3960 South Highland Drive, Salt Lake City, UT | Directions 8412440.686009 -111.844715
Mon-Fri 10am-7pm, Sat 10am-6pm
It is amazing to me to see how this company stays in business. When I ordered a bed in August they told me it would arrive in Houston, Texas in six to eight weeks. October came and still no bed so I started calling only to be told for several weeks and by several different people that it would be there the next week. Another annoying thing is that they almost never called back to follow up. Finally one of the owners said the bed had been shipped in November but it never arrived. After a lot more phone calls they told me variously that it was possibly in New Mexico, that it was still coming, and finally, that it was simply lost. Shortly after Thanksgiving they claimed to have shipped a second bed and promised to refund the shipping cost, but it, too, never arrived. They also did not refund the money for shipping. However, I actually did get a tracking number this time was able to contact the shipping company who told me a package with that number was going to Cambridge, Massachusetts. I then gave up on them and asked for a full refund, which was promised but that I have still not gotten.
GREAT FURNITURE / PROFOUND INCOMPETENCE
Took 22 weeks for my couch to arrive. Lots of vague promises (It's almost here! Oh sorry. It's NOT here. Next week it will for sure be here!) I could never understand how they couldn't know where a $4000. couch was at any given time. At about week 15 I was told by Todd Lofgren (the owner's son) they would take $500. off the bill. When it did arrive (7 weeks later) Todd's father (Dave Lofgren) handled it and instead of taking ownership for the late arrival, launched into a sob story about how many demands were on the furniture industry right now. When I said Todd had offered a $500. discount he essentially called me a liar and said, "The most they ever take off is 10%." When I pointed out he was the owner and could give me any price he wanted he repeated, "10% is what they do." It was the final insult in a long line of
frustrating, double messages I received from Lofgren's. You might love their furniture but be prepared to wait a very long time (in my case almost half a year) to receive it. DO expect casual indifference and lots of excuses as to why you've had to wait.
Perfect buying experience! Could not be happier with my new sofa and table. Service and delivery were fantastic. Very highly recommended.
Great Store, Great Service!
I feel like so many of the negative reviews for this company must be from competition. My Husband and I purchased a new solid walnut bedroom set a couple of months ago and were quoted 5-6 weeks for arrival. The sales experience was wonderful. We both walked out of the store feeling as if we had just received an education on furniture manufacturing. The bedroom set we selected is actually made in Salt Lake City, not in China like almost everything else out there.
At 4 weeks I got a little excited and called to check on my order. I was told that it should be finished up in about a week and we scheduled delivery for a week and a half later. The delivery went great and we could not be more pleased with our furniture. We even received a followup call from our sales person a week later to see if we had any questions and how we liked our furniture. If you like Contemporary Furniture, there is simply nothing else in Salt Lake like Lofgren's.
Great Overall Experience – I just thought that after seeing some of the negative reviews written about Lofgren's, it would be helpful to give my positive account.
My wife and I special ordered the Calais Sectional from Lofgren's about 5 months ago. The order process went great. The two sales people we worked with were far and away the most knowledgable that we have talked to in town. They knew the ins and outs of what they were selling. The only surprise to us was that they required a 50% deposit upon order. (I don't know if this is standard in furniture ordering or not.)
We were quoted 10-12 weeks delivery time on our order. About 8 1/2 to 9 weeks in we received a call that our order would be shipping the following week and asked if we would like to schedule the delivery. It was delivered 10 1/2 weeks from the day we placed the order.
I have recommended Lofgrens to my friends that are in the market for furniture and hope they have the same positive experience that we had. I was very surprised to read about some of the negative reviews posted. I guess your mileage may vary, but my experience was great.
Had a great experience overall-delivery subpar – The main criteria we had when buying furniture for our basement was that it had to fit down a crazy staircase and be very comfortable. We bought our basement sectional, a table, and a decorative chair from Lofgrens and love the furniture. Very contemporary styling and so comfortable too! It is very expensive furniture compared to RC Willey but the quality is much better (at least on what we bought). The table was around $600 and was solid chestnut-no particle board! The only problem we had was that the first delivery person had some sort of chalk line on their person that left red stains on our white carpet. This was only in a few places and I didn't notice until well after they left. It also got on the couch but it brushed right off of that. The next delivery of the chair and table was uneventful. I chalk it up to s*** happens sometimes. I never mentioned it to the company or tried to have them fix it so that's my own fault for not trying to get that resolved. I will definitely be buying from them again.
Decent Furniture BUT HORRIBLE Customer Service – Initial order and service early 2010 great but went downhill in late 2010.
Ordered and paid for furniture in Nov, told it would be to us in January and still no furniture by the time we demanded our money back in late March - which did occur.
Multiple owners strung us along every time we called with another story about why the order was delayed - AND WE had to call, they hardly ever proactively picked up the phone to communicate to us.
As I said, furniture good but you can get it elsewhere (Room and Board, for example) and it is not worth the poor customer service.
horrible experience – I ordered a Maria Yee office armoire and was told i'd have it in 2 weeks. It took a month to arrive and had a huge crack in the top. i called and asked for a new one and them promised a week and after a month i still didnt have it so told then to just pick up the damaged one. They still haven't confirmed a pick up date and its been 3 weeks of calling constantly. Overall its bee a horribly time consuming and frustrating experience with very poor to no communication from there end. Save yourself the headache - seriously. There are so many other great options out there.
Good furniture, Bad Service – It's like a couple of the other reviews said—If it's in stock, you'll be happy, but if it's not then heaven help you. Delays, false hope, lack of communication, excuses, very very disappointing. It really doesn't seem like they care about customer service. If I had written the review after placing my in-stock order, I would have given 5 stars. But my custom orders were a nightmare. My advice: If it's not in stock, make them put down IN WRITING when you can expect delivery, then agree upon a discount or something if/when they don't come through on their promises.
Good People and Good Furniture – We've had furniture from Lofgren's in our home for more than 20 years. Some of it has been passed down from parent to child and is still in great working condition.
These guys only carry quality stuff. We recently returned to get a sofa and chairs for our home.
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