2915 Berry Hill Dr, Nashville, TN | Directions 3720436.114819 -86.771059
Mon. - Sun. 24 Hours
Don't waste your time – 1. You get a different plumber every time.
2. We purchased a water heater from them and a 2 years later it quits working. I had to prove they installed the water heater, even though they presumably had records to show they install it. Finally, after confronting them with the invoice they fixed it.
3. Another 2 years and the water heater fails again. This time, after lost faith in Hiller we hired another plumber. He found that the 2 thermostats in the water heater were set to 2 different values. According to the new plumber that will lead to the thermostats death.
4. Hiller is always trying to upsell on something.
We will not use them again.
Great Service, Fair Prices – I don't know why so many people are giving hiller a bad review. Are they the cheapest? No. But you get what you pay for. I had a great experience with them, in face, the best I've ever had from a HVAC company. Just my two cents.
BUYER BEWARE – My neighbor had them out for a maint and they told her she needed a new unit...another hvac co went out and fixed her unit for less than $150 and its still running fine 6 months later! If people would just report this scam to the BBB hiller would run out of new suckers!
Great Help – I had surgery last week and had a friend come by who accidentally let my dog out. I was in huge cast and the technician at my house from Hiller went out to look for my dog. He found my dog and brought him back home to me. It was so nice of him to do that for me and to help out like he did.
Always get three bids – I needed a 14 ft pipe moved under my deck. It currently feeds my BBQ grill. Holes are pre drilled through the foundation. I priced the materials at 65.00 to do it myself. Hiller bid to move / replace this pipe is 704.00. I also had to pay them 49.00 to give me an exorbitant bid.
I called and talked the management. I told them that I had this pipe run originally in 2001. It cost me 125.00. I told Hiller that I understand that prices have increased over the years and I was willing to pay $250 to $300.
Hiller plumbing said that was an average and they would work backwards from that standpoint.
This is how I see it.
Materials = 65.00 to 100.00
Labor = 604 to 639
Labor rate = 3 hrs =201.00 to 213.00 per hour.
As you can see these rates are outrageous. I will give credit to Hiller because they called and they are returning my initial fee.
This is a warning to all consumers. Get three opinions. I have received my third bid and the work will be done for $300.00.
scam artists – hiller plumbing tells thier employees that they are required to make 350.00 dollars on every call they go to.the calls they speak of are there costumers that call for service. so how do u think the employee does this and do u want that type of person in your home?
Allstars – Had a drain clog on Friday night and called Hiller the next morning. Chris showed up the next day right on time and called 30 minutes beforehand. After digging to locate the main pipe we discovered that the pipe was located on the other side of the house. Chris worked with us as we dug up the yard and locate the pipe, eventually accessing the pipe and freening up the clog. At the end of the day, after 4 hours of hard labor, our bill remained the flat rate earlier quoted to simply free the clog. No extra charges or fees. Unbelievable service and honesty, will recommend to anyone. Thanks!
BEWARE – Scheduled an appt with Hiller Plumbing and electric a few days ago bc my heater wouldn't go over 64 as the temps outside went below 20. I chose to schedule appt with Hiller bc I went to their website and it made me laugh. It seems the problem started when I scheduled the appt through their online appt scheduler. This morning at 0730am a woman from their office called to tell me that they needed to schedule my appt. I explained I already had an appt and got and email confirmation on my appt. She then stated that they didn't see I had scheduled online util this morning and they were already booked up. No apology given.. at all. Half asleep I did reschedule for the next day but didn't have to wait that long. Called LEE heating and Cooling company... they worked me into their schedule and got my issue resolved quickly. Guess Hiller Co needs to re-evaluate their online appt setting software or the people who are suppose to be checking the appts. Lost my business for good. LEE company not only got a maintanence pack out of me. They are quoting me on a second unit for my remodel, some electrical, and some plumbing too. LOL. HILLER lost out in more than one way. PEACE OUT!
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