Modesto >Food Stores > Edwards Cake & Candy Supplies
501 Bangs Ave, Modesto, CA | Directions 95356-897837.704038 -121.000370
mon 10:00am-6:30pm;tue 10:00am-6:30pm;wed 10:00am-6:30pm;thu 10:00am-6:30pm;fri 10:00am-6:30pm;
Edwards Good product, Bad service – Well I needed cake supplies, so I went to the only place in town, Edwards Cake & Candy. Love the product that they offer, however can't stand the POOR customer service, with the exception of Alta & Joanne. I used to always take clients in to buy product from the wedding section, but now there is a B-E-O-T-C-H who sits there and patrols the wedding section and does not allow the customers to familarize theselves with product. Since when can't we check things out before we buy them. Personally I NOW take my Brides-to-be to The Baker's Place to purchase their toppers. I recently learned of a new cake decorating store called The Bakers Place located in the McHenry Village. The Baker's Place carries the wedding toppers and lets us touch them before we buy them. Edwards should do themselves a favor and get rid of that inexperienced "wedding consultant" that reeks of an ashtray.
Great Store, less than friendly service... – I have been using Edwards Cake and Candy for at least 10 years, and while they were on Coffee road, I never had a problem with anyone there. Mostly, Alta was my saving grace with her knowledge and tips on easier ways to do things. I've been there a few times since they've moved to Bangs ave, and when Alta isn't there, or she's in the back, I have to agree, especially ONE of those clerks behaves as though you haven't a brain in your head. I've been decorating cakes for over 30 years, and this unknown woman tried to tell me I didn't know what I was doing when I was buying the boards for my latest project, a STACKED, not tiered wedding cake. If it weren't for ALTA, I'd go elsewhere, but we've done business together for a long time, and I know I can trust her.. Just ask for Alta when you go in... your customer service will improve 1000%! They really do have just about anything you need for cake decorating there!
customer service not so great – When I first walked into the store my jaw dropped because they have everything i could ever need. They have alot of items that I had never seen and I could definitely use for cake decorating. I was in awe and totally glad that i had drove 40 minutes there, UNTIL, my son touches a cookie cutter. The lady took it from his hands. Totally rude! If i go back I will go there on my own and leave the kids at home. I thought they were a little overpriced as well. But it is an awesome store!
The customer service has much to be desired – I have been very disappointed with this store the past couple of years. The customer service is terrible. The employees are extremely rude and not very helpful. Most of the business I do there is for my children, yet when I go into the store they follow us around like hawks to be sure my children don't go near anything. I would understand if my kids ran all over the place, but they didn't touch anything while we were in the store and were still scolded for going near some items. I love the inventory; I just wish the employees were kind.
Wow, has this place gone downhill! – I have been going to Edwards for the past several years and even took courses there (Linda is a fabulous teacher, btw...) However, the last couple times have been really bad.....they are snooty and not terribly helpful and the owner is forever in the background hollering out orders to everyone. Their stock is skimpy and it seems I can never find what I am looking for when I go in. They are also outta site expensive on lots of their stuff.
It didn't used to be this way and I can't put my finger on what changed but the whole vibe is different and I really dislike going there now. I think I will happily make the trip to Kester's in Stockton and save myself the headache....Ironically, I am not the only person who has noticed the downslide of Edward's.
Perhaps when they literally were the only cake decorating supply store in the Central Valley, we all would have been forced to put up with this but I am glad to see some cometition that will hopefully open their eyes. They are not doing US a favor - we are customers giving them our business and should not be treated like backwards school children.
IT IS NOT EVERY DAY YOU FIND AN ESTABLISHMENT COMPLETELY EQUIPT WITH EVERYTHING YOUR LITTLE HEART DESIRES, BUT TO SUM IT UP THIS PLACE HAS IT ALL. THEY HAVE EVERYTHING YOU NEED FOR YOUR CREATIVE CANDY MAKING OR CAKE PROJECTS THEY ALSO HAVE CLASSES VERY REASONABLE PRICES AND IT IS A PLACE YOU FEEL VERY WELCOME. THEY PLAY CHRISTIAN RADIO WHILE YOU SHOP SO IT IS JUST A VERY VERY WELCOMING WELCOMING AND HOME LIKE FEELING WHEN I AM THERE, NOW THAT I HAVE FOUND IT I WILL ONLY SHOP THERE, MY RECOMENDATION WOULD BE IF YOU ARE NOT INTO THAT TYPE OF THING, JUST GO THERE AND LOOK AT SOME OF THE THINGS THEY HAVE YOU MAY BE INSPIRED.
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