Austin >Food & Dining > Trudy's Restaurant & Bar
8820 Burnet Rd, Austin, TX | Directions 7875730.372116 -97.726672
Neighborhoods: North Shoal Creek
Great Variety of really good food – We eat there at least once a week, and never get tired of it because there's such a variety. And it's a casual, very pleasant place to hang out. The service is always prompt and very friendly.
First there's their Tex-Mex, which goes WAY beyond the usual stuff.; custom-made enchiladas and perfectly-made fajitas, tacos, migas, burritos, etc., They also serve a tasty spicy-chicken-stuffed avocado, poquito chicken flaquities, spinach quesadillas, better than average queso, wonderful red and green salsas, and classic corn tortillas that seem to be freshly made.
Or the If for some reason you don't want Tex-Mex, ther are a lot of options. Try their Ensalada Grande with tilapia and cilantro dressing, or a burger with wedge fries, or the enormous Southern, cracker-crumb breaded fried chicken breast with the cheese mashers, mixed veggies and a salad. And the buffet is a deal too - but get there early, especially on Sundays!
Terrible Service – Never have I experienced such horrible customer service at a restaurant before! We went to Trudy's for lunch last week to try the buffet. When our waiter came to take our order he informed us the buffet was open until 2:30. It was around 1:40 so we though we would try it. When we got to the buffet we noticed that most of the containers were empty but we just figured the kitchen was a little behind and it would be restocked. As we were walking around the buffet the lights went off over the food, which seemed a bit odd. Then a lady came out of the kitchen and started rolling up the rug around the buffet. I asked her if the buffet was open until 2:30 and she said no, the buffet was open to the customers until 1:45, then it's for the employees only until 2:30. I told her the waiter said it was open until 2:30 and she caught an attitude and very rudely said that we can finish what is left if we want to pay for the buffet. When I told her no thank you, we'll order from the menu she told us we had to give her our plates of food. I was so humiliated! First of all, who is going to pay for a buffet that is practically empty? Second of all, I don't know what her position in that restaurant is but they should strongly consider restricting her from any customer contact, as her customer service is horrible. When we told the waiter he kind of snickered and said he could probably guess who the employee was. Seriously? This is a TexMex restaurant in Austin, which has tons of TexMex places and this is how they treat their customers? No apologies, no manager, no nothing. Then, to top it off, I called to talk to the GM ( an employee told me his name is Eric Beeler ) 6 days ago, left a message for him and STILL have not heard back! Clearly this place simply does not care about their customers. I will never step foot in this establishment again. I think Trudy's would benefit from some outside training in customer satisfaction, starting with the GM.
Ridiculously spicy chicken enchiladas – I've eaten at Trudy's before and for the most part have enjoyed it, but don't know if I'll be back after tonight. I had the chicken enchiladas, which I have had here before, but tonight they were so spicy my eyes spouted tears. When ordering, the waitress asked what type of chicken I wanted, and I replied that I would like whatever is the least spicy, so she suggested the fajita chicken. I ordered them with suiza sauce, which is typically a very mild sour cream sauce. Even the rice was very spicy, more so than usual. I managed to choke down the enchiladas while continuously wiping my eyes and nose and then devoured the remaining chips in the basket to try to cool my mouth off, but by this point even chewing was painful! I've had the same problem with chicken tacos here before, but not quite to this extent. If I go back, I guess I'll play it safe and order the burger! I do love their sangria margarita, and my boyfriend seems to enjoy their migas, which they serve all day. Their brunch is also very good.
Great vegetarian options and prices. – Friendly staff and reasonably priced food. Great, strong drinks. Vegetarian options are clearly marked.
It is a pretty casual place, so you'll have families and all sorts of patrons, so don't expect anything different.
Buffet is GOOD – The breakfast buffet at the North Star is freakin sweet. I love going to the North Star on the weekends. I also like how the North Star smells like 'gerts in the morning. I like the food during the day, but it is the breakfast buffet that makes it. Everything is good at the North Star breakfast buffet.
never again – Stunningly rude and unprofessional service from a bartender leading to NO TIP (and I always tip 20%) Sarcastic, obnoxious, patronizing, rude - those are just some adjectives that come to mind when describing this guy who works on SUNDAY NIGHTS. Trudy's needs to seriously change some of its policies. One, stop calling homeland security anytime someone from out of state wants a drink. Is it really necessary to have three managers spend ten minutes verifying a driver's license. Second, stop insulting your clientele by having your little college student bartenders treat their professional adult working customers like little children. I do NOT care to have some sarcastic kid tell me that he "thinks I've had enough." Newsflash Trudy's, you have a mature customer base that can handle their drinks and don't need the condescending treatment dished about by Mr. Sunday Night Bartender Guy. Perhaps if your staff would treat people like adults and stop acting like they feel like they have to nanny their customers they won't lose their tips from irate customers who do not go out to be told my some college student that "you've been here awhile" and then sarcastically stating "Yeah sure, that's a great story" when said customers basically tell you to lighten up and DO YOUR JOB. Horrendous business practices that need to be addressed because I know I am not the only ranting lunatic who has experienced this atrocious practice at the hands of the Trudy's staff. Just serve my drink, kid. If I need a mommy I'll call my own. Avoid avoid avoid.
Weekend Breakfast Buffets are amazing – Just in case you've missed this treasure, the North Star location serves a breakfast buffet that will please everyone. We've gone multiple times since moving north, even with a larger group, and have never had a long wait or unfriendly service.
Not a breakfast lover? Still the best Mexican martinis in town, and the Ciro's special is amazing.
Only Trudy's Location I will go to – This is by far my favorite Trudy's location. Although my favorite days to go are Wednesday and Thursday... decent amount of people but still prompt seating. I definitely stay away during the weekends... the wait can be an hour and half+ My favorite there is the stuffed avacado and the chorizo chicken. The mexican martini is good.. they have a pretty good sangria margarita. Oh and on your birthday you get a free margarita if you have your ID
Worth the wait – This place gets busy! We've waited for a table for quite a while on weekends. While you're waiting, go to one of the bars and have a mexican martini....I promise you'll love it!
Where young professionals find a surefire cure for those workweek blues. – In Short
Trudy's has been serving up their award-winning migas, salsa and margaritas at this north location since 1988. A large Tex-Mex and Southern menu satisfies veggie lovers and carnivores, including spinach quesadillas and sizzling beef, chicken and portobello fajitas. Tables are packed under beamed ceilings to maximize the small space, so many get there early to save seats on the patio, where hip students and professionals linger over appetizers and drinks.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Trudy's Restaurant & Bar on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.