Seattle >Beauty > Gene Juarez Salon and Spa
607 Pine Street, Seattle, WA | Directions 9810147.612254 -122.334863
Neighborhoods: Central Business District, Downtown
Serious unprofessionalism!!!! – I had been told that Gene Juarez was the place to go for the best highlights by co-workers. I believe Sherry was the colorist?s name. First off told me that I ?did not book the appointment right? She treated me as if I threw off her whole day cause I should have booked a color and highlight vs. just a highlight. She told me it would be more money and time. It made me a bit nervous but I trusted her judgment. The color tingled and burned on my scalp! This is something I?ve never experienced! After my shampoo she handed me off to the girl who was to cut my hair. Sherry was gone and could not see her end result of my color. It was a flat color. I paid for extra for her to highlight the exact same color she colored it. Not to mention the color ended up being brassy yellow instead of blonde. I asked the hair cut gal to see if she could find her so I could express my concerns with her rather than complain. I hate complaining. I t makes me embarrassed. The hair cut gal said she went to lunch. She expressed to me that it was unusual for that to happen without Sherry checking on my color first. I left really unhappy. I paid $205 plus tip only to go back to Arizona for my original hair dresser to fix Sherry?s color mishap. My Az girl said Sherry didn?t leave the color on long enough to process. Maybe cause of the time crunch. It cost me an additional $70 from what I normally pay the Az girl just for her to fix my hair. A few months later I got served court documents to my soon-to-be-ex husband?s house saying that the check I wrote to Gene Juarez bounced. I was not aware of this since my ex is in control of this account now. My name isn?t even on the account anymore. No one ever called me or sent me anything! Would have rec?d something from mail forwarding if they had! So the worst hair experienced is now costing my 2xs the amount plus attorney fees!!! I will never have anything nice to say about Gene Juarez?EVER!
Terrible service, mediocre hair cut – I was new to the area last year, and a co-worker recommended Gene Juarez, telling me it was the best salon in Seattle. I was very disappointed to say the least. I even gave the place several chances, against my better judgment, and they got worse each time. The first time, I showed up for my appointment and they told me to come back in about 45 minutes because the girl was running late. This was inexcusable, but I came back anyway, then waited for another 45 minutes before finally called me back. I have curly hair, and explained to the girl that I did not want my layers cut too blunt, and that I would like multi-directional layering to make sure this doesn't happen. She completely ignored my suggestion and, surprise!, I ended up with blunt layers that made me look like a sheepdog. The next time I went, I had a color consultation and got my hair cut. I had a different girl, but same BORING, terrible haircut. I made an appointment to have all-over color and balayage done, which is not cheap. It was right before Christmas, and I wanted it done for the holidays. Half an hour before my appointment, they called and canceled, and the only so solution they could come up with was for me to drive to Bellevue from Lakewood and get just the all-over color because they didn't have time for the highlights. I also had an appointment to get a cut that they canceled as well. In addition, the receptionists have a severe superiority complex. Not worth the money. I went to Seven and was completely happy - don't waste your money and time at GJ - go to Seven instead.
Worst Treatment Ever – Wow, where to start? I scheduled a facial here because I had heard nice things about them. Boy was I wrong. The esthetician seemed right out of school, with no experience, she was very awkward too. Telling me what she was using on me just "just so expensive". I had gone to The Spa at the Woodmark the month before and it just didn't compare, (at least the Spa at the Woodmark had great products like Jurlique and Skinceuticals, plus their esteticians are truely talented.) At GJ the room was freezing, she the products smelled expired. Awful. Reception was rude, I had to wait forever before my treatment. Hard to believe I paid money for it. I'll stick with The Spa at the Woodmark!
Spa Party-World Class Service! – WOW! Our company booked a "Spa Party" with Matt, their Group and Corporate sales guy and our employees LOVED it! We had it catered with food, the services were awesome and he made up little goodie bags with products for all of our employees. Can't wait until next year!
Consistently Fabulous! – I've been going to Sugin (pronounced Soo-jin) for 4 or 5 years now. She does a great job with my color. She knows what works best with my coloring and I always get tons of compliments on my highlights. She's very professional and has a great personality. I always look forward to going in to see her!
The stylist that I used to see for haircuts left, so I've been going to see James Dean. I've seen him twice now and so far I'm super happy with my cut. He gave me a sleek, modern cut that looks great, even weeks later. He's very thorough, competent and understands my style.
