thugs or nasty looking people lurking anywhere. There has always been a police presence in the parking areas which are huge when we've been there. I feel totally safe going there. Looks to me like a well run place.
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