14051 Beach Blvd, Jacksonville, FL | Directions 3225030.289333 -81.446563
Neighborhoods: Greater Arlington, Golden Glades/The Woods
Best Secret in Town – I love this Theater because it is smaller than the other great chaines. The customer service there has always been great for me and my family. This is the type of theater that gets to know the customers and appreaciates you coming. The theater has a more mature crowd and less children hanging out like the theaters near the mall where they have 5-10 Police Officers working while the movies are being played.
BAD CUSTOMER SERVICE!!!! – First time Message:
I went to the Regal 18 Theatre,32250, on a rainy day and there was a drip in the ceiling, landing in a bucket during the entire film. Totally, an unhappy experience!!! No matter where I went in the theatre, I could still hear the "thump, thump, thump" in the bucket.
They should have closed that "viewing room" rather than selling me a ticket..
To add insult to injury, the automatic ticket machine double-charged me for my ticket which I didn't notice until I got my credit card bill.
I went to management and all they did was send me to their 1-800 service where I left a message and they still, to this day, have not returned my call....
What kind of a business are you running, Regal????
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