Modesto >Real Estate Sales & Services > Heritage Property Management
1214 11th St Ste 5, Modesto, CA | Directions 9535437.643637 -121.002016
They Have Been Very Helpful – The staff at Heritage Property Management have been nothing but helpful with our situation. We lost our home due to foreclosure and they did not hold this against us. The house we found to rent was great. We wanted to move in faster than Heritage had the minor maintenance completed that the house needed, and they allowed us to move in and their workmen worked around our schedule to come in and make the repairs.
They treat us like we matter and every time I contact them for any reason they are polite and ask after my children. I would recommend them if you are in a tight situation and need assistance finding a home for you and your family.
Be Forewarned – Property owner's: Heritage Property will place just about anyone in your home! Would never recommend this company to anyone! Good luck to any renters out there who actually need to have work done to their place. They will string you along until you do the work yourself!
Best landlords I ever had! – We rented from Heritage Property Mgmt. when we moved to Modesto from the Midwest. Our first rental, one half of a duplex, was clean and neat when we moved in. We loved it until the birth of our twins, when we needed more room. Our second rental from HPM, a three bedroom home, was also neat, clean & tidy when we moved in. When something needed repairs, we asked & it was done. No drama, which we really appreciated. The only reason we will no longer be their tenants is that we have purchased my own home. We will, however, remember Heritage Property Management's kindness & professionalism while we were their tenants.
Not recommended – I rented a small house from this company for about 1 year.
I was not impressed with this company at all. The unit that I had decided to rent was a very small one bedroom house. I had viewed this unit twice before deciding to rent it, both times with the manager. The first time I viewed it the manager and I noticed a couple of things that needed to be repaired. She promised me that it would be taken care of before anybody moved in. The second time I looked at it most of the repairs had been made but there were still a couple of small things that needed to be done. The manager again promised that everything would be taken care of. I decided to go ahead and sign a rental agreement that day since the manager seemed to be reliable and I would not be moving in for another week. When I finally did move in, I was appalled. The house was disgusting. It had not been cleaned prior to my moving in, and the remaining repairs had not been "taken care of" as promised. I tried to contact the company, but since it was the weekend I had to leave a message. I did not receive a response from them at all. I tried to contact the manager a few times after that, but every time I called I just ended up leaving my name and number with the same girl who told me she would let the manager know I called. The same thing happened anytime I had a problem with the unit. If I even received a response from the manager it was at least three or four days after the initial phone call.
When I decided to move out, and turned in my keys I was told that the manager would do a walk through and then after that I would receive my deposit within 21 days. After waiting almost a whole month I had not heard or received anything from them. I called the company and again left my name and number. This went on for almost a week. I had to call every day multiple times a day. When I finally got in touch with the manager she had told me she was deducting money from my deposit due to the house smelling like cigarette smoke. I explained to her that I don't smoke and the house smelled like that before I moved in. She did not believe me and still deducted it. More then a month after I moved out I finally received the remainder of my deposit.
I do not recommend this company. They are extremely unprofessional.
Seriously? – The most HELPFULL and SINCERE property management company I've rented from!
by Blackbirdsinging at Citysearch
"I've rented from them for a couple of years now. I like that they are a small homely company. They listened to my story when I applied, and they've remembered my name since then. They answer the phone when I call, I am not ignored. I look forward to saying hello to them every month and picking up my blue bags (recycling). They are like the "mom and pop" property management company."
You, are Flat Out Lying - Period, no way could ANYone have a positive review of this company - Absolutely impossible...I just can't see them pulling the wool over anyone's eye's long enough to cause anyone to say what you just did - I believe you are them, and simply wrote that in response to the embarrassment you faced.
These people are the most unprofessional I've seen, and that's saying something.
I know they're not 100% unique, but the negatives are too much to go into.
Unprofessional and Rude – This was my first experience with HPM and will be my last. Firstly, the office, there is no one to greet you when you walk in, nor does anyone make an effort to get to you to help you. Secondly, the "woman" who eventually gets off her ass to help you has a horrible appearance. She dresses very unprofessionally, her hair looks unwashed and unbrushed. She mumbles in a low voice and seems to stare at the words coming out of her mouth, never making eye contact. She can't even answer a question directly and the only response I seem to get when I ask her a question is, "Well the person who handles that isn't here so leave a number and she'll get back to you". I've never gotten a call back and why is she there when she can't answer any questions? Even the simplest of questions she couldn't answer.
I rented a place from them and 2 weeks in, I decided I would use my dishwasher. It didn't drain any water and pretty much just put more dirt on my dishes. I called to let them know and they were so rude about things, implying that I didn't know how to use a dishwasher and that I had to empty out the garbage disposal, which was empty. They never sent anyone to fix it so I left it there with all the dirty water. I hated the place and hated the company so I put in my 30 day notice which they were very rude about. Completely unprofessional.
After moving out and returning my key, I waited for their call to do the final walk through, which I never received. I called after 2 weeks and I got the "She's not in" response and waited a few days. I called again the next week, same response. Now, hopefully we are all aware that upon your move-out date, your landlord has 21 days to return your deposit to you. I called once again on the 20th day and this was my conversation:
Me: Hi, my name is Karen and I'm calling about the deposit on blank blank
Her: The lady who handles that isn't in the office at the moment. Give me your number and I'll have her call you back. Whats your name again?
Me: Says my name and phone number
Her: (saying ever so rudely) By the way, just so you know, we have 21 days to get your deposit back to you
Me: (saying twice as rudely) Yes, I'm aware and tomorrow will be the 21st day, so have my money by then ok.
Her: (stupidly) Oh.. Well then she must already have it ready to go for you.
The next day, I go in to pick up my check and Lenore makes a big deal about me not calling before coming in to pick it up. Some crap about how they weren't gonna be in the office. I did come during office hours so it shouldn't be a problem. She says she left a voicemail on my husband's phone. I'm like look, I'm here, you're here, you called his phone not mine, it doesn't matter. She says well you're lucky I was here when you came in. I'm like yeah thank you.
Honestly, I understand that I was a bad client for leaving the residence after a month and a half, but I followed all regulations and left the place cleaner than when I moved in. But this company is purely unprofessional and just plain ghetto. I will never rent from this company ever again no matter the deal on the property. They were just rude and unhelpful from A to Z. I highly suggest you find a different company to go through or rent from a private owner.
The most HELPFULL and SINCERE property management company I've rented from! – I've rented from them for a couple of years now. I like that they are a small homely company. They listened to my story when I applied, and they've remembered my name since then. They answer the phone when I call, I am not ignored. I look forward to saying hello to them every month and picking up my blue bags (recycling). They are like the "mom and pop" property management company.
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