Houston >Women's Clothing > David's Bridal
4520 San Felipe St, Houston, TX | Directions 7702729.746625 -95.451928
Mon. - Fri. 11am - 9pm;Sat. 10am - 6pm;Sun. 12am - 6pm
Neighborhoods: Afton Oaks/ River Oaks, Central
AWFUL CUSTOMER SERVICE! – AWFUL experience. Liz the Manager should be terminated. She has NO follow up skills and her staff has NO CLUE what they are doing, not their fault... since they are lead by such a horrible leader. DO NOT waste your time here.
AVOID..RUN Run run!!!!! – I don’t even know where to begin with the staff here. I went in to get sized for my bridesmaids dress. I was greeted by Angelica who was very nice just young. I’ve always heard stories of hideous bridesmaids dresses but have been lucky till now. Yes, the dress my cousin picked out was the ugliest I have seen., and Angelica voiced her opinion about it. I found that to be very unprofessional.. It’s ok if I called it ugly but she should have never said what she said. After I was done with her a man rushed me to the dressing room and in a very snotty voice say “ You must be a size 8” I'm 5'5 and 120lbs. I’m barley a size 4 which he found out. I found that to be extremely rude. If anything you always guess a smaller size for a woman. Last but not least after I paid for the dress they said they would call me with it came in. Finally after three months waiting I called them to see if my dress has arrived. The lady told me my dress had arrived soon after I ordered it and they NEVER called. Ladies if you’re looking for exceptional service and beautiful wedding gowns I suggest you go to Winnie Couture.
AVOID this place, run for your life – GO SOMEWHERE ELSE this place is horrible. they orderd the wron dress and said thats what i picked and refused to let me get the right one. They sent 2 left shoes, reorderd the shoes and then sent 2 right shoes.
Dress size mislabeled – I ordered my bridesmaid dress and was pleased that it arrived in 6 weeks as opposed to the 8 weeks I was told it would take. When I went to pick up the dress, I tried it on in the store and it was WAY too small! I ordered a size 12 and while the tag inside the dress and the price tag both said size 12, when the sales woman compared my dress to a size 8 and 12 store sample, it was in fact a size 8. They are reordering the dress and having it expedited, which will take 3-4 weeks. Luckily, I have enough time to account for this mistake. Make sure you try your dresses on before you leave the store!!!
Avoid this place – I have been here twice, once when I was the bride (left promptly without buying) and this week for a bridesmaid dress (which I had to have). Both times the staff seemed to be in a panic, rushing here and there but not really helping anyone. No one really seems to know what is going on.
Once in the car I realized they had mixed up the slip that I will need to pick up the dress when it is ready. I had the ticket of the girl behind me in line.
Fortunately we found her (after chasing her in the parking lot) and we switched the pick-up slips back.
Basically, this was a chaotic experience. Stressful, worrisome, and not at all pleasant.
Worst Experience EVER!! So Rude!! – So we head to David's Bridal after an OK experience at alfred angelos. We expected pretty much the same experience... However.. my " associate" Rushes to me and starts talking and asking my size and insists I'm the same size as my jeans.. and I try to explain to her that I just came from a bridal store and the dresses that have been fitting me are not the same size as my jeans... "Well" she snarled "This is no another bridal shop". And the she proceeded to grab dresses that I said I didn't like and push me to the dressing room.
And when my mother and maid of honer suggested a few dresses she said it would take hours to try them all on.. I told her fine, and to take the ones she brought out and I would just try on the ones my family picked ( in the proper size).
After the 3rd dress I tried on she started shoving veils into my scalp and exclaim how perfect the most hideous dress was... from what little I could understand.. her English was broken at best.
And after I said I didn't like it she disappeared and we didn't see her the rest of the time I was there... except as we were leaving... She was chatting with some other workers ina corner.
Avoid this store... the sales staff is terrible.
HIDEOUS COSTUMER SERVICE!!! – You have to try to guess you size and pay up front full amount like other reviews say. Costumer service is poor. My dress came two days ago all wrinkled and didn't check. I went yesterday and a gentleman said "iron it yourself" or book it to be steamed. If you are paying for quality you expect quality. That store doesn't have it!
Now, How am I gonna iron my dress? :'(
STAFF SHOULD BE TRAINED
Oh, and yes I wandered in the store because no one will help and wasn't offered a drink, or anything!
FIND ANOTHER STORE!!!
Horrible... – San Felipe store IS HORRIBLE!
