Lakewood >Food & Dining > El Tango Taqueria
14224 Madison Ave, Lakewood, OH | Directions 4410741.477221 -81.792935
Mon - Sat, 11am - 10pm; Sun, closed
The most rude and unpleasant dining experience ever. Food is non- remarkable, don't bother- the owner acts as if it is a chore to prepare your food. he also called me a pain in the a** ( he used the expletive) because I didn't get what I ordered- his fault. Spend your time and money where the owner really deserves it- not here, for sure!
Good Food, High Prices Low Service – I live up the street from this place so I figured I would give it a try. The food was good and prepared well. The cost was high for what it was though. I probably wouldn't have minded the high cost if it weren't for the bad service. They frankly seemed unconcerned about my business and that they'd be off doing something better if I was nagging them by ordering their food. I'd take a pass on this place.
Excellent Experience – This is quaint little resturant that provides world class dining experience. The food offerred is a selection of delectable flavors from many Central American countries, blended into some excellent flavors. My friends and I have been to this resturant many times since it's opened, and the service and the food have always been excellent!
Don't let the opinion of disgruntaled ex employee's keep you from enjoying something unique and special.
Terrible Service, Rude owner – First of all, any positive review about this place must have been written by the owner or someone related to him. I will admit the food is pretty decent, but the owner and many of his employees are insanely rude and unprofessional. We have ordered from here several times and have never walked away thinking okay this guy is at least trying. He is rude and doesn't care about his patrons. I don't know why we have given him more than one chance. One particular evening we ordered take out and when we got home we realized that the order was incorrect so we called and originally wanted to just have our order redone until they were so rude on the phone. We then asked if we could just return the product and we were hung up on!!! The staff is impolite on the phone and in the restaurant. We will never go there again. This place should be out of business-do not support this establishment. We went there with a big party about 20 people, the place was empty and the owner tells us we can't take over the whole restaurant. There was no one else in the restaurant. He eventually realized that if we would have each walked in individually that it would have been the same thing a busy night! He should be happy about that. We spent upwards of $300 that evening and at the end of the night we were taking a picture in the front of the restaurant, the owner came out and got in the picture!! He didn't ask to be in it or offer to take the picture for the group. I don't even think he knows he's rude. This place has the worst customer service imaginable!!! Go somewhere else!
SERVICE IS HORRIFIC – MY HUSBAND AND I DECIDED TO DINE IN
ONE EVENING AFTER WE FIRST MOVED TO LAKEWOOD. THIS ESTABLISHMENT SURE DIDN'T GIVE US A WARM, WELCOME FEELING. THE FOOD IS GOOD, HOWEVER, THE MANAGEMENT AND STAFF
ARE DEFINITELY NOT UP TO PAR. WE WAITED ABOUT AN HOUR FOR OUR FOOD. (OBVIOUSLY MEXICAN FOOD DOESN'T TAKE THIS LONG). WHAT'S EVEN WORSE IS THEY HARDLY HAD ANY CUSTOMERS AND THEY DON'T HAVE A LIQUOR LICENSE TO SERVE ALCOHOL WHILE YOU ARE HUNGRY AND PATIENTLY AWAITING YOUR GRUB. (WTF?)WHEN MY HUSBAND AND I WERE READY TO LEAVE WE HAD KINDLY ASKED FOR A BOX. THE OWNER RUDELY INSULTED US BY RESPONDING WITH "THEY ARE BAD FOR THE ENVIRONMENT," THEREFORE HE WOULD GIVE US FOIL INSTEAD. WE WERE PERPLEXED BY THESE COMMENTS B/C THE OWNER HAD BOXES AVAILABLE AND REFUSED
TO GIVE US ONE. WE HAD ASKED HIM TO SIMPLY
GIVE US THE FOIL AND WE WOULD WRAP
OUR FOOD OURSELVES. HE INSISTED UPON
DOING IT WHICH MADE FOR AN UNCOMFORTABLE
ENVIRONMENT AND SNATCHED OUR PLATES AWAY. IF THIS IS THE OWNERS IDEA OF CUSTOMER SERVICE, THEN HE WILL HAVE
A DIFFICULT TIME MAINTAINING WORTHY PATRONAGE.
DON'T WASTE YOUR TIME ON THIS PLACE. INSTEAD TRY LUCHITA'S, JOHNNY MANGO, OR ZOCALO IF YOU WANT TO SPEND A PRETTY BUCK. (THEY ARE MORE PRICEY FOR MEXICAN FOOD, BUT HAVE EXCELLENT FOOD AND MORE IMPORTANTLY, TEQUILA!) IF YOU WANT A STEAL
OF A DEAL TRY EL RODEO OR NUEVO ACAPULCO
IN NORTH OLMSTED.
The Worst restaurant in Cleveland Area – The absolute RUDEST, CRAZIEST guy in a white cowboy hat said the most obnoxious things I've ever heard, not worth the mediocre, all over the map food that's made me sick. Will NEVER go back to try it. Save yourself stress you'll have to PAY for!
had a great experience – I recenly went to el tango and had a geat time. The kitchen is under NEW MANAGEMENT. the restraunt is really cean and the food is great!! YES the owner is a little crazy but the general manager /head chef and the girl who takes are orders are friendly and work hard to please
Unsanitary Kitchen Conditions & Cheap Owner = Unprofessional – If I could give this place NO STARS I would!!!!
El Tango Taqueria may have the best Mexican style food in Lakewood but... BEWARE!!!! The food is prepared under highly unsanitary kitchen conditions. The owner is so cheap he doesn't even provide detergent to properly clean the dishes and also reuses food! Instead of throwing away salsa already used by one customer; the owner scoops what's left into a new dish and services the reused salsa to new customers!
If that's not disgusting enough, don't expect professional customer service here either. Check out some of the other horror stories and bad reviews detailing the unsatisfactory experiences of other customers. Don't waste your time or money on this shady restaurant... you might regret it once you get sick because your meal was prepared by the most unhealthy standards in the city.
Fantastic place. Amazed every time I go. For years I've been heading there to enjoy their burritos, tacos, etc which are great, but the last time I went, I got one of the other "dinner" dishes, and was blown away
Great Food, High Prices – I'm sad to see so many people write bad reviews of this place because I had a great experience. I hadn't been there before, so I asked the man behind the counter (think he was the owner) what he recommended, which was the California Lime Avocado Burrito, so I ordered one with chicken and the Vanilla Limeade. Both were fantastic. The burrito was HUGE (made Chipotle's look small) and was filled to bursting. I felt ill by the end because I just couldn't put my fork down! And the Vanilla Limeaid was delicious, though really sweet, so brace yourself. It bummed me out that the only pop offered was in cans, because I tend to drink a lot at meals, but the limeade was pretty large, so I made due. I would say it's really more Californian Mexican rather than authentic Mexican, but I actually prefer those flavors, so I was happy. The dining room's pretty small, so ordering take out might be a good idea and parking is very limited, so beware. Overall it was a great experience and I hope that I don't have any of the problems in the future other people had, because I fully intend on going back!
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