326 Wilshire Blvd, Santa Monica, CA | Directions 9040134.018828 -118.498670
Sun - Thu, 11am - 11pm; Fri, Sat, 11am - midnight
Neighborhoods: Downtown, West LA
By far the WORSE location in terms of food and service. The place is an embarassment. How can you serve raw chicken?? Poor management
Love it – One of my top guilty pleasures, and its just mouth watering when your hungry. Nothing like the garlic noodles...Go with the garlic noodles!!!! Just so good. I recommended PF changs to all my friends.. Little fun trivia, whats the PF stand for???
Paul Fleming! owner and creator!
Love their Lettuce Wraps, snooty help – Love the decor, their Lettuce Wraps are great, I love soup so I enjoyed it as well, love their Vegetable Entrees. Their staff needs closer training, the manager hmm, the place could use a good cleaning. I overheard a customer complain to the manager, who acknowledged them to be regulars, but refused to adjust the bill based on the amount of the entree that WAS consumed, imagine that. Anyway, my advice, take an antacid after your meal. Take a nice walk, then go to Starbucks for a nice Americano and a dessert, you'll need it.
This gussied-up chain bustles with singles and families craving Chinese food favorites. – In Short
Towering twin stallions and carved wood screens add majesty and mystery to this stylish restaurant, where well-dressed patrons sip martinis at the bar and families with children feast around large tables or in spacious booths. The menu gives Chinese classics a contemporary tweak; dishes are artfully presented, with many sauces made tableside by servers. Signature plates include diced chicken wrapped in cool lettuce leaves, orange-peel beef with chili peppers, and wok-fried scallops with lemon sauce.
Love PF Changs, Just Not This Location! – I love PF Changs and usually have a great time but that ended at the Santa Monica location. Sometimes you have one bad experience...whatever..it happens but when its more than that....odds arent looking too good. At one occasion, I almost slipped and broke my neck while being brought to our table. Turns out that there was a plastic straw wrapper on their highly polished floor which caused me to slip. I brought it to the host's attention (he saw me slip) which he just IGNORED! Just left me embarrassed and the straw wrapper still on ground waiting for its next victim. Umm ok thanks a lot buddy! Then our waiter not only brought us some tea we NEVER ordered but supposedly didnt hear me order the drink I was waiting for...how's that? That's okay, it happens but we were charged for a kettle of tea we never ordered and just thought was complimentary...I dont even drink tea. Anyways, the meal was good and we left. The next time we went in we ordered the NY Strip Steak which was my second time ordering and is great! Well this time around it came to the table and I was crunched for time. The steak was how you say....overcooked and dry! We're talking about a piece of meat that is supposed to be cooked medium rare according to the menu..it was beyond medium...even the girl bagging our food commented on that and suggested we speak to the Mgr. Since we were crunched for time we had to high tail it out of there but I wanted to let the manager know I was unhappy. I was met with "Hmm you should have told me sooner we could have got another for you" Umm I was there at total of 15 min or less after getting my food..there is no "sooner". He didnt offer anything to make it right it was basically a too bad so sad attitude so basically I threw out over $20 on this steak alone...right into the trash. I was very disappointed in the staff i.e. manager and host...both uncaring and could give a care less about customer service. Stick to another location like the Torrance PF Changs!
Delicious and dependable Americanized Chinese food – PF Chang's is not exactly the place to experience authentic Chinese fare, but the food they do have is tasty and consistently good. They have a large and varied menu of vegetable, seafood, and meat dishes, and it's always fun to try new things. The chicken lettuce wrap appetizers are to-die-for and actually healthy! The portions are managable and not too big - we never leave with any extras. It can get very crowded and at peak weekend times there is often a long wait, but the shops of 3rd street are within walking distance so it's easy to pass the time. The atmosphere of these chain restaurants leaves a little to be desired, but it's still a fun place to grab a somewhat upscale Chinese meal.
RUDE CUSTOMER SERVICE – I have been to Several P F Changs, Elsegundo, Palo Alto..to name a couple, and enjoyed the experiance, found the Food to be good, and staff to be friendly..but NOTthe case in Santa Monica.
PF Changs is really American food, but they have an Asian twist and flavour to the menu in sort of a comfortable Steak house type atmosphere with Asian decore, and overall they do a nice job, My wife is Asian, and I have been to Asia several times, so I think I have some knowledge of this.
I live 2 blocks from the P F Changs in Santa Monica, one night I called for reservations, but was told I didnt need one, the wait wasnt long, just walk over when I was ready and tey would seat us, so we finished a glass of wine at home and walked over, at which point we were given a pager and told it would be aprox 30 minutes..2.5 hours later we were still waiting and people were going in in front of us who had just arrived, I asked two "hostess's" at the counter who were more busy laughing and giggling to them selves than working and in a snotty attitude was we were told "Oh, They made a reservation"...when, I explaned what the situation was they had no response.. I asked for the manager, 15 minutes later she arrived, spoke to them for a few minutes first and then appeared to have an attitude before she even spoke to me, I started to explain and she said "Did you just call me here to complain?"..I said "WEll..yes, isnt that your job?"..she said well if thats all you want please leave leave the resturant, the hostess told you the rules"....I have never been asked to leave any resturant in my life..but promise you I will NEVER return to that one again...it was the rudest treatment I have ever received, in ANY buisness establishment.
Terrible service and food – It's hard to make Chinese food bland, but this place has mastered that art. And what's with the attitude from the service? It's almost like they were instructed to be rude and snide...maybe to distract us from the yucky food? I will say the interior is very pretty, especially the entrance. And we need more upscale Chinese joints. But I am not a fan of this place.
Crowded but understandable – Food is fabulous- my golly it's good. The atmosphere is fabulous, dress up or down as you please but it's always crowded. I tend to get takeout to do away with the crowd, even though I love to dine there. Can never go wrong with this place.
Awful service and mediocre food. – The waiter was cold and standoffish. After we ordered he didnt visit the table once and we had to call someone else to get our bill. The food was exactly what you would get at a Panda Express without a markup for a Santa Monica location. We decided to try some curries and signature dishes on the menu but they lacked flavor and the potions were tiny. If you are looking for authentic ethnic food or just a bit of flavor, this is not the place for you.
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