91 7th Ave S, New York, NY | Directions 1001440.732748 -74.002944
Neighborhoods: Downtown, West Village
SAW A RAT!!!! Was having a great time with the kids and all of the silly entertainment. Eating my food and all of a sudden saw a RAT come out from under my table into the kitchen. I spoke to the manager who only said I am sorry and hands me my bills. EXCUSE ME!! After giving him a piece of my mind, still he acted as if it was nothing. I would have appreciated an “I am so sorry”. “This never happens”, blah blah. Unacceptable and just plain rude! Not one ounce of customer service skills. This was no mouse. A RAT big, fat with a long tail, and no it was not part of the show. So disgusted with this place. If a RAT was just wandering about in the dining room, this place must be infested!! NEVER AGAIN AND I WILL TELL IT TO THE WORLD!!
Long wait, disinterested staff – Went there the day after Christmas. Doorman said it'd be a 5 minute wait. After 5 minutes, they let us in. The hostess took our name and how many in our party and said go up to the 2nd floor and they'll seat us up there in about 20 minutes. What happened to 5? She shrugs.
We go upstairs and stand around a while with other people. After about 10 minutes a woman asks who's waiting for a table. SHE takes our name and number in our party (4 of us) and writes it down. How long a wait we ask. Shouldn't be long. after another 10 minutes - shouldn't be long. There are several tables sitting empty. Oh, those are for reservations. We called earlier and were told you don't take reservations. She shrugs. After waiting 30 minutes we leave. The hostess on the 1st floor says thanks for coming. I tell her we didn't eat. Is there a manager around? Oh if you wait here a little while he'll be here. I leave. On the way out is a sign asking for comments and an email address. And on the website are 2 email addresses. 2 of the three bounce back that the mailbox is full and the 3rd address doesn't get a response. Go to one downtown. We were there a year ago and everything was great. This place is leaching off of the downtown location's reputation.
Nice Place! – Fun for family and friends. Food is ok too but what a fun place to just sit around in!
AMAZING EXPERIENCE FOR MY GIRLS!! – I have been here before & it was always wonderful but this last Sun night, I brought my two little girls in and they were spoiled!! Eric and the staff gave them so much attention (while spoiling all the other customers too!)..they had a tour upstairs and down, met the characters running around and drank their Shirley Temples! My girls said that this was the BEST part of our trip to NYC (it even beat American Girl, all the shopping, other restaurants, museums--everything to them!!)...I had no idea that they would love it so much but I think the wildly excellent service was what pushed them over the top! The theme and decor is excellent too..I completely recommend this place esp if Eric is around--you will LOVE it! Bring your family! We will go now every time...<3
Creepy, goofey fun! – I have eaten here for Sunday brunch and dinner, service was good, food was great (I love their fries), and the entertainment is so much fun. It really takes you by surprise. But good luck finding the bathroom, the staff loves giggling at you while you are looking for it too. It is hidden behind a bookcase. Also, they only take Amex and cash. Anytime someone visits me in the city, I always try to take them here. Highly reccommended!
this place is not bad – My friends and i had an great time at this place.the food and drinks were great. the two waitresses Emma and Maria made the atmosphere more fun and enjoyable.were actually looking forward to coming back because of that .
No Regrets For This Choice! – I took my group Meet 4 Fun to the Jekyll & Hyde Pub on S. 7th Avenue last night on our third day trip to N.Y.C.. The management graciously accommodated our group of 25 and pretty much gave us the entire upstairs. Although a little slow at first, the service we received quickly graduated to five star once everyone got into their groove. We all had an absolute blast between the bend-over-backwards management to the friendly and capable service staff to the interactive actors who added the creme de la creme to our night. I can't wait to go back! This is a "must not miss" establishment. Just go there!
Fun for everyone! – For kids of all ages this place is a must when you visit New York. I loved the costumes and all the interaction with people dressed the part! My friend was totally in awe of the special effects. The bartender was quick and funny,you can get a Jekyll mug for your drink for a small price., nice to take home.
Great Entertainment!!! – I went to Jekyll & Hydes on Avenue S to celebrate a friends birthday. I was a bit leery at first, being that I am not the biggest fan of spooky things/places, but this place was so cool!!! The food was decent, but the atmosphere and the "actors" were great!!! The butler was hysterical!! He kept us entertained (and laughing our heads off) throughout the entire meal. The place was a little dark, kind of hard to read the menus, but we asked the waiter for more candles on the table and had them in less than five minutes! Our waiter was polite and friendly. After our meal, I asked for the manager to compliment the butler and our waiter, as they made our experience there an awesome one!!! I highly recommend Jekyll and Hyde's to anyone who wants a fun dinner!!!
RESTAURANT FAILS TO PAY LEGAL DEBT TO CHILDREN – Last August, this company was sued because of their failure to fulfill a contract with a high school group that had traveled 3,000 miles to visit New York and perform at Carnegie Hall. The evening at the Jekyll & Hyde club was a DISASTER and the New York City Civil Courts awarded a $5,000 judgment in favor of the poor students.
J&H Club has refused to pay these children back for the hard-earned money they spent on what was supposed to be an exciting and memorable experience.
I hope you will not put one penny into their coffers until they follow the court-ordered judgment and pay their debt. These children deserve no less that that which they are legally owed due to the negligence of this large corporation.
Please - DO NOT SUPPORT THIS ESTABLISHMENT - at least until they honor their legal obligations.
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