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49 Charles St, Boston, MA | Directions 0211442.357502 -71.070014
Neighborhoods: Back Bay, Beacon Hill
Terrible Customer Service – Having lived on beacon hill since Wish opened I feel that I have given the store more than a fair chance to change my opinion of it. However, I have to say, the customer service is the worst I have experienced in Boston. Honestly if you're not a size 2 or enter the store somehow proving that you're willing to spend hundreds of dollars on the spot, the salesgirls could care less that you're even in the store. I've never felt so uncomfortable and unwanted from employees of a store, never felt so uncomfortale just browsing, there is a lot of merchandise in a small space, one would expect that they are used to people taking their time to look though all of the different items, yet I constantly feel rushed, uncomfortable and unwanted.
I would suggest taking all your business two doors down to Holiday. Much more unique clothing, unblievable customer service, friendly and helpful sales staff, never seem to mind browsers instead of buyers. Two vastly different shopping experiences.
Best boutique experience in Boston – I was recently at Wish in Beacon Hill and was shocked at how different the store looked and felt. Not only did it look beautiful but the staff was warm and welcoming. When I inquired about the changes I was told that it was under new ownership. In fact, the new owner had just left when I came in but I look forward to meeting her to let her know how happy I am to see Wish looking so great! Love this store!!
BEST CLOTHING IN BOSTON - RIGHT ON THE "PULSE" OF CASUAL FASHION – Wish is a great clothing store. The clothes are all beautiful and well made. All of the store's clothing is on the PULSE of casual fashion - not surprising since the clothes designed by some of the best in the fashion industry such as Rebecca Taylor and Milly. Many of the stores fashions can be seen being worn by local celebs. This a VERY COOL PLACE. Everyone LOVES WISH
The girls who work in Wish are most help and courteous and they always look fashionable and elegant.
Once you shop at Wish, you will never shop anywhere else because you will love this store so much.
Horrid Attitudes and NO RETURNS – i have given this store several benefit of the doubts and every time i have my doubts and ask myself why did i even go back? Right from when you walk in the little door you feel very uncomfortable with the staff peering at you. In addition, they won't give you your money back for something you bought. I'm stuck with at 500 dollar credit as week speak. You can buy all the same stuff at saks, NM, there is even an amazing boutique called crossing main which takes returns. I find it completely obnox and would not recommend to anyone.
Poor customer service – I agree with all of the poor customer service reviews of this place. The handful of times I've been in the store hoping that my previous visits with bad service were flukes turned out to be the norm. The store is a boutique, so it's understandable that they can't carry a huge range of sizes, but they almost seem offended when asked if any size over a 6 was available. I used to work in a dress boutique, and unfortunately, the staff here fulfills the sterotype of the snobby boutique salespeople. Many of the brands are available at luxury department stores where return policies and service are good.
RUDE, DESCRIMINATING, BAD BUSINESS POLICIES – My friend bought a size 12 dress and when it arrived and she tried it on it didn't fit right. She did not want her money back, she just wanted to exchange it for another dress. One of the many rude judgmental people there told her that maybe someone who is not "small" around the middle should not buy that type of dress, and that they would not let her exchange it. It's "Policy". What kind of business are they running that they would not honor her purchase and exchange a dress that costs over $300? Need I say more? Okay, how about Tyra Banks, Cindy Crawford or anyone that's tall and / or curvy couldn't find anything in this ridiculous store. Don't shop here!
Charles Street designer boutique carries some of the most stylish threads in the city. – The Scene
Fun, trendy styles make Wish's collection a rival to any Newbury Street boutique. This Charles Street shop is home to designers like Nanette Lapore, Rebecca Taylor, Theory and Yu Jean. But these super-cute threads do carry a heavy price tag, so make sure the Amex is ready for a workout.
Tiny details set these styles apart from mall merchandise. Looking for something comfortable and pretty? Pull on a Nanette Lapore black cardigan with sleeve-bottom ruffles and dainty flower buttons. Need more color in your life? Try on an orange paisley sundress or electric-blue pants by Susana Monaco. Opt for casual with cashmere sweaters and Buz Jones jeans. Go formal with a pink chiffon dress, don a pin-stripe suit, or slip into a rhinestone-detailed lavender turtleneck. Wish has a small collection of beaded and suede purses as well.
Best dresses and going out tops in town! – After reading all of the reviews, I have to say that my experience with Wish has always been pleasant and the salespeople are always helpful. Last week, I went in there and although it was extremely busy, I noticed that the salespeople greeted everyone who walked through the door and asked everyone if they needed assistance. It is the only store which I can rely on for fun sundresses in the summer and great holiday dresses in the winter. Not to mention, they have the best selection of unique going out tops in Boston! I highly recommend to everyone!
Lack of customer service – While this store sometimes has beautiful outfits that I haven't seen at other stores in the area, I wholeheartedly agree with other reviewers that the owner and staff are usually extremely cold and rude. It's made me not want to shop at this store, because it seems like they are extremely snobbish and uninterested in your business or needs.
Uncomfortable visit every time – I could not agree more with some of the other reviewers that the owner and/or sales people at Wish are incredibly rude and unfriendly. I have been on several occassions - and to be honest thought it was just me that experienced the coolness of the staff. I could be the only customer in the store, and no one would even acknowledge my presence - never mind offer to help. The lack of assistance and uncomfortable, cold demeanor of the staff on every occassion I have visited the store has turned me off to ever shop at Wish again.
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