Orlando >Food & Dining > Pastamore
6000 Universal Blvd Suite 727, Orlando, FL | Directions 3281928.472275 -81.467609
Neighborhoods: Florida Center, Southwest
Poor policy; bad sense of customer relations - we walked out without eating – Pastamore' refused to honor a coupon for a free kid's meal!
We went to Pastamore' for dinner; we had a coupon for a free kid's meal with each adult entree' purchase. Upon ordering, we informed the waiter that we had this coupon. The waiter replied that the restaurant policy, using this coupon, was to cover up to $4.95 for each kid's meal. The problem was that some of the items on the kid's menu was well upwards of that amount, and my kid's had ordered meals priced around $10.95. I pointed out to the waiter that the coupon only stated "Free Kid's Meal" with no "$4.95 maximum" stipulation. The waiter seemed sympathetic, as if this issue had come up before, and offered to query the manager.
A few minutes later, a young lady appeared, to whom I presented the issue to. She was polite, but just kept repeating it was restaurant policy to only cover up to $4.95 and that amount was hard-coded into the coupon. The manager simply wasn't comprehending that nowhere on the coupon was there any fine print that set a limit on the max amount on a kid's meal. To be fair, she did offer to cover up to $5.95 but that still did not meet the criteria of what was PRINTED ON THE COUPON. I told her we had never encountered such a policy in all our travels and if she would not honor the coupon, we would leave. She only replied "Are you sure?", and offered no consolation.
We ended up walking out without having our meals. Please note that we are not unreasonable people and are not difficult customers by any stretch; but we are well traveled and have a good sense of what customers should and should not expect.
I can tell you that this is a mark of poor management at Pastamore'; that a family of four, with two young children were allowed to walk out of the restaurant for few dollars worth of haggling is a discredit to any sound policy of guest relations.....especially when the guest was so clearly in the right, both technically and in principle.
Meal & Movie Deal! – I dined at Pastamore and used a Meal & Movie deal pass, this great pass for only $18! The meal options were great. The white pizza was wonderful - not too cheesy or greasy. The deluxe pizza was good but could have used more sauce. The service was great. Our waitress was very knowledgeable and helpful to us. She even warned us 15 mins. before happy hour ended! I will dine there again! The only bad thing is the smoking section. It is a shoebox outside the restaurant where either it's too loud to hear anything but noise, or the tourists stare at you while you eat. But inside is great.
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