2915 Berry Hill Dr, Nashville, TN | Directions 3720436.114819 -86.771059
Mon. - Sun. 24 Hours
Needed to totally replace my AC unit, so I got on the phone.
$7000, less $1200 "discount".....$5800
Roscoe Brown Co.:
$3300 (USING THE EXACT SAME BRAND AND MODEL UNIT!!!!!) with one of THE BEST customer service experiences I have ever had, and they came the next morning during a BLISTERING heat wave.
If you work for them and decide to leave, I recommend just walking away. I put in a two week notice and the let me go right then and there. If I had known they were going to do that to me, I would have not given any notice. I spoke to one of the other employees later that day and he said he had already been warned about doing that. I have no respect for them! I will never recommend them. The others are right. It's all about sales but I think most companies are that way. It's just about "no pressure" sales. There is a break down of what you should be bringing in for them on a daily basis. This is a company I could NEVER say I was proud to work for! Due to poor ethics. During the meetings, you hear the anger in the employees voices. You can tell who will be leaving there as soon as they can. Happy you'll be.......WRONG!
I needed a plumber and decided to call Hiller. I joined the Happy Hiller Club over the phone and they sent both the plumber and a HVAC tech the very next day. Both guys were very professional and polite. The plumer was unable to complete installation of the dishwasher I had purchased because an important component was missing, but returned and finished the job at no addition cost once I got the part from the store where I bought the appliance. The HVAC tech suggested I replace a couple parts on my heat pump, but explained the possible consequences and then left the decision up to me...no pressure. I was very pleased with the entire experience and feel comfortable recommending Hiller to anyone.
These guys are awesome they get the job done super fast and do a good job everytime i have called them and one call was at midnight and the service tech was in a great mood and glad to help us out i highly recommend them for all of their services
Wow, it makes me sad to see the reviews before mine. I've used Hiller Plumbing three times over several years (for three totally separate issues), and have been very pleased. There was no hard upsell, the employees were polite and easygoing and went out of their way to explain everything they were doing. The last time they came out to the house was for an emergency when we had water leaking in the house on two levels in three different places. It did take a few hours to diagnose, clear out the main line, replace the parts, and clean everything up, but it seemed the Hiller employee went above and beyond. I was worried that the bill would be in the thousands, but total was $300-something. We had no lingering problems after that. I recommend Hiller to my friends and coworkers every chance I get!
Don't let them into your home. – We called Hiller Plumbing to unclog two sink drains in adjoining bathrooms. The representative put on plastic booties (something other reviewers seem to think makes the plumber a kind gentleman.) The guy showed pictures of his six kids (something to warm the heart, if true.) He would not go up on the roof to snake out the drain, saying it was after dark and against company policy. He examined some of the cast iron pipes in the basement and said modern chemicals and shampoos kill enzymes and pipes. (This must be the standard Hiller sales pitch to up-sell.) He gave an estimate to replace half of the pipes in the basement--$1600 to $1700. Said he could do the work in six hours the following day. He also offered to put a camera in the pipes, and cut an access hole in the vent pipe running through the attic. We decided to get another estimate the next day. Pumber from Murfreesboro came out as promised. Unclogged the two drains. Said the cast iron pipe was sound. Put an access sleeve behind one sink so that if the line ever clogs again I can clean it out myself. Total bill: $110. Avoid the Hiller Hustle. Look for an independent plumber. Get two estimates.
Do Not Work For Hiller Plumbing – There is a reason Hiller Plumbing is always hireing. Because people are always quiting. You have to attend a mandatory sales meeting every Friday and watch videos on how to make more sales. I have seen every Zig Ziggler video there is! You get yelled at when your sales are low AND if you leave a customers house with only a service charge or no $$ you have to call Jimmy Hiller himself and explain why. 24 hour service means you are expected to work 24 hours a day if needed.
If you would like to work in the office, that's not a bad deal. The girls in the office come in around 7 or 8 a.m. (clock themselves in at 6 a.m.) and leave around 4 p.m. (clocking themselves out at 5 or 6 p.m.)
Techs have to give 60 day notice for a vacation day (office people can give a few hours notice)
Insurance with the company will cost you aproximately $155 a paycheck (weekly)
Prices,,,,,ok. Stainless Steal braided washing machine hoses. Very good. Everyone should have these. Lowes sells them for $32 a pair. Hiller sells them for $110 a pair (installed of course)
Water Heaters,,,,,,Fergeson sells State water heaters for $300. Hiller sells them for $1200 (installed of course)
Toilet rebuild (toilet running) total parts- $25. Hiller charges $165 (installed of course)
Faucets,,,,,,A GOOD name brand faucet will cost about $150 to $200. The "good" at Hiller $550 (installed) but it is an off the wall brand made in china. Trust me on this one!!
Drain treatment,,,,,,same stuff at Lowes or online for $25. Hiller $75 (not installed)
If you are in dire straights for a job, don't have to much of a criminal background then head over to hiller. You need to continue to look for a job though because you WILL quite within 18 months.
TN worst employer – I don't see how Jimmy Hiller sleeps at night! He is very good at ripping off his own employees he owes me over $600 for commissions he refuses to pay it. I also earned 14 hours of vacation time he refuses to pay it. He hires kids that only have 30 days of schooling to work on your equipment I would never want someone with that little experience working on my stuff. With all this said do you really think he cares about his customers and how he hits your pocket book? And he pressure all the techs to sell you thing high pressure sales. All Jimmy is out for is to make his pocket book fatter.
Get another opinion – Absolutely not! I will say that they did come out quickly. We called because of the sewer/water was not flowing properly. He first told us that it would be 150 bucks just to dig a hole so he could see the pipe! Are you kidding me??? That didn't include them running a snake and camera.
Then we sat down to discuss the problem. I was told that every pipe in the house needed replaced. The ones under the house were cast iron and they were no good. There needed to be a clean out outside the house and that the line from the house to the city's main line was blocked and needed replaced. The roots of the tree in the yard was the problem. Total cost == 6550.00. YIKES!
I then called another company. Rapid Response Plumbing. Lets say Mark was awesome. He pretty much gave me a quote over the phone!! He looked at the pipes, and said nothing screamed at him. Told me before he will do any work that, the city should be called. He was 90% sure that it was the city's problem not mine. And it was!!!! The city came the next day and fixed the line.
Hiller NEVER said one word about the city. So now I don't need a plumber for the blockage issue. So if I would have gone with Hiller (who likes to upsell EVERY service they provide) I would be out $6550.00. But Im glad I didn't, because now Im out a phone call. Which would you do?
WORST CUSTOMER SERVICE – Go to your nearest yellow pages and skip Hiller: 1) They start work they do not finish; 2) schedule appointments then don't keep them; 3) always trying to sell you things you either don't need or if you need them, the price is outrageous. Not a trustworthy company and I hope I have saved someone from the same misery they have put me through over the last year.
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