Austin >Beauty > The Beauty Store Salon & Spa
4001 N Lamar Blvd, Austin, TX | Directions 7875630.307878 -97.741345
Neighborhoods: Triangle State
My number one stop for all beauty and hair care needs. They also have a great points program where you can easily earn a $10 gift card! Great sales on OPI nail polish and other designer products.
A small, nearly 15-year-old Austin-based beauty chain (there are four locations around town, including one steps away from Blue Elephant), The Beauty Store is like a mini-Sephora/hair and nail salon. There are plenty of products here to make you look great obviously, but if you want to smell great too, head for these two brands on Beauty Store's shelves: The Thymes fragrance line (which is refreshingly NON-floral) for ladies, and the Jack Black fragrance line for dudes (no relation to Jack Black, beloved comic actor).
My best hair cut & color ever – I went to this salon a couple days ago and had a hair cut & color by Cristina Crawford and it is the best service I ever had. Cristina was so nice and very professional. She give me a great scalp massage & she used a hot towel with the conditioner and it felt like heaven. The price is very reasonable.
Love the selection... – With a huge array of skincare and haircare, this is the place to go...not to mention the various accessories, frames and candles! This is the only place I know with all of these products. The sales staff is full of knowledge and they are extremely helpful. If you are scared to buy before you try, you can take samples home with you or they have a GREAT return policy. The salon/spa is awesome too. I have tried a few of the stylists and have never been disappointed, I just like the different techniques each stylist has. All in all a fabulous shop , I will continue to give them business and recommend this store to friends!
Poor customer service – I have to agree with the other reviews. The service was definitley unsatisfactory! Snooty workers that look at you like your interrupting them. I was uncomfortable at this store and will not return, but they do carry great products. Look else where!
Christina is a great hair stylist – after looking all over town for somebody to do my hair extensions nobody wanted to do them because the condition of my hair (I was losing my hair due to stress) I found Christina and she did an excellent job with my hair extensions she not only helped me look better but she also helped me with my self esteem.
I'm very happy
Poor customer service – I agree--both locations (Bee Cave and South Lamar) have very lousy customer service. The clerks are downright snotty, and when one potential customer asked for a product, one of the clerks very haughtily told her that was sold in the "grocery store" not here. I will spend my money at Ulta, where customers are treated like royalty, like the princesses we are!
good specials, bad service – The staff here (I've only been to the S. Lamar location) are quite unfriendly and don't acknowledge their customers' presence even when we're standing right in front of them. That is a HUGE pet peeve of mine...when staff don't say hello or make eye contact with you or say anything else to you other than how much you owe them. I definitely wouldn't shop here if it weren't for the great selection of products and the awesome specials they always seem to have (such as buy a conditioner liter, get a shampoo liter free). The store is messy and I almost tripped on a few of the things that a staff member had left out on the floor. Get rid of the stuck up, better than thou attitude and you'll have more customers--it's as simple as that.
Uninformed employees, poor customer service – Employees' product knowledge is atrocious. I have been in for various hair products to try. I am a hairstylist so I like to be able to talk to my clients about different products. The sales folks do not know how the products really work. I have been given incorrect info on every single item I have ever tried. I finally gave up and will never go back. Also, the music was so loud it was hard to have a coherent thought, much less hear another person talking over the blaring noise... AND the employees were barely civil, hurried and pushy.
They DO have (nearly) every product line you would want but if the employees don't understand how they are to be used, a ton of money is most likely being wasted by customers who can't use the stuff after they get it home!
Not great, but not bad – The salon is tucked in the back of the beauty store so waiting for your appointment can be dangerous to your pocketbook with so many fun things to buy! There was no receptionist at the appointment desk, although there were 2 girls looking at their schedules who didn't say hello to me. I waiting a few minutes before someone acknowledged me. Sal came out for my appointment and did a nice consultation and then led me back to the shampoo area. The chairs are nice and the shampoo was great. The service was just ok. He didn't engage in much conversation, even with me asking him questions. He was nice, but not friendly. My style out looked pretty good in the store but immediately frizzed up once I got outside.
Best Haircut! – I went to Brandy for a haircut at the recommendation of a co-worker, and my only regret is that I never found her before. For about the same rate as what I've paid elsewhere, I get a 10 times better haircut. I have long thick hair and am very "style-challenged," but Brandy helped me choose the right cut for my type of hair and lifestyle and even explained how to style it. Shes very courteous, patient and informative. I can't recommend anyone else there because she is the only one who's cut my hair, but she is absolutely the best stylist I've ever gone to. They also have a large selection of products at reasonable prices in the store which is convenient.
Customer Service Nightmare – I have been shopping at the S. Lamar store for years for all my hair/skin care. I plan to do my shopping elsewhere. I stopped in to pick up products and the "girls" were too busy chatting to help me out until I asked. When they finally did help she put the wrong product in my bag...I didn't find this out until 2 weeks later; I finished my product and went to get my new product. I called and said I didn't have the receipt but I did have my bank statement and I did not open or use the product. She would not let me finish one sentence. She was so rude and hung up before I could get her name.
They must not need or want my business. My business for Glomineral makeup and all haircare will now be with other stores in Austin or the internet.
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