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Jewelry >EE Robbins - Engagement & Wedding Rings
E.E. Robbins....amazing customer service. My husband and I bought our rings 8 years ago and our experiences at EE Robbins have all been exceptional. From the start, our salesperson, Kim, was fun and informative and a wonderful guide. The selection is amazing, which makes it hard to choose! Over the years, we’ve purchased bands and earrings from them and whenever we are in town (we live 2 hours away) we stop in for cleanings and check-ups. She always greets us like an old friend and happily takes care of us. When I lost a diamond out of my band, it was replaced for free the same day, and a re-sizing was also that fast. We just popped in last weekend to have our inspection and everyone was so warm and accommodating – even P.Diddy the puffer fish seemed happy to see us. It is rare now days to have consistent customer service like this and that’s why I am writing. They aren’t just nice when you are spending money, they are nice all of the time. It’s just a warm environment and many of the salespeople have been there for years. I would recommend them highly.
Exemplary Customer Service at Every Turn.
E.E. Robbins embodies the definition of customer-centered culture, and—though typically not one to post reviews—I feel compelled to share my E.E. Robbins experience.
After extensive internet research, I visited my shortlist of potential engagement ring stores in person. Incredible selection of engagement ring options aside, I chose E.E. Robbins because, from the moment I walked in the door, I felt respected and valued. The space was relaxed and inviting, when other jewelers felt either stuffy and intimidating or unprofessional. And, despite browsing for quite a while, not once did I feel a hint of pressure to make a purchase.
Already owning a center stone, my fiancé and I decided to entrust the Belltown E.E. Robbins with the creation of a custom setting. Ben guided us through the process and did so with impeccable professionalism and attention to detail. Pure and simple, Ben cared about our experience, and made very effort to ensure the completed ring would meet his high standards and our expectations. Their computer design software and casting equipment is state-of-the-art, definitely on par (or better) than the other custom ring choices around town.
Though we worked primarily with Ben, the rest of the E.E. Robbins staff was equally stellar. Their in-house goldsmith, Sanh, deserves special recognition. Working under an unexpected deadline, he prioritized setting the stones to meet our time constraint and produced a flawless finished product.
If you are in the market for an engagement ring, wedding band, or would like to design a custom piece, E.E. Robbins should be your first and last stop in the Seattle area. Their combination of amazing selection and commitment to customer service is unmatched, and you’ll be treated like family at every turn.
Excellent Service. We had such excellent service when choosing wedding rings with EE Robbins. They offered us something to drink and a snack which right away said they were not going to rush us. We actually went in a few different times trying to make a decision. It was a pressure free environment which is so important when it comes to making these big decisions. I highly recommend them!
Super. I got my engagement ring in the Tacoma store but we recently moved closer to Seattle so this is the store we visit now for check ups and cleanings. Everyone here is as nice as they are in Tacoma. I just love coming in and getting greeted like an old friend. They also have necklaces and earrings now, or maybe they did before too and I was just too focused on rings to notice! Everything is beautiful. Continue with the good work EE, you have a customer for life!
the Cream of the crop!!!!!!!!. Girls, and guys, shopping for a ring is hard...really hard. I was not looking forward to it. G and I headed out to shop one Saturday and we went to EE Robbins first. Let's talk about the store first...it is really pretty and not stuffy and fancy. Next, the service...they are really nice people, not phony and high pressure. Last, the selection...there are SO many rings and SO many diamonds. It is like heaven for a girl who needs a ring. We did our due diligence there and then went to a few other stores to compare. Well, NO COMPARISON!!!!!!!!!! EE Robbins had the best engagement rigns and the best prices. Yes I said prices! We had thought they were pricey but NO, NO, NO. Anyone who has heard that they are expensive, listen to me they are NOT. We went back and ordered my ring and picked out the very best diamond a girl could have and they set it into a basic little ring so I can wear it while I wait for my real ring to get made. WHoo hooooo! We even went home and did some online comparing and we could not find a better deal. Now it off to find a location and flowers and a dress and a DJ and a.................
WOW!. We were wowed the minute we went in. The store is new and very pretty and the staff is welcoming and thoughtful. I thought the whole process would be like buying a car but it was not. They kept it romantic and fun and not that expensive. They have more engagement rings than mall stores and way nicer. We noticed that they have tons of men's rings too -- he is next! Thank you so much EE Robbins for making us happier.
