520 W State Rd 436 Ste 1164, Altamonte Spgs, FL | Directions 3271428.661145 -81.403978
The dresses do not reflect the employees or quality of service you receive in this shop. I went dress shopping with my friends and this was our second-to-last stop for the day. The lady "helping" our bride with dresses had the nastiest attitude, was rude and not very helpful. Any time you call and ask for a Manager, they're miraculously "not there" ...
Save yourself undue stress and skip Demetrios and go down the road to Alfred Angelo - the service is AMAZING and everyone in their shop is fantastic!
Que hizo que mi boda magnifica !!!!! – Excellent Bridal Dresses. I loved mine.
!!! Gracias desde el fondo de mi corazon !!!
Que tengas suerte!!!!
Dissapointed Demetrios customer – The best way to sum up my relationship with my fiance' is Ben Afleck and Jennifer Aniston's characters in the movie, He's Just Not That Into You, we are the exception to the rule, lol...so when we decided to get married you could imagine my excitment! Finally my day has come.
Naturally I went in search for the perfect dress. I knew what I wanted and just needed to find it at a good price. My first stop was Brides by Demetrios located in Altamonte Springs, great staff, they really have fun with there job, but unfortunately the rating is on my experience that I had and not the staff or the dresses, which is too bad for demetrios.
Long story short, I did not receive consultation on the dresses or advice, instead I had a pushy manager who was trying to sell another dress. She kept butting into her employees sale, i guess when she felt the customer was out the door, which I almost was, she needed to step in. Now I am stuck with a dress I don't love and the burden of reselling it, because I waited too long for this day not to be happy.
Please brides to be, before you make your final decision on a dress, take a good look in the mirror, ask any person talking in your ear to shut up and make absolutely sure this is the dress of your dreams. If you question it even once, get out of there quick!
So happy to be a Demetrios Bride! – I have spent months looking for the perfect gown but so many times I found a great dress but couldn't stand the store or the people selling it to me. A friend told me about Demetrios because she bought her gown there for her wedding last Fall and loved it.
I went in and immediately felt like I would find my gown there. I was so excited when the colors on the mannequins were actually my wedding colors so it just felt meant to be. The girls that work there were great, I worked with one but loved that they all kind of helped me and pulled out dresses they thought would look best on me. In the end I got the most beautiful wedding gown, I am one happy bride and would send anyone to Demetrios for their gown.
Made me the happiest, most beautiful bride! – Yesterday was my final fitting and everything is perfect now! There was a mixup with the size of the dress. It did not fit at all the first time I was there and the seamstress had to fix the dress. She did it in under 2 days. They remeasured me and I was 1/2 an inch smaller than when I picked out the dress nearly 6 months ago. They realized the mistake and made it all better. Mistakes happen! The difference with them is they fessed up to it and made it a positive experience in the end.
Ask for Carol! Though everyone who was there was super nice, Carol made me feel like I was her only bride to work with and was patient, understanding, and suggested things that we would never think of (like my dress being ivory, my French manicure shouldn't be bright white). Who would think of that?! She thought of everything. Even picked out the veil!
They pay attention to you 100% and keep you up to date with every detail. Thank you Carol and thank you Demetrios!
Ask for Regina! – In January, I purchased a wedding dress and they placed an order for it. They said it would come in May... In March, I decided that it wasn't the dress of my dreams and told them I didn't want the dress. The deposit was non-refundable, but the manager called her corporate office to request permission to credit my deposit toward another dress...
Unfortunately for them, the original dress came in a month early, but they still gave me credit on my deposit. I went back in, with a list of style numbers from the website, and they had about half of them in my size to try on. I found my dream dress, and ordered it!
I ordered my dress in June, and I should have plenty of time before my wedding in December to get it fitted.
Any of you brides out there expecting for a dress in a month or two are just asking for a miracle. This designer is not a warehouse-style shop where the dresses are pre-made. If you are rushing off to get married, or are pregnant or something then you need to go to those other shops where you can buy your dress off the shelf!
Great Product & Great Service! – I have been to a lot of bridal salons all over Orlando and I had yet to be impressed at any of them, until I went to Brides by Demetrios!
As soon as I walked into the salon I was immediately greeted by the staff and was helped by own personal consultant, not like at the bigger 'warehouse' style store that is also in Altamonte (Im sure you all know who I'm referring to!) that gives you a consultant that is helping three other groups of people at the same time.
She was so helpful in finding me the perfect gowns to try on and was truly interested in making my entire experience really pleasant and memorable. She really helped my dream gown and I couldn't have been happier!
I know that a lot of the these reviews were from quite a few months back and I think they must have turned over some new staff since then because I cannot imagine that any of the people I met could have been rude or not helpful. Overall the perfect experience and I would recommend them to anyone!
Unfortunate Experience – If you want to feel like you are a unique & special bride-to-be, this is NOT the place to go. My wedding was over 6 months ago, and I received my dress well before that...but my feelings still linger on what an aweful experience I had.
It all went downhill after I purchased my dress. During my fittings, I was completely neglected as my attendant left me to determine my own alterations. The seemstress did not properly seem my dress,and I had to come back twice to make sure she created the correct bussell. The day that I went to pick up the dresss and have my final fitting, the dress was not even steamed and I had to wait 4 hours, needless to say my mother-in-law was so UNHAPPY, I don't know how I maintained my composure.
To ALL brides-to-be, PLEASE do your research about the quality of customer service at your local boutique before you add another headache to your wedding list. Personally, I DO NOT recommend this site.
Take care & Best wishes! :)
Never returning – I walked into the shop and there was someone behind the main desk area. She saw me come did not say hello and walked eight past me to address someone else. I stood there for about five minutes hoping someone would notice a new potential customer was in the store. I decided to walk around and browse through the dresses. I saw at least three employees assisting others and no one even tried to say hello. About 20 minutes later I walk back to the front and someone else is up there, she did look busy, but again does not acknowledge my presence. I have never seen anything like it. You would think they would at least let you know that someone will be with you shortly or at least say 'HELLO". I have been to a few other bridal shops and have never felt like I was not welcomed. I would recommend going somewhere that you know you will be greeted like a human. I don't expect a Disney greeting just some acknowledgement. Unfortunately I will take my business elsewhere.
Avoid buying from with at all cost – By far, one of the biggest nightmares of my retail history! One year in advance we go to purchase a gown for my daughter's wedding. Mind you, you must pay, IN FULL, at the time of order! The 1st gown came in many months later and it could not even be zipped. They ordered another gown and when it came in (1 month before the wedding) it fit almost worse then the 1st. The seamstress had to take the entire gown apart and redo. And, I was charged!!! We picked the gown up 1 week before the wedding and it was still huge in the bust. Took the gown to a local seamstress who TRIED to make it fit. It never fit correctly. Many of the wedding pictures can vouch for that. Wrote a letter to Demetrios headquarters in N.Y. and they did not even have the common decency to write back. I would strongly advise anyone NOT to buy a gown from Demetrios. There are plenty of beautiful gowns to buy without the aggravation that Brides by Demetrios causes their patrons. Shame on them!
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