I had to pick out MY OWN DRESSES, and I HAD to put them ON BY MYSELF. NO HELP, no ZIPPING, no UNZIPPING. At one point I had to have a complete stranger unzip me. SO RUDE!!!! They were snippy, they were NOT patient whatsoever. HERE I have 4 BM who had to get their dresses there-because of location, and so that was an additional $400. When on of my BM went to try on her dress, she was left standing there - waiting on the clerk to come back and zip her all up, and the BM saw the "clerk" helping her-walkED right out the front door-with her purse-LEAVING FOR THE DAY. She never said one word to my BM, just left her there. Whne she then tried to complain the MANAGER SAID "IM TOO BUSY, GET IN LINE AND I WILL GET TO YOU..." for a freaking COMPLAINT. Secondly, when I tried to call and complain I was told: "I DO NOT HAVE TO HEAR THIS, AND HUNG UP ON ME!" THAT PLACE IS HORRIBLE. I left there SO angry-instead of excited and HAPPY! Furthermore, after I ordered my shoes, WHICH TOOK 3 FREAKING WEEKS to get in, and then another 3 to have them dyed....and then another 2 weeks, to get them shipped back for pickup-THE SHOES HAD BEEN RUINED! The shoes were STICKY, and when I put them on, they were comp. too wide. The material had been stretched out. WHEN I WENT TO COMPLAIN I was told YOU HAVE TO KEEP THEM BECAUSE THEY HAVE BEEN DYED-I was like HELL NO... YOU SCREWED UP MY SHOES so YOU will be exchanging them for a DIFFERENT PAIR. Then I was accused of "DID YOU EVEN TRY THEM ON WHEN YOU BOUGHT THEM?" ...I was like "MA'AM why the HELL would I NOT try them on? When I went to pick up my dress, which also took 2 months to get, at the counter the man there said "ARE YOU SURE THIS IS YOUR DRESS? --and not in the jokingly manner..."I DONT THINK THIS IS YOUR DRESS.. DO YOU HAVE A RECIPT" I almost jumped across the counter.
Poor Delivery – I went to David's Bridal because they are widely known, and have a large-ish selection of gowns that can be purchased from all over the country - as my fiancee's sisters are out of state. I went in with my 3 sisters and my mother, and the first sales clerk seemed as though she didn't know what she was doing. Shortly thereafter we were sent a different sales clerk, she was a HUGE help, and so sweet!! We ordered our dresses after 4 hours at the store, finally. My matron of honor chose a different dress than the two bridesmaids and paid for everything that night, with all the commotion, the wrong dress was ordered - and paid for - and no one noticed. I went in last week to pick up the dresses, and realized the wrong dress was ordered, by the clerk, AND charged. She finally tracked down another dress, at another location, after an hour and a half of waiting in the understaffed store - and I was reassured the dress would be in NO LATER than Monday, as it needs to be altered. The dress, that day was on sale for $80 from the original price of $110, which they charged us for (after reimbursing us for the more expensive dress) - but we were not offered the sale price when we had to switch - after their mistake. No one called me today - so I called in, and spoke with a clerk who was already very rude - but then ordered me to call them back in 10 minutes because she was too busy to handle my call! When I called back, they informed me that I could not get the dress until Wednesday, and there is no discount. I was not upset initially, but it seems to me that no one at the store feels any sense of urgency, or remorse - my wedding is in 28 days!! I am taking this to the corporate level...and I would not recommend anyone use David's Bridal.
Not aloud an opinion – I always thought that picking out a wedding gown would be the most amazing and exciting time of the whole experience leading up to the wedding day. Well at this store I was wrong. I moved from Des Moines, IA and I had stopped in at one of the David Bridals, and received amazing service, so I decided to look again when I moved to Houston, and San Felipe was the closest to me. The wedding consultant did not listen to any of the dress choices I wanted, which was a beach type style, she brought me only big poofy princess gowns, I knew which one I had wanted because I saw it in the catalog, I had to beg her to grab it for me, after 2 hours of begging she finally gave in and it was perfect. I gave her a second chance with the bridesmaid dresses we chose the perfect gown because she had no input until I asked for the colors, she said they were available, so I pre-ordered two of the burnt orange and two of the chocolate brown. 1 month till my wedding date I was told that they don't have brown, and they don't know if they ever will, nor do they have the orange I requested, but they have pink which was close. I had no choice I had to order a different dress, but this time I went to a different David Bridal store and they found me the perfect dresses in a timely manner. So I love David's Bridal but I do not love the San Felipe store.
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