11711 Gateworth Way, Louisville, KY | Directions 40299-467338.225761 -85.541910
Open Daily 24 Hours ; Open Holidays
We booked, prepaid, for 2 nights, for a King non smoking room. When we arrived at 9pm, with our 18 months daughter, after a long drive and a 1/2 day at the conference, all exhausted, we were told we had a smoking room instead!! We attempted to try it out, but the smell was so bad we couldn't take it. They don't have any other room left, even though we were willing to pay extra.
The only reason given to us was "we are overbooked", and the receptionist, turned out to be the front manager too, told us to go to a different hotel. Period.
So we dragged our luggage and our toddler back to the car. We had a very nice experience at another hotel, but still, it was frustrating wasting time and affort. It was pass midnight before we settled for bed, affecting our next day conference.
Consider avoiding similar experiences if you could. We have one word: poor management!
Apartment-like suites feature deluxe business amenities geared toward working travelers. – In Short
Designed to make traveling professionals feel at home, this hotel features a 24-hour convenience store, laundry facilities and suites with full kitchens. A living room-like common area is decorated in warm, neutral tones and dark woods. Off the great room, a library is equipped with computers and additional seating areas. Suites range from studios to two-bedroom, two-bath accommodations; all include high-speed Internet access, desks with ergonomic chairs and direct-line telephones.
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