Addison >Arts & Entertainment > Studio Movie Grill - Addison
5405 Belt Line Rd, Addison, TX | Directions 7524832.954632 -96.813098
GREAT IDEA – I WENT THERE ON A DATE WITH A FRIEND IT WAS SO COOL , TO BE ABLE TO HAVE A WHOLE DATE AT ONE PLACE. I ALMOST WISH THE CHAIRS WERE A LITTLE MORE COMFORTABLE. I DIDNT EAT ANY FOOD I JUST HAD A SODA... BUT MY DATE ORDERED A DRINK WHICH I THOUGHT WAS WAY OVER PRICED. BUT FROM LOOKING AT THE MENU AND SEEING WHAT OTHER PEOPLE AROUND ME ORDERED I WAS IMPRESSED WITH THE SELECTION. THE4 PRICES ON EVERYTHING ELSE WAS REALLY GOOD. IM FROM OHIO AND I WAS THINKING TEXAS WAS GONNA BREAK ME. THE YOUNG PEOPLE WORKING THERE CAN LEARN A FEW THINGS ABOUT CUSTOMER SERVICE... WE HAD A DRINK ISSUE AND THE WAITER ON THE FLOOR TRIED TO BRUSH ME OFF AND BASICALLY TOLD ME I HAD TO TAKE IT TO THE KITCHEN... I HAD TO LIKE I WORKED THERE... SO I DID THE NEXT PERSON TRIED TO DO THE SAME THING.. THEN I GUESS THE MANAGER SAW ME STANDING THERE LOOKING LIKE IT WAS ABOUT TO GO DOWN... AND HE MADE THEM MAKE IT OVER... SO THAT MANAGER SAVED THE DAY... I WOULD STILL GO THERE AGAIN AND NEXT TIME I WILL GO HUNGRY. SO THAT I CAN GET THE FULL EXPERIENCE...
Good Idea. Bad Service. – I visited their website for showtimes, found one I wanted, then went to this place at 7:30 for a 7:45 showtime. I had to distract the girl at the ticket counter from reading a BOOK to get her attention. When I told her the show I wanted to see, she rolled her eyes and said, "We have a special event going on. No movies are playing until 10." The website said nothing about this, and their phone message says, "visit the website for showtimes".
I then called this place to inform management of the bad impression I was left with.... Surprise! No one answered. I had to leave a message. I left a message for the management explaining what had happened, and I ended the call by stating: "Please return my call. If I do not hear from you, I will assume that you do not care and that you don't mind losing a paying customer. They never called.
So, not only is the staff rude and unattentive. And not only do they not care about providing correct, up-to-date information on their website (the only way to contact them). But, they don't care about settling a legitimate complaint with a paying customer.
I have been here 3 times. The first two times, I dealt with snooty employees and bad service as well (very noticeable) but this last time was ridiculous.
Won't be back unless it's to p!ss on the door.
Great concept! – I had even more fun than I thought I would. The pizza was surprisingly delicious, and it was awesome to be able to sit there with a bucket of beer while we watched a movie on the big screen. The only problem is that it is a *little* distracting when the people next to you are summoning the waitress constantly, but otherwise this place was great. I was really glad we went on kind of an "off" day (Sunday), because I would think that if the movie theater were really crowded, it would be kind of annoying.
The coolest theater in Dallas! – I saw Imedia's Snakes on a plane screening. The real snakes and incredible service and sound system impressed me so much. In an age of sterile service these guys really get it. Never want to go to a regular theater again.
Addison movie theater features first-run movies and full-serivce menu with pizza, burgers, quesadillas and more. – In Short
Patrons fill the theaters as waiters take orders. Seating is comfortable and if the order is made in time, food will arrive before the movie begins. By signalling the servers, refills and other requests are met throughout the show. Expect the bill to arrive about 40 minutes before the end of the movie. The primarily American menu offers burgers and pizza, as well as a few alternataive options, such as the coconut shrimp basket.
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