Seattle >Beauty > Gene Juarez Salon and Spa
Always the best Hair Cuts In The Country. I've been going to Gene Juarez for 20 years. Have used the Southcenter and Downtown salons with excellent, consistent results every time. You need to communicate with your stylist, of course. I've lived in other parts of the country and can never find a good salon and always miss Juarez salons. For my money, this is the place to go.
Time to switch salons. I've been going to Gene Juarez for a long time and have had good cuts and color. However, I have gradually become unsatisfied - customer service at the front desk is terrible, a stylist kept me waiting for 45 minutes (not my usual person), but even the usual people I have been going to see less than focused on my visit. The straw that broke the camel's back was spending a lot of money on a keratin treatment and the person who did it neglected to tell me to use a special sulfate free shampoo and so the results are not as good as had been expected, and I don't feel that my concerns were adequately adressed. So, I'm going to try another salon and see how it goes.
Wouldn't trust anyone else in the city.
Let's get personal here- if you have a bad meal at a restaurant, its a few hours out of your life. If you have a bad haircut, or even worse, a bad Brazilian, it can leave you looking bad and/or in pain for months. This is why salon choice is so important.
My stylist, Raina, at Gene Juarez is brilliant. When she styles my hair, all I have to say is "cover of Cosmopolitan hair" and she knows exactly what to do. She's so friendly and sweet- the ideal person you'd want to chat with while you're getting your haircut.
Now let's move on to the Brazilian. This is never a completely painless process and I've had experience at several other comparable salons. Although Gene Juarez's is the most expensive Brazilian I know of in the city, it's also the most painless. The technician is quick and efficient and SUPER nice even when you're being a baby. Plus have a shot of Vodka at Von's downstairs, pop an advil and you're good to go! Plus you'll feel sexier just walking around. Totally worth the $$$ every couple months or so.
This is no Nordstrom, REI or Costco for customer service.
Many companies promise to fully stand behind their products, and in my own experience some actually do: within retail, Nordstrom, REI and Costco come to mind. In my own experience, Gene Juarez Hair Salons does NOT.
I purchased a number of their Nioxin products - products which over extended use are supposed to enhance the health of the scalp and hair - with the salon's assurances that they stood behind these products. If I were ultimately dissatisfied, I could return them. Since they expected the effects to take longer than their normal 90 day return period, they waived this limitation.
Then, when results seemed meager or non-existent, I did bring them back. And suddenly the staff had numerous objections to accepting them for return, including: it was longer than 90 days since my purchase (despite their having waived this), the product containers weren't nearly full (as if I should understand how well they improved my scalp and hair health in just a couple of trials, rather than the many months they had previously suggested). And on top of it, Colleen in their corporate office was patronizing about the entire issue.
Had I known any of this at the start, I would never have taken the risk to buy any of these products from them. In the future, I intend to never buy anything from Gene Juarez Salons. And I recommend you don't either.
I love GJ!.
so..i went to GJ for my facial. I used to get my facial done at Northgate Seattle with Leslie (she is awesome!) but currently im not in north seattle anymore because I move to kirkland area, so I went to downtown seattle which is nearer and booked Shaida for my facial! it was lovellllyy!!! she knows my skin very well!!! I love shaida! she is amazing!!! :) and oh I got my brow waxing with her too... I love my brow!!!
and I got my brow waxing with Maria at GJ downtown too! these girls are awesome!
I had my haircut from JAmes Dean and balayage my hair from DEVON .. and only one thing can I say about them.. AWESOME! thanks guys for giving me the best hair cut and balayage ever !!!!
WORST BLONDE BALAYAGE - ORANGE AND FRIED HAIR.
How unfortunate for me to find the Gene Juarez Salon.
While it is modeled after "Frederic Fekkai" Salons, it is just a "wannabe", inexperienced version of it.
The Balayage Colorists are the worst. They are totally faking it....with all the right words....but cannot deliver.
They each have the same story...you can hear them tell every single client, "Don't expect to see great results for a few months". You can go for a year and never see great results....simply because they are not capable of pulling it off.
After being ruined with orange hair, by their Color Director/Instructor, Tony Kim, their Customer Service Director invited me to come back so that their "Top Colorist" Alania, could fix it.
I met with her and their Top Hair Designer to review photos, and consult on what had to be done. She seemed to understand.
Alania created Another TOTAL HAIR DISASTER....this time my hair was WHITE, WHITE, WHITE....as in "Bride of Frankenstein".
I was Shocked, the Director Designer was Shocked, but Alania just didn't get it...."What Problem?"
Back to the bleach for another "fix". The final result was awful, but by this time my hair was fried and broken.
IT WILL TAKE MONTHS FOR MY HAIR TEXTURE AND COLOR TO RECOVER FROM THESE IRRESPONSIBLE MISTAKES.
If you are looking for beautiful blond, "RUN, DON'T WALK FROM THIS SALON".
TAKE THE TIME TO READ THE OTHER REVIEWS...THERE DEFINITELY IS A PATTERN HERE.
I asked someone on the stree who cut there hair, and did' go. The Salon looks nice and dressed up, and eveyone is in black like hairdressers. I gace the girl my vision. I spoke slowly, and wasn't sure if she goy what i was saying. I should have left. that was my intution. Anyway it was un even, which I don't mind if that is what I wanted, but it was no where near the caliber of what i wanted. I think this used to actually be a good place to get hair done, but it has really slipped.
Don't ever train at their Advanced Training Salon!!. When you learn at their Advanced Training Salon, they make it sound like you are sooo priveleged. The propaganda they feed you as to how great it will be once you start working for them is outrages!! I know, I've been there!! I also have made friends with others at various GJ's and they feel the same way. They are sooooo sorry that they fell for it and are stuck in their bogus contract. Gene Juarez doesn't even own it anymore! And the various salon management is mostly young inexperienced grunts just begging for a title.
I've been going to Gene Juarez for about 9 years and I've had pretty much every kind of service they offer. I usually get Cuts & Facials but I've done nails, massages, color, make-up and body treatments. My favorite location is the Downtown Salon. A lot of the hottest new people and the best experienced people work at there because it is the flagship location. Which is not to say that other locations don't have amazing people but I love downtown.
I have turned into a GJ snob for haircuts. I won't get my hair cut any where else. I have tried other places both here in Seattle (and in other states - AZ & HI) and no other cutting style is better (in my opinion) - a combo of French & British styles so it's not to harsh or soft but a nice place in the middle.
I actually used to work for them so I may be a little biased but I see it as being similar to someone who has worked in restaurants having an opinion about a restaurant they worked at.
Lance at downtown is amazing at color. He took my black hair and turned me blonde! It took nearly six months but he got it there and my hair wasn't damaged - it was still soft and it wasn't brassy. He is amazing and I highly recommend him. He is very honest about what your hair will & won't do and how long it will take to get you there. I wanted blonde like Gwen Stefani but that wasn't possible without a lot of damage so I became blonde like Nicole Richie.
I see a bunch of different people for cuts downtown since I pretty trust them all to do a good job. Ian & Emily are the two I see most often for cuts - I used to see Michelle but she's gone :o(
I've had to wait for people running late but I don't get frustrated because they are usually running late because the person that was before me was let getting to their appointment!
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