The prices at GJ are a little on the high side, but I've tried a few other salons (including Halo and Salon Blast) and I think that the level of service that you get at GJ is worth every penny. They stand behind their work and will make it up if you're unhappy with your experience or the end results.
Going to school there... – ok so i went to school at Gene Juarez.
If your planning to go to school there...i wouldnt. If you can stand rude instructors who just graduated from beauty school and went straight into teaching without real on the job expierence. It is like MILITARY school but for hair. They charge you a ridiculous amount to go there and they treat you miserably the whole year. They kick you out if you have to take time off at all and they yell at you for taking breaks. I have no clue how i made it through the school. It was an emotional roller coaster being treated like that. And they have such attitudes especially for people such as myself who are slower learners. They sent me home for wearing a skirt with leggings saying it was too short and the girl next to me was wearing the same exact one and they said your bodies are different and it looks different on me....why because she was skinny???? I was always being made fun of and brought down they brought my confidence to an all time low. And they gave me a check one time and then 4 months later asked for it back saying they accidently gave it to me and i had to pay it back. So be warned the finantial department doesnt know anything about your loan situations.
I know some girls who were kicked out of advanced training for the most RIDICULOUS reasons. They want you to be a robot no feelings or emotions all wearing black and skinny and pretty and not all girls can fit the mold. Sylists are artist and should be able to express themselves as long as their professional.
They told you how to wear your makeup and that you had to pick one style to follow it during the year. They act like they are fashion editors or someone who is a style Icon. You get graded every month on your skills which is great but also on your appearance... i had to work a job and go to school 40 hours a week so sometimes i didnt have the time to look "gene juarez" they finally changed the program so people can work too... so convienent now.
Try the Academy! – I am a student at the Gene Juarez Academy South Campus, and I am extremely disappointed with the reviews I've been reading about all of the Gene Juarez Salons. At the Academy our instructors work very hard to make sure we are treating our guests with the best possible customer service skills we can. Come into the Academy in Federal Way, its less expensive, but takes a little bit longer. My name is Miranda, and I am there on Mondays, Wednesdays, and Fridays, and I would love to do your hair! Call and make an appointment today (253)839-4000 with Miranda :]
Major attitude - bad service – My husband bought me a spa day gift certificate for my birthday. I had to call a special number to book the reservation, and the girl on the phone told me what time to show up and said there would be one 20 minute delay beween services, no big deal right...? Well, I was there for 6 hours and only got four services! They booked an hour and a half to shower off between a massage and facial! I sat around the spa for most of the day...when I asked when my next appointment was they were rude and told me to just be patient. My facialist tried to sell me a bunch of antiaging product (I am only 26 with oily skin) and when I said I wasn't interested, she told me that I was going to look 40 without them and then implied that I must be poor!!! Not only did I waste all day for overpriced, sub-par services, I was also insulted!
Best hair care in Seattle – My first message. I called the GJ Academy for an hair cut appt. Got in fairly soon. It was a Saturday so parking was easy. I got there a little early, and at the time of my appt. I was told they were running a little behind and they asked if I wanted to wait. I said I didn't mind. A student hairdresser came to me about 5 minutes later and introduced herself, then asked if I wanted something to drink. I said coffee would be fine. The coffee was great. My hair was really long, I asked her to cut at least 4 inches and when she showed me how that would look it looked like it was too much so she cut about 2-3 inches off. Her instructor came over and checked things out and helped with suggestions. I got a great hair cut and will return again. Less than a week later I had a spa pedicure, would recommend to everyone. Service was excellent. Thanks Gene Juarez students!
Worst Facial Ever – I usually go to the Gene Juarez at Northgate Mall because it is closer and parking isn't such a hassle as it is downtown. I got the usual "Bionutrient facial" but they changed the name because they changed product lines. The lady was rude and in a hurry the whole time not to mention I left with superficial abrasions beside my eyes that lasted for almost two weeks!! They gave me my money back, but after the experience and embarrassment from what they did to my face, it was definitely NOT enough. I do NOT recommend going there. I have been to several Gene Juarez salons and I have bad experiences with certain Aestheticians but I go back choosing someone different; this time I have learned a lesson and will never go back not even for a haircut.
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