369 Madison Ave, New York, NY | Directions 1001740.755019 -73.977656
Neighborhoods: Midtown, Midtown Center
Grand Central Optical Co. Inc., a family-owned practice in operation for over 40 years, is a full service optical company providing the finest in ophthalmic services and eyewear. Professional consultants guide patients through the process of selecting frames, with an "eye" to prescription compatibility and enhancement of facial features (facial feature enhancement). Excellent quality control is maintained by an on premises manufacturing laboratory, which houses the latest, high tech equipment necessary for our high standard work. Services include glaucoma testing, cataract testing, medical exams, designer and economical frames. Specialize in contact lenses, bifocal contacts, progressive and high index lenses.
haven't bought my glasses just yet but I stopped in after I had already thought I was going to get my glasses from lenscrafters. The girl there was very courteous, a european personality that's not cold but I guess could be viewed that way from an American stand point. Either way she showed me the one I wanted and when i asked if she had something similar but a little cheaper, she didn't hesitate to find me something instantly 400 dollars cheaper. On top of that she gave me really good suggestions and helped me out completely. I didn't feel pushed to pursue something expensive or buy right away, they let me go at my leisure. I'll update this after I go through the eye exam and whole purchasing experience.
Great Staff – I went here after leaving my glasses on the plane. (Don't know how someone can see thru my lenses). They were excellent with their customer services and helped me pick out glasses. They even take my insurance and did all the paperwork for me which was great for me. I had new glasses in 2 hours
Thanks again. You guys rock!!!
great staff and great selection – the staff is very knowledgeable and understand what works and what doesn't work. Cutting edge frames. Great store and great location.
great place – I have been going to their place in Grand Central Terminal for years. The people are very knowlegable, friendly and they have a great selection of frames to choose from and if they dont have what youre looking for they'll get it for you. This fellow Gregg works there. He's got the best personality and if you are a picky customer, he's for you. He's very helpfull. By the way if you're a tipical New Yorker like me and you have a dog, bring him/her to the store, they love dogs
Great Store and Service – I always go to the store that's located in the Grand Central Terminal, but needed help because I lost my glasses and needed something real quick for a business meeting. When I called the store, they told me that I can come in and they would be able to help me. They informed me that I could go to either store. I didn't know that they had another location on Madison Ave., which was great because I work on 44th and Madison, so this store was one block away from me. The employees were able to help me find a frame and they already had my prescription on file. I ended up with a pair of Silhouettes because I love the rimless frames, and they told me that they would ready in 1 hour. The glasses were ready quicker than that and I was able to get to my meeting right on time. The employees were thorough and worked together to help me out. Thank You Grand Central Optical.
Quick Service – I usually pass through the Grand Central Terminal and decided to stop in and check out the selection of frames that they have. I was surprised to find out how many brands they actually carry. The sales reps. were very polite and extremely helpful in picking out frames that best fitted my needs. I told them that I needed to go to a doctor and get my eyes examined and they informed me that they have doctors on staff that can perform the exam at that time, which was awesome. The whole process took about 30 minutes and the next day they called me to let me know that my glasses were ready. I thought they were kidding, but to my surprise, my glasses were really done. I love my glasses and can't thank these people enough. They made the whole process so quick and provided such great service. Highly recommend this place.
a big lie – This store has many nice designer frames, and the doctors are OK, but the sales staff is rude and cold. I visited there twice. Sometimes they are nice if I show GREAT interest in purchasing their frames, but they are often quite pushy and want me to purchase as soon as possible. They also tend to overprice. Once I was trying to order a frame and lens but then I figured it's too expensive for me so I told them I don't want it because I can't afford it (I'm a student), and if it's really not possible for them, I can purchase the frame but get my lens somewhere else. It all happened before they even received the frame and of course they haven't made the lens yet, so I didn't bring them any trouble at all. Then one man offered to give me a 20 percent discount and see if I'm happy with that. I thought, well, I didn't know you could sell your stuff this way... Maybe I should have used my bargain skills from India... I said no thanks politely, I'd rather get lens somewhere else since my budget is a little tight. The two women sales staff in the store gave me terrible looks and complained right in front of me. The man reacted nicely and was helpful.
Generally, the store has kind of an eerie and unfriendly feel. I guess there's a chance that you won't feel the same if you are super rich and don't care about spending at least 800 on a pair of glasses. Otherwise, don't go there. Even if I become super rich one day, I'd probably go to 10/10 optical, where I had really good experience and where they also have equally nice designer frames and much more friendly staff.
Been by this store for years – Walked by this store for years on my way to work so I tried it when I needed a new prescription. Eye exam was thorough. I needed a new reading prescription and also to see the computer screen. Salesperson was helpful in chosing a style and seemed to know what syles would work well with my particular prescription. There are a lot of frames to choose from. I ended up with a Lindberg frame and also a pair of Maui Jim sunglasses. Salesperson also helpful in checking my vision insurance and telling me my coverage.
All in all, I am very satisfied with my new glasses and I can read on the computer again.
We love New York – I found the web page in Brazil and contacted this store about a Chanel frame that I wanted to buy for my wife while we were in New York City for a vacation. I was able to get the glasses made while we were visiting for the week and it was exactly what she wanted. We even got a pair of Ray Ban sunglasses with a subway map on them for my daughter. She won't take them off. She wears them on top of her head even when we go out to dinner. I got great service and we had a great time in New York City. I would recommend this store.
Great doctor, sales staff inexperienced(some) – I went for an eye checkup here. The doctor was fantastic. The sales people seemed to be just fine, at least one or two of them. I was being helped by a young woman, we were trying to choose glasses. Everything was going fine until this other woman stepped in (I wish she didnt). She only wnated to show me very expensive stuff (after I had already chose what I wanted, I guess my choice wasnt pricey enough for her
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