Portland >Optical Goods > Visage Eyewear
1046 NW Johnson St, Portland, OR | Directions 9720945.528661 -122.682197
Neighborhoods: Pearl, Neighbors West - Northwest
For years I have gotten glasses at the most generic providers to get the most mileage out of insurance coverage, thinking that designer eyewear would be too expensive. I tried Visage on a whim after unsuccessfully searching for new frames for months. The store is gorgeous, the selection of frames diverse, creative and stylish, and the staff are amazingly helpful. I found a fabulous pair of frames within minutes and without breaking the bank. I highly recommend you check out this business!
I've had the best experiences getting glasses ever at Visage. The staff are pleasant, caring and helpful. The office is elegant, comfortable and never overcrowded with a long wait. And the glasses....my goodness, I have never gotten so many compliments on glasses as I have on the two pairs I've gotten at Visage. I highly recommend this business for buying excellent glasses with excellent service all the way around!
Need glasses? – I wanted to share my experience at Visage Eyewear. After being disappointed at 2 other local eyewear shops, I entered Visage, and instantly was greeted with caring and knowledgeable employees. Not only do they have an extensive inventory to choose from, they all know their inventory well and can guide you to the perfect choice. Once you have made your decision, the care and attention to detail follows you until the glasses arrive and you are sent away smiling. The inventory is not only large, but very cutting edge and unique. I worked mainly with Meghan, however all the employees I encountered were terrific. I uge you to seek the out!!
Unique Eyewear and Service – I just got another pair of glasses from Visage Eyewear and again had an outstanding experience. I have been a patron there for probably a decade and never am I disappointed. The selection is current and unique, and the customer service always the best. I would not consider getting my glasses anyplace else!!
SNAZZY! CHIC! MODERN! – After reading the most recent negative reviews, I believe this shop is under new ownership. Quality and over-the-top customer service is at its best at Visage! Looking for a unique & fresh look, then Visage is the place for you. You undoubtedly will spy your new pair of eyewear here. I had a rave review experience. From the time I walked in to picking up my eyewear, all aspects were easy going in a top notch manner. I was greeted when I walked in. With the shop full of customers, I was periodically asked in a sincere tone if I needed help. I noticed all customers were treated in the same manner. I received the knowledge and assistance to help me choose the perfect eyewear for me. and I tell ya, I LOVE my new glasses! What a relief to find a high end eyewear shop that treat their customers with professionalism and fabulous customer service. Visage Eyewear does care and it shows. Thank you Jason and Visage!
Thank you so much for your review simple 01!
It's true, Visage has made some changes in our customer service and business model. We're glad you noticed!
We are still the family owned business we started out as some 10 years ago. But we became aware that some serious changes were needed and stat! We were terribly disappointed in the poor ratings and customer feedback we had received. So, we went back to the drawing board!
We are happy to say that with the owners, Jason and Tenny's now back at the helm, and our wonderful doctor Mila Ioussifova providing her thorough brand of vision care, Visage is better than ever. We do believe that our customers are family and we continue to look for better ways to cater to you.
I'm so glad that you took the time to post your feedback. Thank you, thank you, thank you and come again soon!
<3 Yani, Visage Eyewear
Don't Go to Visage Eyewear – This place is awful. Here my hellish tale. I saw Dr. Clouse, and got a prescription. For 6 months I struggled with the glasses distributed. I finally called, and they admitted that the perscription for the right and left lenses had been swapped, because the receptionist, Brandy, wrote the wrong symbol down on the order to the lens-maker. For six months I have been suffering.
When I called to tell them -- after admitting their error -- they made no offer of responsibility. Wouldn't handle the shipping (I live out of state now) nor throw in something for my trouble. Then, they take 3 WEEKs to fix the problem, and won't overnight the glasses to me due to expense.
This is ridiculous. I urge you not to go to Visage Eyewear or Eyedentity -- for they don't value their customers -- or the money they bring to the business.
As of 2009, Visage is under new management and is dedicated to providing unparalleled customer service. We also have an excellent new doctor, Dr.Mila Ioussifova.
worst scammers ever. – These loser's worked for reynolds optical and after scamming them out of a number of patients and being fired for false treatments and STEALING patient files somehow got a grant too start up companys like this piece of poo and steal patient files from keiser to reel them into their false practices. expect nothing else than getting ripped off by cowards. that absolutely dont know what there doing they will tell you that you have problems and then leave you guessing. and when you complain they actually call you at home threatening that they can screw things up for you at keiser if you are insured by them or they can have this boy cop named orphicer southern too harass you. beware of this disgusting company wanting nothing more than too take your money.
steven clouse is a joke and trevor hay his alias that he uses at keiser is a fraud.
look up trevor hay on google. it will show you.
I look so hip now! – Upon losing my glasses on a kayaking trip, I called my usual optomitrist for an appointment. There were no immediate appointments available. I found Visage Eyewear and Dr Steven Clouse via the VSP (my insurance co.) website. Not only could they fit me in right away (I called on a Sunday and they gave me a Tuesday appt.), but I received excellent service! Dr. Clouse was knowledgable (my mother has glaucoma and I have fears of getting it too -- fears that he put to rest) and he did a wonderful job or examining my eyes and answering my questions. I felt well cared for and Dr Clouse isn't hard on the eyes either! ;-)
The staff was very helpful in finding frames that suit me well. I don't make these decisions easily and it was hard for me to branch out and try something new. I walked in wanting to stick with the tried and true oval frame look that I was accustomed to, but ended up with more up to date frames that are a really cool shape, 2 toned color and very lightweight. I am thrilled with them! I look so European now!! Brandie and her co-workers (in the end it took 3 of them to convince me to try something new) made me feel at home and did an excellent job of picking out frames that were right for my face. They were honest and careful about letting me know when a pair of frames were not right for me and were very patient as I hemmed and hawed. The store had a great selection of unique looking frames! Check out the ic! berlins -- they're so cool! In the end I paid (out of pocket) more than I had planned on but they are worth it! I have had so many compliments on them! The other thing that impressed me was that fact that they were able to put a rush on my order ( I was stuck in my old 90's glasses while I waited for these to be made). My new glasses were ready 1 week to the day that I ordered them -- that's pretty fast!
I highly recommend this doctor and this store!
Want to feel like you are shopping on Rodeo Drive??? – Then visit Visage Eyewear... Actually, see Dr. Clouse first, he is awesome and has the latest in eye exam techniques... then visit the lovely ladies in the eyewear section, they really know how to help you find the look you are seeking! I spent a few hours on a Saturday afternoon getting my exam and selecting eyewear, including some great shades! They really are great, the best selection, and 2 thumbs up for service!!
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