Best engagement ring store!. My now husband and I, walked in to EE Robbins in search of my engagement ring. My husband was in quite the crabby mood, assuming that the sales reps were going to be more like car salesmen and try to talk us into something we could not afford. Kara was the first one to greet us, asked if we wanted any water, wine or coffee and left us to look around on our own time. I called her over when I was ready to look at something and it just got better from there. Kara was incredibly informative and patient and funny and just an awesome person and great at what she does. It didn't take long for my husband to calm down and realize that Kara was here to help us with an important decision and make this an enjoyable experiance for the both of us. We looked at a lot of different sets and tried on everything possible before narrowing it down to two. Then once Kara told us that we needed to sit and pick out the diamond, my husband almost had a heart attack when he realized the price didn't include the diamond! LOL He's cheap! Kara only picked out diamonds that kept us in the price limit that we set for ourselves. Different sizes and clarity, she explained the difference between all of them and we could clearly see what makes diamonds so different. At any other store, you would have gotten what was in the glass case and never have known the difference from one diamond to another. I'm a true girl and did not want a ring that 50 other chicks had already tried on, I needed it to be special, and thats what it was at EE Robbins. I finally made a decision on a diamond and let me tell you, til this day I still get compliments on how sparkly and beautiful my ring is. I would definitely recommend to any and all women to go with there Elite diamonds. You won't ever regret it, it is truly beautiful. My husband and I sat and had wine while they cleaned and set the diamond in my ring. We chatted with staff and took our time. It was great! Then they brought out my ring and handed it to my husband. I had never been so giddy in my entire life. My husband took my hand and led me towards the back of the store where they had a little sitting area and a beautiful fish tank by the way. He sat me down as he got down on one knee. My heart was pounding! He took out the ring and proceeded to officially ask for my hand in marriage and this time he had the bling to bank it up. At that time the manager grabbed a polaroid camera and took a picture of my husband kneeling and me almost in tears. Staff congratulated us and from then we proceeded to wrap things up. We were sent home with a bottle of wine, all the specifications on my rings, a record to keep track of when I get my ring checked and cleaned, a gift certificate for my husbands bands and the picture of us to remember that day! I could go on and on about how wonderful everyone was and how special they made that day for us. Kara was fabulous and i will always recommend EE Robbins for anyone that is in search for the best experience and the best quality engagement rings anywhere.
Great Place For Engagement Rings!!!. EE Robins was wonderful! My husband and I got our rings there and had a perfect experience! Chelsea and John were so great! I would absolutely recommend this place to anyone looking to get engaged! They also had wonderful references for wedding vendors. If you are looking at rings; go and have a glass of wine (or water) and check out there amazing selection!
Over the top service!.
Dreading the task of finding the perfect ring/diamond, I took the advice of a friend and went into the EE Robbins in Belltown. Let's face it, I knew nothing about jewelry. From the moment I steppied in the front door, Kim offered me a Mocha Frap and made me feel as if this was 'the place'. She had the time, and a techno presentation on a computer, to bring me up to speed to be able to make an informed decision. She also helped in choosing the style which helped a ton. They went over the top when they placed the ring in the now famous blue box and wrapped it ...and then gave us a bottle of champagne to celebrate. I recommend this store highly.
World Class Customer Service and Products.
I first walked into EE Robbins in January 2002 and met Pam Ness. Like most guys shopping for an engagement ring, I was nervous about getting the right stone and setting. Pam made the whole process easy. My future wife worked just up the hill at Restaurant Zoe, so I arranged to have friends pick up the ring to maintain secrecy. Pam accomodated every request and the engagement proposition happened exactly how I hoped it would.
Most reviews of EE Robbins have similar stories about exceptional service that includes genuine concern from the EE Robbins staff for individual circumstances. In my mind, customers should expect that everywhere they go. Here is what makes EE Robbins truly special. Fast forward 6 years and thousands of miles.
Approaching our 5-year anniversary and now living in Washington, DC, I wanted to buy my wife an aniversary band. Friends recommended some local shops but I found myself in the familiar position of being nervous about the purchase. Remembering the experience I had with EE Robbins, I picked up the phone and called Pam in Seattle. It was the best decision I could have made. Pam remembered me right away and it was easy from that point forward. The short story is another successful presentation of affection to my beautiful wife. The ring was stunning, exactly what I wanted, and the correct size. All this from 3,000 miles away!
I could have gone anywhere to shop for an anniversary band. It certainly would have been more convenient to find and use a store closer to home. EE Robbins will stay with you for a lifetime no matter where you are in the world. How many other stores will do that? How many other stores would you trust to do that? The choice is simple when it comes to buying an engagement ring or other fine diamond jewelry - go to EE Robbins. You will find yourself among friends.
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